1. Making a Difference: Professional Skills in a time of change David A. Smith Chief Knowledge Officer Department for Communities and Local Government

2. Time of change? Change of Government Change in resourcing levels Change in organisational structures Changes in technology Changes in user needs Changes in governance Changes in professional institutions

3. Change of Government Change in policy focus Localism Deregulation Transparency agenda

4. Key impacts on Government info services Agile and personalised, responsive public services Joint service delivery to citizens Public has right to public data Citizens have a right to their data

5. Change in resourcing levels Significant resource reductions Reductions in both Pay and Non-Pay Greater drive for shared services Close activities rather than salami slicing Pressure on remaining resources

6. …every expense spared… More for less – end duplication Sharing info adding to pressures to ensure it is accurate, current and well organised Fewer resources driving process/service refinement Fewer “traditional” library posts Disappearance of the physical library

7. Change in organisational structures Departments downsizing Reduction in Arms Length Bodies Low level MOG changes Centralised approval mechanisms for large scale spend

8. Picking up the pieces Help in locating right people and resources Dealing with orphaned information Customer care skills provide a bridge systems and people Additional RM requirements KM support for MOG changes

9. Changes in technology Government IT strategy Cloud computing Rise of social media Mobile devices

10. Tripping the IT fantastic Possible move to open source apps – demise of the LMS? Cloud computing raises data security issue Keeping up with the tweeters Access to/Provision of information on the move Linked datasets

11. Changes in user needs Decline of mediated searching Greater interaction with the Public Cross disciplinary information needs Context for data Advice on the regulatory compliance environment for information

12. Adding value Reassessment of value add to e-services Exploit people skills in “front line” information services – IR, IA training etc Provision of explanatory information underlying data sets Information compliance assurance for information handling, sharing and release

13. Changes in governance CRAG implementation Increased use of FOI Increased penalties for DP failures Security Policy Framework requirements Government Information Management principles

14. Delivering the policy agenda Increased demand for RM file review and sensitivity checking Increased demand for FOI services Ensuring DP and FOI embedded in processes Role in supporting SPF processes

15. Government Information Management Principles Information is a valuable asset Information is business driven Information is fit for purpose Information should be reused Information operations are minimised Linked information is more useful Information always has an accountable owner and a source

16. Government Information Management Principles Information is governed by law and regulation Information has a lifecycle Public has right to public data Citizens have a right to their data Information must be governed

17. Changes in professional institutions CILIP’s Big Conversation Creation of the Information and Records Management Society BCS – ISEB Information Rights Knowledge Council – KIM SFG CDL, NGLIS, ADRO

18. Professional professionals Creation of a one-door pan-professional institution/alliance for accreditation Address issue of the place of IR and IA Greater co-ordination between sectorial bodies – GIG/NGLIS/CDL/ADRO/KC Integrated skills framework Assessment of level of proficiency

19. KIM Professional Skills Framework Career Development Assess existing skills Plot areas for development Performance Appraisal Identifies gaps in your knowledge and experience Assists with preparation for appraisals Capability planning Defines standards for future/changing roles Identifying training needs Supports development required to reach next level Forms basis for business case for funding training

20. KIM profession Self assessment tool Recent launch of KIM profession self assessment tool To help assess levels of proficiency against the standards set out in the government KIM Professional Skills Framework, and To help to identify those skills already possessed and any learning and development needs

21. Quo Vadis? Expert in finding info/using search facilities Able to make information more usable: Info Literacy and Info Arch Ensuring information is in same format and can be easily shared or joined up Organising information Encouraging a culture of info sharing Customer orientated Practical KIM needs and outcomes

22. Information professional roles evolving Web management Information architecture Records management Information assurance Information Rights Information Services and training Research

23. CDL Guideline 1 “Organisations employ library and information professionals in specialist posts where their skills are required to meet business needs” Where can I add value? Where can I with my skills contribute more than a generalist?

24. New CDL Bursary Bursary attend CILIP’s next Umbrella Conference 200 words how you will benefit Applications to CDL Secretary Penny Scott by 31 May