1. ISO 9001 QUALITY SYTEM CERTIFICATION FOR AUTOMOTIVE COMPONENT MANUFACTURERS PRESENTED BY ENGR NWAOMA OLUJIE HEAD, MECHANICAL ENGINEERING STANDARDS ORGANISATION OF NIGERIA DURING A SENSTIZATION WORKSHOP ORGANISED BY CADD AND NAC AT KINGS PALACE HOTEL, NNEWI ON AUGUST 2014

2. INTRODUCTION PROTOCOL
It is indeed a great pleasure to be here today to share ideas and experiences at this Sensitization Workshop with the theme: “OEM Requirements for Automotive Local Components Manufacturing” organised by Centre for Automotive Design and Development (CADD)in conjunction with National Automotive Council(NAC).
The Standards Organisation is delighted to present this paper on “ISO Quality System Certification for Automotive Component Manufacturers”.

3. INTRODUCTION
Customers are key to any business sustainability and without satisfied customers, an organization is in peril!
To keep customers satisfied, the organization needs to meet their requirements as well as exceed their expectations. Delighting customers is a slogan organizations should adopt in their day to day basis.
The ISO 9001 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes in-order to meet customers’ requirements thereby enhancing their satisfaction.

4. INTRODUCTION
The topic of discourse is crucial to this sector if you are to be competitive in Nigeria and beyond borders.
I therefore wish to congratulate the Organizers for their efforts and initiatives in putting together this forum.
I believe that the outcome of the forum will go a long way to have a positive impact in your organizations.

5. ABOUT SON OPERATIONAL BASES Corporate Headquarters in Abuja
Standards Organisation of Nigeria (SON) was established by an Enabling Act No. 56 of 1971
Sole statutory body that is vested with the responsibility of standardising and regulating the quality of products in Nigeria.
OPERATIONAL BASES
Corporate Headquarters in Abuja
Operational Office in Lagos
State Offices in 33 states covering 36 states of Nigeria
7 laboratories located in Enugu, Kaduna and Lagos

6. ABOUT SON
VISION
To improve life through Standardisation and Quality assurance.
MISSION
To promote consumer confidence and global competitiveness of Nigerian products and services through Standardization and quality assurance.
QUALITY POLICY
It is the resolve of Standards Organisation Nigeria to be a reference point in matters of standardisation, quality assurance and related activities and to provide services in these areas in accordance with national and international rules and regulations thus, enhancing economic efficiency, international competitiveness, safe and a sustainable environment for all stakeholders.

7. WHAT WE DO
Elaboration of Nigerian Industrial standards covering both products and services. 1
Collaboration with government, non-governmental and multilateral agencies 2
Monitoring compliance to standards through factory inspection visits. 3

8. WHAT WE DO
Calibrate measuring equipment to ensure accuracy of measurement of equipment. 4
Investigate consumer complaints and assist manufacturers in taking corrective action(s). 5
Carrying out market surveys to identify fake and substandard products and ensure that quality products are put to sale in the markets. 6

9. WHAT WE DO
Registration Product to have data base of products in the markets for traceability and to identify standards to be developed. 7
Harmonization of standards with other nations to remove trade barriers and allow for exchange of goods and services. 8
Certification of Organisations to ISO 9001, 14001, 18001, and to enhance our competitiveness in international market. 9

10. WHAT WE DO
SON conducts in-house and out door training for business managers on quality, environmental, food safety and Occupational Health and Safety management systems. 10
Pre-shipment/destination inspections to prevent substandard products from entering the country through SON Conformity Assessment Programme (SONCAP). 11
Certifying products that meet requirements to standards through Mandatory Conformity Programme (MANCAP) and Nigerian Industrial Standard schemes. 12

11. ISO IN BRIEF HEADQUARTERS- GENEVA ESTABLISHED IN 1947
IT IS NON-GOVERNMENTAL
EQUAL VOTES
ISO STANDARDS ARE:
VOLUNTARY
MARKET- DRIVEN
CONSENSUS
WORLDWIDE

12. MANAGEMENT SYSTEMS STANDARDS
Currently, SON is certifying companies to the following Management System Standards;
ISO Quality Management Systems Requirements
ISO Environmental Management Systems
ISO Occupational Health And Safety Management
ISO Medical devices
ISO Food Safety Management Systems
ISO Information Security - still in the pipeline.

13. ISO 9001
Today’s workshop is focusing on certification to ISO Quality Management Systems Requirements.
ISO 9001 specifies the basic requirements for a quality management system (QMS) that an organization must fulfill to demonstrate its ability to consistently provide products (which include services) that enhance customer satisfaction and meet applicable statutory and regulatory requirements.

