2. Congratulations! You are the New EO Officer, Now What? Carolyn Parsons Utah Department of Workforce Services Shirley Bray-Sledge Virginia Employment Commission Cece Slater California Employment Development Department Emma Woodford Oklahoma Employment Security Commission

3. Utah Department of Workforce Services August 2011 Carolyn Parsons Equal Opportunity Officer

4. Overview of DWS Single state service delivery, one EO Officer 9 Economic Service Areas Programs and services WIA Employment exchange TANF Food stamps Childcare Medicaid

5. Economic Service Area Map

6. Things to Do First Familiarize yourself with your agency’s Methods of Administration (MOA) Know and understand all the programs and services covered under the EO provisions of WIA, 29 CFR Part 37 Read 29 CFR Part 37 and have a copy handy for reference

7. Things to Do First continued…….. Get to know other similarly situated state EO Officers Review reports/logs of complaints your agency has previously received

8. Methods of Administration

9. Shirley M. Bray-Sledge State EO Officer Virginia Employment Commission Commonwealth of Virginia

10. Overview VEC VEC State Agency, one EO Officer 3 Regions (Northern, Southwestern & Southeastern) Programs and services – Unemployment Insurance/ Wagner-Peyser – Veteran Services/ Employer Services – Trade Act Assistance/ Foreign Labor Certification – Rural Services Program – Migrant and Seasonal Farmworkers

11. VEC Regions

12. Things to Learn First Ensure your MOA complies to the regulations Analyze/review your state’s activity for compliance Understand the demographics of your state Obtain knowledge of those programs Understand your state’s programs that your agency has responsibility for

13. Federal Programs What Workforce Investment Act (WIA) Unemployment Insurance (UI) Federal Wagner-Peyser Migrant and Seasonal Farmworkers Program Trade Veterans

14. Obtain knowledge of those programs What? WIA UI Trade Where? Telephone On-line In-person How? Systems Programs Processes

15. Understand the demographics of your state Population Age, Gender, Race/ Ethnicity Languages English Spanish Vietnamese Areas Rural Counties Cities

16. Analyze/review your state’s activity for compliance Data Analysis Monitor Training Compliance Technical Assistance Visit

17. Ensure your MOA complies to the federal regulations Title 29 CFR part 37…. Section 188 WIA MOA

18. Resources www.dol.gov/oasam/programs/crc/external- compliance-assistance.htm www.dol.gov/oasam/programs/crc/external- compliance-assistance.htm WIA 188 Disability Checklist NASWA EO Monitoring Tool MOA Analysis checklist CRC Webinars New WIA EO Officers Toolkit

19. Cece Slater, Chief Equal Employment Opportunity Office Employment Development Department State of California

20. California

21. New EO Officer Where to Now?

22. People to Talk to

23. Available Resources: Your manager/staff LWIA Directors and EO Officers Civil Rights Center Other State EO Officers Other Local EO Officers Your State EO Officer Former EO Officer Workforce Services Program

24. Emma J. Woodford Civil Rights Administrator ADA Coordinator Affirmative Action Officer State WIA Equal Opportunity Officer October 2008 – Present Oklahoma Employment Security Commission Oklahoma’s prosperity is enhanced by OESC's efforts to provide economic stability and employment security

25. OKLAHOMA WIA DESIGNATIONS

26. Things “NOT TO DO” In Your Role as a New EO Officer

27. Get to know your “Sphere of Influence” BUT DO NOT be discouraged if they DO NOT want to know you! DO NOT become intimidated!

28. DO NOT try to remember everything. DO NOT sit on information too long.

29. DO NOT spend too much time focusing on what you DO NOT have; what you CANNOT do; and/or who WILL NOT help you. DO NOT avoid regular communication with your boss or to ask for his/her help. DO NOT pay attention to the “Are You Kidding Me” look on his/her face the more you talk or the developing scowl the longer you remain in their presence.

30. And, DO NOT give into the overpowering urge to RUN FORREST, RUN

31. DO NOT cease to be persistent in finding ways to learn that which you DO NOT know about your profession, and turn that which you DO know into a “Best Practice”! Challenge Yourself Daily; Believe In Yourself Often; and NO MATTER WHAT…

32. DO NOT Give Up!

33. Summary and Conclusion Questions or comments