1. ©Prentice Hall, 2000Chapter 11 Introduction to Organizational Behavior

2. ©Prentice Hall, 2000Chapter 12 Learning Objectives Explain the key elements in total quality management (TQM) Discuss why workforce diversity has become an important issue in management Explain how managers and organizations are dealing with employee ethical dilemmas

3. ©Prentice Hall, 2000Chapter 13 Learning Objectives Define organizational behavior (OB) Identify the primary behavioral disciplines that contribute to OB Describe the three goals of OB Review the challenges and opportunities for Managers to use OB

4. ©Prentice Hall, 2000Chapter 14 Organizational Behavior JobSatisfactionProductivity,Absenteeism, and Turnover and Turnover TheOrganization

5. ©Prentice Hall, 2000Chapter 15 The Study of OrganizationalBehavior Psychology Sociology Social Psychology Anthropology Political Science

6. ©Prentice Hall, 2000Chapter 16 Goals of Organizational Behavior Goals of Organizational Behavior PredictionPredictionControlControlExplanationExplanation

7. ©Prentice Hall, 2000Chapter 17 Challenges and Opportunities for OB: A Managerial Perspective

8. ©Prentice Hall, 2000Chapter 18 AccurateMeasurementAccurateMeasurement OrganizationalImprovementOrganizationalImprovementContinuousImprovementContinuousImprovement EmployeeEmpowermentEmployeeEmpowerment Improving Quality and Productivity Improving Quality and Productivity CustomerFocusCustomerFocus

9. ©Prentice Hall, 2000Chapter 19 MotivationMotivation Improving People Skills Improving CommunicationCommunication TeamworkTeamwork

10. ©Prentice Hall, 2000Chapter 110 Workforce Diversity

11. ©Prentice Hall, 2000Chapter 111 The Challenge of Globalization Working in ForeignCountries Working with MulticulturalDiversity

12. ©Prentice Hall, 2000Chapter 112 Empowering the Workforce Managers Are Giving Up Controls Workers Are AcceptingResponsibility

13. ©Prentice Hall, 2000Chapter 113 Coping with Temporariness The Nature of Work Is ChangingOrganizations Are Also Changing

14. ©Prentice Hall, 2000Chapter 114 Declining Employee Loyalty WorkforceMotivationGlobalCompetition

15. ©Prentice Hall, 2000Chapter 115 Improving Ethical Behavior Provide in-house advisers Create protection mechanisms Write and distribute codes of ethics Offer seminars, workshops, and training

16. ©Prentice Hall, 2000Chapter 116 Levels of OB Analysis IndividualLevelIndividualLevel Group Level Group Level Organization System Level Organization