1. 4 Chapter 4 Section 4.1 Communication with Others Section 4.2
Communication Skills
Chapter 4
Section 4.1
Communication with Others
Section 4.2
Other Forms of Communication 1

2. Section 4.1 Communicating with Others
Communication combines verbal and nonverbal messages that convey your thoughts and feelings. Good communication is clear and free of mixed messages. 2

3. Content Vocabulary Academic Vocabulary mixed message assertive
aggressive
passive
active listening
feedback
interject
Content Vocabulary
communication
verbal communication
nonverbal communication
body language
eye contact
“I” message
tone
Academic Vocabulary
barrier
hinder

4. The Communication Process
Using good communication skills can help you avoid misunderstandings.
Verbal communication and nonverbal communication may send messages that conflict.
communication
The process of sending and receiving messages between people
verbal communication
Sending messages with words.

5. The Communication Process
Nonverbal communication is sending messages without words.
Communication barriers include misunderstandings, poor listening skills, and language and culture.
nonverbal communication
Communication without words through the use of facial expressions and gestures. 5

6. The Communication Process
Some ways communication challenges are met are through Braille, sign language, and technology.
What are some other communication challenges that you face every day? 6

7. The Messages You Send
Effective communication can be learned, practiced, and improved.
Body language is a person’s posture, facial expressions, gestures, and way of moving.
body language
A person’s posture, facial expressions, gestures, and way of moving.

8. The Messages You Send
Eye contact is direct visual contact with another.
“I” messages are statements that allow you to say how you feel and think.
eye contact
Direct visual contact with another person’s eyes.
“I” messages
A statement that allows you to say how you feel and what you think, rather than criticizing someone else.

9. The Messages You Send Tone is the way a person says something.
A mixed message occurs when your words and body language do not communicate the same thing.
tone
The way a message would sound if it were read aloud.
mixed message
When your words and body language do not communicate the same thing.

10. The Messages You Send
Knowing the right time and place to communicate can improve communication.

11. The Messages You Send
It is most effective way to communicate your ideas and feelings is to be assertive, rather than forcing your point, or allowing others to force theirs.
assertive
Expressing your ideas and opinions firmly and with confidence.

12. The Messages You Receive
Accurately interpreting the messages you receive is as important as the way you send them.

13. The Messages You Receive
Criticism is spoken or written opinions that point out someone’s shortcomings.
Ignore criticism that is inaccurate or hurtful; focus on what is helpful.
What are the differences between hurtful criticism and constructive criticism?

14. The Messages You Receive
Active listening is concentrating on what is being said to understand and remember the message.
Feedback occurs when a listener lets a speaker know he or she is trying to understand
Vocabulary box is not editable as is. Please fix.
active listening Concentrating on what is said so you understand and remember it.
feedback Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.

15. The Messages You Receive
Do not interject; that is, insert something into a discussion.
Instead of interjecting, express your interest, and restate the message in your own words.
Vocabulary box is not editable as is. Please fix.
interject Insert a comment or gesture into a discussion.

16. Section 4.2 Other Forms of Communication
Special skills are required to avoid confusion and unclear messages when you are not able to communicate face to face. 16

17. Content Vocabulary Academic Vocabulary text message clarification
foster
convey

18. Phone Calls and Text Messages
A text message is a message sent in text form, which appears on a cell phone screen or other electronic device.
text message
A short, typed message sent between cellular telephones.

19. Phone Calls and Text Messages
Use active listening and provide feedback when communicating by texting or phone because you are not face to face with the sender.
Other tips include: find a good time and place, do not disturb others, and leave clear messages.
How can you ensure you are not disturbing others with your cell phone conversations?

20. Communicating in Writing
is a large part of written communication today.
Good writing and reading skills are important in these forms of communication.
When writing, organize your thoughts, use the right tone, keep it simple, and make all your points.

21. Communication in Relationships
Good relationships depend on good communication.
Many arguments can be avoided if you ask for clarification, which makes things clearer.

22. Communication in Relationships
Communicating effectively increases understanding wherever you work, live, or play.

23. Chapter Summary Section 4.1
Communicating with Others
Communication involves sending and receiving verbal and nonverbal messages.
Verbal messages use words, while nonverbal messages are sent without the use of words.
“I” messages help you communicate how you feel and what you think without hurting the feelings of other people.

