Presentation on theme: "Birds of a Feather Data Integration – Customer Service Janet Conner Supervisor Enterprise Data Integration Competency Center Health Care Service Corporation."— Presentation transcript:
Birds of a Feather Data Integration – Customer Service Janet Conner Supervisor Enterprise Data Integration Competency Center Health Care Service Corporation 9/13/2010
Birds of a Feather We are here today for the interchange of information, thoughts and suggestions. The next slides contain a series of questions to facilitate our conversation on the special aspects of customer service relating to integrated data. Please advise if the information you are about to share is confidential.
3 Discussion Questions How does your plan manage the responses to problems reported by business customers or just questions they may have relating to the integration of data? Examples would include issues with the integration of claims and membership, claims and providers, or membership and income.
Discussion Questions Is there a help desk/email address provided for customers to submit questions or problems encountered? How is the help desk/email address monitored? Is it monitored 24/7 or only during business hours? Who is responsible for monitoring the help desk and/or emails? Who performs the initial review and research of the question or problem being reported?
Discussion Questions Does your plan have a SWAT team? How is the SWAT team composed? Does it include business analysts and/or ETL team members? Are the team members static, or is there a rotation?
Discussion Questions Are there any other aspects of customer service the data integration ETL team manages? Has customer service activities had an impact on implementing modifications or enhancements to the data warehouse or other integrated data solution?
Contact Information Janet Conner Supervisor Enterprise Information Strategy & Management Enterprise Data Integration Competency Center Health Care Service Corporation 300 E. Randolph Chicago, IL 60601 Janet_Conner@bcbstx.com Office: (972) 664 - 5240