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© 2003 Pearson Education, Inc., publishing as Longman Publishers. 1 Working in Teams Technical Communication, 9/e John M. Lannon PowerPoint prepared by Jimidene Murphy (tinkered with by Ray Lacina
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 2 Warm up List 5 group/team projects you’ve had to work on, either at work or in school. Pick one that stands out – either the worst or the best. Freewrite: What do you remember about the experience? What made it great/terrible?
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 3 Managing a Collaborative Project Appoint a group manager Define a clear and definite goal Decide on the type of document required Decide how the group will be organized Divide the task Establish specific completion dates for each phase Decide on a meeting schedule and format (continued on next slide)
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 4 Managing a Collaborative Project Establish a procedure for responding to the work of other members Establish procedures for dealing with problems Select a group decision-making style Appoint an “observer” for each meeting Decide how to evaluate each member's contribution Prepare a project management plan Submit progress reports regularly
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 5 Guidelines for Active Listening Don’t dictate Be receptive Keep an open mind Be courteous Show interest Hear the speaker out Focus on the message Ask for clarification Be agreeable Observe the 90/10 rule
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 6 Question: What are some of the potential ethical abuses that can happen in team settings?
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 7 Ethical Abuses Intimidating one’s peers Not doing your share/Claiming credit for others’ work Hoarding information
© 2003 Pearson Education, Inc., publishing as Longman Publishers. 8 Group Roles Facilitator — gets the group started and moderates discussion Recorder — summarizes group discussions and records any assigned team activities Reporter — serves as group spokesperson to the instructor or other groups Timekeeper — keeps the group on task Opposer — plays the “devil’s advocate” to make sure members are considering all options
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