24. Chapter Summary Section 4.1
Communicating with Others
Body language, eye contact, and personal appearance all contribute to the messages you send.

25. Chapter Summary Section 4.2
Other Forms of Communication
When you are not communicating face-to-face, you cannot depend on body language and facial expressions, so you must really focus on being clear.

26. Chapter Summary Section 4.2
Other Forms of Communication
Telephone etiquette involves choosing an appropriate time and place to call or text and avoiding distractions.
When communicating in writing, you need to consider to whom you are writing, the purpose of your message, and the subject of your message.

27. Review
Do you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions.
The slides in this section include both English and Spanish terms and definitions.
Start

28. communication comunicación
The process of sending and receiving messages between people.
El proceso de enviar y recibir mensajes entre personas.
Show Definition

29. Sending messages with words. Enviar mensajes con palabras.
verbal communication
comunicación verbal
Sending messages with words.
Enviar mensajes con palabras.
Show Definition

30. accountability responsabilidad
The willingness to accept the consequences of your actions and words.
Estar dispuesto a aceptar las consecuencias de sus propias acciones o palabras.
Show Definition

31. Nonverbal communication
Comunicación no verbal
Communication without words through the use of facial expressions and gestures.
Comunicación palabras a través del uso de expresiones faciales y gestos.
Show Definition

32. lenguaje corporal body language
A person’s posture, facial expressions, gestures, and way of moving.
Postura, expresiones faciales, gestos y forma de moverse de una persona.
Show Definition

33. Eye contact Contacto visual
Direct visual contact with another person’s eyes.
Contacto visual directo con los ojos de otra persona.
Show Definition

34. “I” message Mensaje “Yo”
A statement that allows you to say how you feel and what you think, rather than criticizing someone else.
Una declaración que te permite mostrar cómo te sientes y lo que piensas, en vez de criticar a alguien más.
Show Definition

35. tone The way a message would sound if it were read aloud.
tono
The way a message would sound if it were read aloud.
La forma en que un mensaje puede sonar si se lee en voz alta.
Show Definition

36. mixed message
mensaje confuso
When your words and body language do not communicate the same thing.
Cuando tus palabras y tu lenguaje corporal no comunican lo mismo.
Show Definition

37. assertive
expresarse con confianza
Expressing your ideas and opinions firmly and with confidence.
Expresar sus ideas y opiniones con confianza y autoridad.
Show Definition

38. aggressive agresivo Forceful and pushy.
Que usa la fuerza y es prepotente.
Show Definition

39. passive
pasivo
A communication style characterized by keeping opinions to oneself and being vulnerable to the influence of others.
Estilo de comunicación caracterizado por mantener las opiniones para uno mismo y ser vulnerable a la influencia de otros.
Show Definition

40. active listening
escuchar activamente
Concentrating on what is said so you understand and remember it.
Concentrarse en lo que se dice para entenderio y recordialo.
Show Definition

41. feedback
retroalimentación
Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.
Occurre cuando el que oye deja al que habla saber que él o ella está tratando de entender el mansaje que se está comunicando.
Show Definition

42. interject Insert a comment or gesture into a discussion.
cultivar
Insert a comment or gesture into a discussion.
Expresar un comentario o gesto en una plática.
Show Definition

43. text message A short typed message sent between cellular telephones.
mensaje de texto
A short typed message sent between cellular telephones.
Un mensaje corto escrito y enviado entre teléfonos celulares.
Show Definition

44. clarification To make something clearer with further explanation.
ccccc
To make something clearer with further explanation.
Please provide spanish word/translation as this was not in the book.
Show Definition

45. barrier
barrera
Obstacles.
Obstáculos.
Show Definition

46. hinder Get in the way of. Metarse en el camino de. obstruir
Show Definition

47. convey Express or deliver a message. Expresar o enviar unmensaje.
comunicar
Express or deliver a message.
Expresar o enviar unmensaje.
Show Definition

48. foster Encourage a relationship. Formentar una relación. promover
Show Definition

49. The Amazing World of Food
End of
End Of
Chapter 4
Chapter 1
The Amazing World of Food