Challenges to Effective Business Travel What are the risks? Terrorism Hijacking Kidnapping Lawlessness Piracy Travel-related infections Threats Imprisonment Opportunistic Crime War Insurgency Coups Civil Unrest Natural Disasters Extreme Weather Hepatitis Typhoid Fever Dengue Air Quality Rural Isolation Language and cultural barriers Vehical Accidents Airline Catastophes Common Travel Problems Immigration & Visas Medical Illness
Cost of Lack of Travel Risk Management What is your exposure? Sick pay for employee Executive resources to deal with crisis Damages resulting from liability Diversion of resources Business interruptions Replacing employee Cost Morale and productivity loss Injury/incident Medical expenses Treatment Evacuation Repatriation
A successful traveler risk management model Pre-Travel Assess. Authorise. Brief & Train. Implement During Travel Monitor. Track. In an Incident Alert. Respond. Assist.
Pre-Travel Assess. Authorise. Brief & Train. Implement During TravelIn an Incident Assess the medical risks before deploying staff overseas, to ensure Education institution makes informed decisions. Authorise. A robust authorisation process that works with an organisations best interests. Brief and train staff travelling internationally appropriately, so that they can take responsibility for themselves. Implement the necessary measures to safeguard travelling employees, such as meet and greet, close protection and insurance.
Pre-TravelDuring TravelIn an Incident Monitor events worldwide, especially where your company has business interests. Track where everyone is at the touch of a button. Monitor. Track.
Pre-TravelDuring TravelIn an Incident Alert those employees likely to be affected by events Respond. Management needs mechanisms in place to ensure a swift response to an incident. Assist. Staff need to be able to access practical security and medical advice and assistance 24 hours a day. Alert. Respond. Assist
Benefits of Travel Risk Management The return on investment does outweigh the cost Easier to access revenue opportunities in foreign markets Decrease operational costs through automation and centralisation Increase ability to compete as it frees up capital, time and leadership resources Cost of a failed assignment Drain on internal resources during an incident Costs associated with routine travel disruptions, such as delays, minor illnesses, lost luggage, lost travel documents Costs of mismanagement of disease outbreaks
Slide 10 Health risk outlook 2011 Dr. David Cooper Regional Medical Director – Assistance, Australasia
Slide 11 The costs of medical risks >10% of expatriate assignments fail Of those, 1/3 due to health and family reasons Cost of failed assignment may be > $1 million 36% of deaths could have been prevented Sources: 1.R. Cox, A. Jeremjenko, K. Doig, Expatriate Health and Welfare: The Hidden Costs of Getting It Wrong SPE, 2007 2.GMAC, Global Relocation Trends, 2006 Survey Report 3.Death and Dying Abroad, Journal of Travel Medicine Volume 7 Issue 5 2006
Slide 12 Managing workforce health Positive health outcomes Occupational Health Travel & destination health Environmental & community factors Infectious diseases Individual health risks Individual health behaviours
Slide 13 Know where your people are travelling 2010 case data for Australasia clients
Slide 14 Be aware of your risk exposure Standard of medical care in country Prevalence of serious infectious diseases Higher Lower Higher Lower
Slide 15 Comparative spending on health World Health Organisation, World Health Statistics 2010
Slide 16 Be aware of the risks of your destinations 2010 case data for Australasia clients
Slide 17 Encourage early intervention Causes of Evacuation & Repatriation Accidents & injuries Cardiovascular disease Gastrointestinal Infectious diseases Mental illness (increased) Urinary system disorders 2010 case data for Australasia clients
Slide 18 Consider the age of your workforce 2010 case data for Australasia clients
Slide 19 Qualitative Risk Matrix RISK CONSEQUENCES NegligibleInsignificant Minor (Low) Moderate (Medium) MajorExtremeCatastrophic CertainMedium High V High Extreme Very HighLowMedium High V High HighLow Medium High V High MediumVery LowLow Medium High LowVery Low Low Medium High Very LowNegligibleVery Low Low Medium Negligible Very Low Low Medium LIKELIHOOD
Slide 20 Impacting expats and travellers What risks are impacting global workforces? WEF, Global Risk Survey 2011
Slide 21 INCIDENT EMERGENCYDISASTER Business As Usual Business Continuity Routine risks Threshold Non Routine Major Minor Crisis Environment Any other category of risk Security
Slide 22 Historical Context of Disasters 10,000 disasters over last 50 years 12 million deaths 5 billion affected Over USD 1 trillion (under-estimate)
Slide 28 Medical Risk Outlook for 2011 Global warming Seismic activity International Terrorism Emerging Infectious diseases Globalised work force Cardiovascular disease Trauma, motor vehicle accidents
Slide 29 Medical Risk Outlook for 2011 Global warming Seismic activity International Terrorism Emerging Infectious diseases Globalised work force Cardiovascular disease Trauma, motor vehicle accidents