1. Lean Coffee Waterloo-Wellington IIBA September 24, 2014

2. What is Lean? 0 The core idea is to maximize customer value while minimizing waste. Simply put, lean means creating more value for customers with fewer resources. 0 A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. For more information: www.lean.org/whatslean

3. Lean Involves Process Change Usually, there are at least three versions of any process… What you think it is… What it actually is… What you want it to be… A clear understanding and communication of the current state is essential to establishing the future state!

4. What is Kaizen? Kaizen 改善 Japanese for "good change“ 0 When used in the business sense and applied to the workplace, kaizen refers to activities that continually improve all functions, and involve all employees For more information: en.wikipedia.org/wiki/Kaizen

5. Kaizen Activities

6. Kaizen Events 0 Process Time Reduction 0 Value Innovation 0 Kaizen “Blitz” Customer’s “Points of Pain”

7. Key Principles of Lean Thinking

8. What is Important to the Customer? Value-Added Activities

9. What isn’t Important to the Customer? Non-Value-Added (Waste) Activities

10. What isn’t Important to the Customer? Non-Value Added But Necessary Activities

11. 5 Key Principles to Remember 0 Define VALUE from the Customer Perspective 0 Involve and EMPOWER Employees 0 Identify the VALUE STREAM and Eliminate WASTE 0 Make VALUE FLOW at the PULL of the Customer 0 Continuously IMPROVE and Drive towards Perfection Reduce: Cost Defects Lead Time Inventory Space Reduce: Cost Defects Lead Time Inventory Space Increase: Product- ivity Through- put/Flow Increase: Product- ivity Through- put/Flow

12. Personal Reflection

13. Hansei 反省 0 Self-awareness, reflection and commitment to improve – the practice of self-reflection 0 Agile (Scrum) Example: 0 What did you do yesterday? 0 What will you do today? 0 What’s in your way? 0 What did you LEARN yesterday (that can be applied today)?

14. WIIFM? 0 Waterloo-Wellington IIBA Chapter Re-Launch 0 We want to: 0 Embrace the principles of Kaizen (good change) 0 Ensure that we are meeting YOUR needs as a chapter member/constituent 0 Offer the types of activities/events that ADD VALUE 0 Streamline chapter processes where possible to eliminate WASTE 0 We need your help and your feedback in order to be successful in 2015 (and beyond!)