14. ISO 9001
It requires the organization to document and demonstrate a sequence and interaction of processes, conduct internal audits to evaluate processes, determine corrective and preventive action to improve processes, and monitor the processes to ensure there is continual improvement

15. IMPLEMENTING ISO 9001 QUALITY MANAGEMENT SYSTEM
Implementation of ISO 9001 affects the entire organization right from the start. If pursued with total dedication, it results in 'cultural transition' to an atmosphere of continuous improvement.
The process of implementing ISO 9001 depends on:
The sophistication of your existing quality program,
The size of your organization,
The complexity of your process.
ISO 9001 is a generic standard that is applicable all Organization no matter the size.

16. QUALITY MANAGEMENT PRINCIPLES
ISO 9001 contains eight quality management principles, upon which to base an efficient, effective and adaptable quality management system (QMS). They are applicable throughout industry, commerce and the service sectors:
Customer focus
Leadership
Involvement of people
Process approach
Systems approach
Continual improvement
Factual decision making
Mutually beneficial supplier relationships

17. QUALITY MANAGEMENT PRINCIPLES
Principle 1: Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Related clauses of the standard
Management commitment 5.1
Customer focus 5.2
Appointment of management representative
Determination of customer needs and expectation 7.2.1, , 7.2.3
Care of customer property 7.5.4
Customer satisfaction-8.2.1, 8.4

18. QUALITY MANAGEMENT PRINCIPLES
Principle 2: Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
Related clauses of the standard
The setting of policies and objectives- 5.3, 5.4.1
Quality management System Planning
Defining and communicating responsibilities and authorities-5.5.1, 5.5.2
Internal communication
Management review- 5.6
Provision of resources covering human & infrastructure- 6.2, 6.3
Creating an effective work environment -6.4.
Realization of process -7.1

19. QUALITY MANAGEMENT PRINCIPLES
Principle 3: Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Related clauses of the standard
Internal communication – 5.5.3
Meeting customer requirements-5.5.3, 7.2.1, , 7.2.3
Participating in management reviews-5.6
Participation in design reviews – 7.3.1, 7.3.2, , 7.3.4, 7.3.5, 7.3.6
Implementing policies, objectives, defined responsibilities-4.1, 5.3, 5.4.1, 5.5.1
Planning of product realization- 7.1

20. QUALITY MANAGEMENT PRINCIPLES
Principle 4: Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
Related clauses of the standard
The identification of processes: 0.2, 4.1
Planning of product realization-7.1, 7.2, 7.3, 7.4, 7.5, 7.6,

21. QUALITY MANAGEMENT PRINCIPLES
Principle 5: System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
Related clauses of the standard
Establishing, implementing and maintaining the management system 4.1
Interconnection, interrelation and sequence of processes – 4.1, 5.0, 6.0, 7.0, 8.0

22. QUALITY MANAGEMENT PRINCIPLES
Principle 6: Continual improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
Related clauses of the standard
Reviewing documents
Reviewing policy and objectives - 5.3, 5.4.1
Reviewing processes for improvement- 5.6, 8.2.2, 8.4, 8.5.1, 8.5.2, 8.5.3

23. QUALITY MANAGEMENT PRINCIPLES
Principle 7: Factual approach to decision making
Effective decisions are based on the analysis of data and information.
Related clauses of the standard
Monitoring and Measurement– 8.2, 8.2.1, , 8.2.3, 8.2.4
Analysis to obtain facts from information
Records for documenting the facts 4.2.4
Management review-5.6

24. QUALITY MANAGEMENT PRINCIPLES
Principle 8: Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Related clauses of the standard
Control of suppliers 7.4.1
Evaluation of suppliers 7.4.2
Analysis and review of supplier data
Analysis of data on suppliers-8.4

25. MAIN CLAUSES OF ISO 9001
ISO 9001:2008 Standard has five main clauses namely;
1. Quality management system- General requirements.
2. Management responsibility
3. Resource management
4. Product realization
5. Measurement, analysis and improvement

26. Quality management system Documentation requirements
REQUIREMENTS OF ISO 9001
Quality management system
General requirements.
Documentation requirements
General
Quality Manual
Control of documents
Control of records.
Management responsibility
Management commitment
Customer focus
Quality policy
Quality objectives
Quality management system planning
Responsibility, Authority and Communication
Management representative
Internal communication
Management review

27. REQUIREMENTS OF ISO 9001 Provision of resources
Resource management
Provision of resources
Human resources- competence, training & awareness
Infrastructure
Work environment
Product Realization
Planning of product realization
Customer related processes
determination of requirements related to product,
review of requirements related to product,
customer communication.

