1. Review of the delivery of official controls: a service delivery perspective 18 July 2007 Annex 1

2. Service delivery – now (1) Official controls requirement Official controls requirement o 100% compliance with legislation, 100% of the time o Delivered on demand 24 hours a day, 7 days a week, 365 days a year, at over 1000 locations o Safe meat produced o Animal health & welfare protected o One size fits all Official controls are working Official controls are working

3. Service delivery – now (2) Service delivery has had to respond to many challenges: Service delivery has had to respond to many challenges: o BSE o Full time OV supervision o Foot & Mouth Disease o new BSE testing regime o new EU Food Hygiene Regulations o H5N1 Avian Influenza

4. Service delivery – now (3) In the last 9 years the service has been reviewed independently 7 times plus internal reviews In the last 9 years the service has been reviewed independently 7 times plus internal reviews Service subject to 5 audit agencies Service subject to 5 audit agencies Impact on Staff & Business as usual? Impact on Staff & Business as usual? Official controls delivered by combination of public and private sectors Official controls delivered by combination of public and private sectors o £30m (33%) expenditure in private sector and fully contested

5. Service delivery – issues (1) Improvement needed: Improvement needed: o Move away from one size fits all o Reduce costs including overhead o A charging system which incentivises both delivery of official controls and FBOs o Acceptance that zero-tolerance targets and 100% compliance is costly and unachievable o Service delivery needs fewer, clearer performance targets o Policy must be focussed on reducing service delivery costs o Relationship between policy and service delivery must be based on mutual trust and support o More joined up working on policy, service delivery, approvals, enforcement and clearer accountability

6. Service delivery – issues (2) o Need clear decision of required Service Delivery model o Period of stability to deliver o Trust & Support