2009, Gartner – Through 2012, more than 35 per cent of the top 5,000 global companies will regularly fail to make insightful decisions about significant changes in their business and markets.
How will you know what changes to make? What is the status of workflow tasks? How are critical transactions performing? What are individual productivity levels? Is performance meeting required service levels?
20 day expectation adjusted to a 10 day touch 86% reduction in pended items Turn-around times reduced –4 days for Auto New Business –2-3 days for Auto Changes –1 day for Homeowners New Business –3 days for Homeowners Changes –3 days for Homeowners Reinstatements