28. REQUIREMENTS OF ISO 9001 control of production and service provision,
Design and development
planning, inputs, outputs, reviews, verification, validation and change control.
Purchasing
purchasing process, purchasing information, verification of purchased products
Production and service Provision
control of production and service provision,
validation of processes for production and service provision, identification & traceability,
customer property
preservation of product.
Control of monitoring and measuring equipment

29. REQUIREMENTS OF ISO 9001 Measurement, Analysis and Improvement
Monitoring and measurement
Customer satisfaction
Internal audit
Monitoring and measurement of processes
Monitoring and measurement of product
Control of nonconforming product
Analysis of data
Improvement
Continual improvement
Corrective action
Preventive action

30. CERTIFICATION
Is the process by which a party gives a written assurance that a product, service, system, process or material conforms to specific requirements (a standard). It is the second leg supporting the conformity assessment process.
There are hundreds of certification bodies around the world. SON is the National certification body for Nigeria.

31. BENEFITS OF ISO 9001 CERTIFICATION
1. Increased Efficiency
Companies that go through the ISO 9001 Quality Management Standards certification process have given a lot of thought to their processes and how to maximize quality and efficiency. Once certified for QMS, the processes are established and guidelines in place for anyone to follow easily, making training, transitions, and trouble- shooting easier.

32. BENEFITS OF ISO 9001 CERTIFICATION
2. Increased Revenue
Studies have shown that ISO QMS certified companies experience increased productivity and improved financial performance.
3. Employee Morale
Defined roles and responsibilities, accountability of management, established training systems and a clear picture of how their roles affect quality and the overall success of the company, all contribute to more satisfied and motivated staff.

33. BENEFITS OF ISO 9001 CERTIFICATION
4. International Recognition
The International Organization for Standardization (ISO) is recognized worldwide as the authority on quality management.
5. Factual Approach to Decision Making
The ISO 9001 QMS standard sets out clear instructions for audits and process reviews that facilitate information gathering and decision making based on the data.

34. BENEFITS OF ISO 9001 CERTIFICATION
6. Supplier Relationships
Mutually beneficial supplier relationships are one of the key attractions to ISO certification. Following the processes for documentation and testing ensure quality raw materials go into your production system. The process also requires thorough evaluation of new suppliers before a change is made and/or consistency with respect to how and where orders are placed.

35. BENEFITS OF ISO 9001 CERTIFICATION
7. Documentation
The ISO QMS standard requires documentation of all processes and any changes, errors and discrepancies. This ensures consistency throughout production and accountability of all staff. This also guarantees traceable records are available in case of non- compliant products or raw materials.
8. Consistency
One of the foundations of ISO; All processes from research and development, to production, to shipping, are defined, outlined and documented, minimizing room for error. Even the process of making changes to a process is documented, ensuring that changes are well planned and implemented in the best possible way to maximize efficiency.

36. BENEFITS OF ISO 9001 CERTIFICATION
9. Customer Satisfaction
Client confidence is gained because of the universal acceptance of the ISO standards. Customer satisfaction is ensured because of the benefits of ISO QMS to company efficiency, consistency and dedication to quality service.
10. Improvement Processes
The ISO 9001 QMS outlines audit processes, management review and improvement processes based on collected data. Improvements are carefully planned and implemented based on facts, using a system of documentation and analysis, to ensure the best decisions are made for your company.

37. GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS
The 15 essential steps are to be followed through in order to implement ISO 9001 quality management system successfully.
Step 1: Top management commitment
Step 2: Establish implementation team
Step 3: Start ISO 9000 awareness programs
Step 4: Provide Training
Step 5: Conduct initial status survey (Existing practices)
Step 6: Create a documented implementation plan

38. GETTING YOUR SYSTEM CERTIFIED TO ISO 9001 QMS REQUIREMENTS
Step 7: Develop quality management system documentation- quality manual, procedures and work instructions.
Step 8: Document control
Step 9:Implementation of procedures and work instructions.
Step 10: Internal quality audit
Step 11: Management review
Step 12: Change procedures where necessary
Step 13: Conduct successive audits.
Step 14:Apply for Certification
Step 15: Continual Improvement

39. CERTIFICATION PROCESS
SON works with organisation utilizing a well defined certification process comprising of the following steps;
Enquiry on certification
Application for certification- relevant standard, appraisal and application forms.
Training of personnel
Submission of quality manual, six mandatory procedures along with completed Appraisal and Application forms.

40. CERTIFICTAION PROCESS
Audit of Intent (Documentation Review) & Pre- assessment (Readiness Audit)
Main Assessment (Certification)
Taking corrections and corrective actions
Certification decision.
Certification and Publicizing certification
Maintaining certification- surveillance (6- monthy)
Re-certification (revalidation)- 3 years

41. CONCLUSION ISO 9001 certification is a globally recognized process.
The 9001 standard is not a law, not a regulation but it is much worse!!!. It is customer requirements.
You are called upon today to take a decision and get your system certified to ISO 9001 in-order to remain globally relevant and enjoy the enormous benefits associated with the certification .
SON is there for you when you take the decision.
Let me inform you that SON does not only certify systems but has got its QMS certified to ISO 9001.
I wish you all the best in your endeavors.

42. THANK YOU THANK YOU FOR LISTENING CONTACT: info@sononline-ng.org