1. Management of Change Title: Change Management Introduction
Resistance to change
Planning Change
Managing Change Through IT
Inevitability of Change

2. Introduction
“The essence of managing change is to achieve beneficial outcomes for the organisation arising from the external and internal forces” (Stewart, 1996),

3. Classic Reasons People Resist Change
Loss of face
Loss of control
Excess uncertainty
Surprise
The “Difference” Effect
“Can I Do it?”
Ripple Effect
More Work
Past Resentments
Real threats
Competing commitments

4. A. Machiavelli, The Prince, 1513.
“It should be borne in mind that there is nothing more dangerous to carry through than initiating changes. The innovator makes enemies of all those who prospered under the old order, and only lukewarm support is forthcoming from those who prosper under the new. Their support is lukewarm partly from fear of their adversaries, who have the existing laws on their side, and partly because men are generally incredulous, mever really trusting new things unless they have tested them by experience.
In consequence, whenever those who oppose the changes can do so, they attack vigorously, and the defense made by the others is ineffective.
So both the innovator and his friends are endangered together”.
A. Machiavelli, The Prince, 1513.

5. 8 Elements in the Planning of Change

6. Managing Change through IT (Lewin-Schein )
Unfreezing
Change
Refreezing
Motivation for change
Well-defined Objectives
Institutional change
Impediments
Communication
Overcome lingering resistance to change
Plan
Stakeholder Management
Plan for resistance to change

7. Unfreezing Motivators IT as Changer and Changee
Pain
Real job benefits
Charismatic leader
IT as Changer and Changee
Positive and negative response to the idea of change

8. Organisational Change Process

9. Four keys to Implementing Change
Leadership plus Facilitation
Get the right people involved
Team building
Secure resources

10. 8 Characteristics of High Performing Teams
A clear elevating goal
Results-driven structure
Competent team members
Unified commitment
Collaborative climate
Standards of excellence
External support and recognition
Principled leadership
As Team Leader, I will

11. Refreezing
Institutionalise the new processes and systems so they become norm
Examples of Non-cooperation
People update the “official “ database and yes still maintain their own Excel spreadsheets
Individuals’ power, status or income is threatened
The Information system is inadequate
Social intertia
Managers do not want to change

12. Overcoming Resistance to Change
Resistance is natural and inevitable
Resistance is often subtle and hidden
Change manager must find the resistance
Understand the motivation for resistance

13. Overcoming Resistance to Change contin…
Listen to what people are and are not saying
Communicate so people will feel knowledgeable
Address concerns
Apply 80/20 rule
Put effort into preparing for the change rather than the change itself

14. Change – an inevitable part of life and work
The lessons from who moved my cheese endure
Change happens
They keep moving the cheese
Anticipate change
Get ready for the cheese to move
Monitor change
Smell the cheese often so you know when it is getting old