1. State of METRO 2012 Greater Houston Partnership Tuesday - December 4, 2012

2. THE STATE OF METRO 2012 We fixed things We’re ready for what comes next We changed things We’re making things work

3. WHY METRO MATTERS

5. THE STATE OF METRO 2012 We fixed things We’re ready for what comes next We changed things We’re making things work

6. WE FIXED THINGS 2010-2012 Buy America Issues $900 Million Full Funding Grants METRORail Expansion General Mobility Set-Aside $300M GMP Obligations Pending Lawsuits FTA Procurement Concerns

7. THE STATE OF METRO 2012 We fixed things We’re ready for what comes next We changed things We’re making things work

8. WE CHANGED THINGS 2010-2012 Smart Service Union Contract Issues Leadership/Employee Engagement Community Engagement FTA Relationship Openness and Transparency Culture Change

9. THE STATE OF METRO 2012 We fixed things We’re ready for what comes next We changed things We’re making things work

10. FIRST-CLASS TRANSIT SERVICES Local BusCommuter Bus/Park and RideMETRORailMETROStar VanpoolMETROLiftHOV/HOTMotorist Assistance Program

11. AND COMING SOON...

12. GREAT TRANSIT INFRASTRUCTURE Scheduled Bus Replacement 100 Bus Shelters Initiative State of Good Repair Program CNG in 2014

13. GREAT TRANSIT INFRASTRUCTURE

14. TRUSTED PARTNER: SERVICE

15. TRUSTED PARTNER: PROJECTS Kingsland Park and Ride Hughes Underpass Uptown Busway Project 290 Managed Lanes Development

17. GENERAL MOBILITY... $3 Billion

18. TRUSTED PARTNER: ENGAGEMENT Community Outreach Business Assistance Fund and Program Customer Advisory Committee Diversity Advisory Committee Transit Academy Police Mentoring Program

19. HOW OTHERS GRADE METRO

20. “The overall consensus from the audit team is that HOUSTON METRO has an excellent program in place and the implementation by management is commendable. The effort HOUSTON METRO has put forth to make their system safe and secure is worthy of praise.” FROM THE APTA SAFETY AUDIT

21. FROM THE OPEN HOUSE FEEDBACK

22. “Best METRO event I have attended. Great way to meet execs and network and see others involved in process.” “This was an excellent opportunity to increase my knowledge of how METRO serves the community. Keep up the good work!!”

24. THE STATE OF METRO 2012 We fixed things We’re ready for what comes next We changed things We’re making things work

25. READY FOR THE NEXT CHALLENGE Strategic Planning System Reimagining Opening New Rail Lines Expanding Smart Service Creating New Partnerships