1. Nationaal Lucht- en Ruimtevaartlaboratorium – National Aerospace Laboratory NLR Developed for ECAST by NLR/NLR-ATSI Ramp Resource Management Training Version 1.0 Teamwork

2. Developed for ECAST by NLR/NLR-ATSI Topics Safety regulations Teamwork Team dynamics Leadership Communication Team situational awareness Cultural, ethnic and educational differences Threat and error management Human performance Stress Fatigue Alcohol, medicines and drugs 2

3. Developed for ECAST by NLR/NLR-ATSI Teamwork - leadership 3

4. Developed for ECAST by NLR/NLR-ATSI Teamwork – team dynamics 4 `There was a team with four team members: Everybody, Somebody, Anybody and Nobody. There was an important job to so and Everybody was asked to do it. Everybody was sure Somebody would do it. Anybody could have done it, but Nobody did. Everybody was angry about this, because it was Somebody’s job. Everybody thought Anybody could do it, but Nobody realised that Everybody wouldn’t. In the end, Everybody blamed Somebody when Nobody did what Anybody could have done.’

5. Developed for ECAST by NLR/NLR-ATSI 5 Teamwork – team dynamics Trust (First time) meeting (Acceptation) Openness Team building (Speaking out ) --------------------------------------------------------------- RealisationBriefing & evaluation (Target integration ) Interdependence Team performance (Process control ) Invisible Visible The Effective Group

6. Developed for ECAST by NLR/NLR-ATSI 6 To tolerate = To stimulate Teamwork - team dynamics

7. Developed for ECAST by NLR/NLR-ATSI Teamwork - leadership 7 What is good leadership? What is good followership?

8. Developed for ECAST by NLR/NLR-ATSI Teamwork - Communication 8

9. Developed for ECAST by NLR/NLR-ATSI 9 SENDER Receiver Message Noise FILTER FEEDBACK Teamwork - Communication

10. Developed for ECAST by NLR/NLR-ATSI Teamwork - communication 10

11. Developed for ECAST by NLR/NLR-ATSI Teamwork - communication 11

12. Developed for ECAST by NLR/NLR-ATSI Don, turn it off – or – Don’t turn it off? Teamwork - communication

13. Developed for ECAST by NLR/NLR-ATSI 13 Most important conditions Listen! Clarity Not open for interpretation Short AND.... Teamwork - communication

14. Developed for ECAST by NLR/NLR-ATSI Teamwork - communication 14 Don’t assume, check!

15. Developed for ECAST by NLR/NLR-ATSI Exercise Lost on the moon!

16. Developed for ECAST by NLR/NLR-ATSI Teamwork – Team situational awareness 16

17. Developed for ECAST by NLR/NLR-ATSI Teamwork - Cultural differences 17

18. Developed for ECAST by NLR/NLR-ATSI Teamwork - Behaviour is a choice 18

19. Developed for ECAST by NLR/NLR-ATSI Teamwork - Behaviour What you give is what you get! Boomerang video 19