1. Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

2. Core Faculty Member, Training and Performance Improvement Specialization Capella University 30+ years experience in the Training and Performance Improvement field Co-facilitator, Impact@Work (shop) at Target Corp. Headquarters, Minneapolis

3. Lessons Learned from… Impact@Work(shops) at Target Corporation and 30+ years experience in the human performance improvement field

4. What does it mean…..? The Hard Stuff is the Easy Stuff The Soft Stuff is the Hard Stuff

5. Overview Management Decision-making Styles Force Field Analysis Behavioral Engineering Model Communicating Change

6. Management Decision-making Styles Normative Behavioral Naturalistic

7. Normative

8. Behavioral

9. Naturalistic

10. Assess Decision-making Styles

11. Force Field Analysis Barrier Forces Driving Forces

12. Economics Regulatory Competition Ethics Recruitment Customer pressure

13. Barrier Forces Cost Time Motivation Values

14. Strategy for Dealing with Resistance (Barriers) Take Away The Barriers

15. Behavioral Engineering Model Thomas Gilbert

16. Behavioral Engineering Model EnvironmentalInformationResources, ToolsIncentives IndividualKnowledge, SkillCapacityMotivation

17. Environment: Information

18. Environment: Resources, Tools

19. Environment: Incentives

20. Individual: Knowledge, Skill

21. Individual: Capacity

22. Individual: Motivation

23. Communicating Change

24. Roller Coaster of Change

25. Dormant Relative Advantage Simplicity Compatibility Adaptability Social Impact

26. Awareness

27. Curiosity

28. Visualization

29. Tryout

30. Use

31. Contact Information Paul O. Hardt, Ed.D. Core Faculty Member Capella University paul.hardt@capella.edu 651-332-9268