1. Mechanics of FLEX, Planning, Delivery & Quality 20 th & 21 st August 2014 Jude Conlon – Head of Operations & Quality 1

2. Day 1 - 20 th August 2014 Mechanics of FLEX Planning, Delivery & Feedback 12:00pm – 5:00pm 2

3.  Welcome  Introductions  Housekeeping  Structure of the day 3 YourLife – Mechanics of FLEX, Delivery & Quality Workshops

4. 4 Aims & Objectives Aim: To understand the mechanics of FLEX & quality requirements. To become an approved FLEX facilitator as a B-Cap approved FLEX licence holder.

5. Aims & Objectives cont… 5 Objectives  To understand formative & summative assessment & demonstrate positive and constructive feedback  To agree programme timescales and delivery Plan /Do /Check /Review  To explore individual learning styles  To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor  To agree communication strategy for B-Cap quality advisor/ IQA Objectives  To understand formative & summative assessment & demonstrate positive and constructive feedback  To agree programme timescales and delivery Plan /Do /Check /Review  To explore individual learning styles  To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor  To agree communication strategy for B-Cap quality advisor/ IQA

6. About FLEX Innovative, inclusive, credible, Pearson assured learning & development model Over 300 approved interchangeable modules Tried, tested and developed over a decade Delivered to:  Over 1,100 organisations  More than 180,000 people 6

7. About FLEX Cont… Combines pre-approved learning programmes with an “in-house” design capability Focus is on building competency based learning outcomes via the formative assessment and feedback of learner:  Activities (Knowledge and Comprehension)  Structured Questions (Application and Analysis)  Work Based Assignments (Synthesis and Evaluation) 7

8. B-Cap and our Partners  B-Cap – holds the intellectual property for the FLEX programmes  Pearson (Edexcel) - An awarding organisation with a global presence, uniquely placed offering assured qualifications bespoke to organisational needs 8

9. Bridging the Gap Effective Workforce Qualified People Competent People Succession Plans Well Developed Workforce High Performing Teams Continuous Improvement Capacity for Grow Succession Plans Well Developed Workforce High Performing Teams Continuous Improvement Capacity for Grow Conduct Role Follow Rules Understand Performance Technical Skills Comply with Legislation Conduct Role Follow Rules Understand Performance Technical Skills Comply with Legislation Culture of Learning Recognise Talent Recognise Growth Potential Drive Improvement Embrace Service Excellence Culture of Learning Recognise Talent Recognise Growth Potential Drive Improvement Embrace Service Excellence Outstanding Service Skilled People High Performing People Right Skills, People and Strategies 9

10. What’s in it for the Organisation? Credible and innovative new programmes will add value to your existing Learning and Development Framework Support staff development, identify gaps in competencies and offer solutions aligned to organisational Values and Priorities Opportunity to add assurance to your existing learning and development programmes The freedom to design your own fully blended and assured programmes, diplomas and excellence awards Branded excellence awards at multiple levels (Foundation/Intermediate/Advanced) 10

11. What’s in it for your people People help make decisions about their own learning Resources for learning and development are made available across the organisation Learning and development is innovative, equitable and flexible People are given the opportunity to follow progression routes 11 People are given the opportunity to achieve their full potential

12. Process Map Identify candidates Complete Grey sheet / Registration Forms Register Learners with B-CAP Client invoiced by B-CAP Invoice paid Registered Learners books loaded into Portal Books sent to learners / organisation Completed books assessed as successful submitted to B-CAP IQA Certificate secured by B-CAP and sent to client 12

13. Your Life Excellence Awards 13

14. 14

15. Golden Rules of Quality  Can do– Continuously improve the learner experience, develop new and innovative methods of delivery  Can’t do– Ignore the Accreditation Guidelines, ignore the learner 15

16. Golden Rules Of Quality Induction Plans Delivery Methods Assessment Protocols Approved Accreditation 16

17. Induction Plans  Introduction to FLEX programme modules  Registration – on-line to B-Cap Centre  Including Registration and Certification fee  Complete Learner Induction  Agree Programme Timeframe  Introduction to Quality / Accreditation Policies 17

18. Group Activity - Registration & Induction Registration Process Objectives To understand the requirements of registration To agree internal communication strategy for learner/staff nomination To agree communication strategy for B-Cap registrations Objectives To understand the requirements of registration To agree internal communication strategy for learner/staff nomination To agree communication strategy for B-Cap registrations Induction Process Objectives To understand the requirements for full induction To agree programme timescales / delivery To explore individual learning styles Objectives To understand the requirements for full induction To agree programme timescales / delivery To explore individual learning styles 18

19. Delivery Methods  Agree support and feedback methods  Implement style of learning  Implement learning activities  Implement learning range  Complete agreed activities and associated assignments 19

20. Group Activity – Delivery Methods Delivery Objectives To understand the methods of delivery Agree scope for delivery of different levels To understand requirements for completion of each module /level Objectives To understand the methods of delivery Agree scope for delivery of different levels To understand requirements for completion of each module /level Objectives To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor To agree communication strategy for B-Cap quality advisor/ IQA Objectives To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor To agree communication strategy for B-Cap quality advisor/ IQA 20

21. Assessment Protocols & Feedback  Learner submits completed assignments to nominated trainers / assessors  Trainer provides feedback relating to change in technical skill or competence  A number of discussions may take place depending upon understanding, effort or capacity  Nominated Quality Advisor [B-CAP] will provide on-going support and advice 21

22. Group Activity – Assessment & Feedback Assessment & Feedback Objectives To understand formative & summative assessment To agree internal communication strategy for feedback & review To agree communication strategy for completions & submission to B-Cap quality advisor/ IQA Objectives To understand formative & summative assessment To agree internal communication strategy for feedback & review To agree communication strategy for completions & submission to B-Cap quality advisor/ IQA Objectives To demonstrate positive and constructive feedback Activities (Knowledge and Comprehension) Structured Questions (Application and Analysis) Work Based Assignments (Synthesis and Evaluation) Objectives To demonstrate positive and constructive feedback Activities (Knowledge and Comprehension) Structured Questions (Application and Analysis) Work Based Assignments (Synthesis and Evaluation) 22

23. Process Map Identify candidates Complete Grey sheet / Registration Forms Register Learners with B-CAP Client invoiced by B-CAP Invoice paid Registered Learners books loaded into Portal Books sent to learners / organisation Completed books assessed as successful submitted to B-CAP IQA Certificate secured by B-CAP and sent to client 23

24. Plan, Do, Check, Review 24 Summative feedback Completion & sign off B-Cap - IQA Summary of achievement Submits certificate claim Learning journey & delivery commences Formative feedback and review Submit registration forms to B-Cap Arrange induction & learning materials PlanDo CheckReview

25. Recap – Golden Rules of Quality 25 Induction Plans Delivery Methods Assessment Protocols Approved Accreditation

26. B-CAP Additional Support Services  Provide a full or partially facilitated delivery service  Provide tutor support and feedback service  Support change and transformation  Support you to deliver performance through people 26

27. Quality, Training & Support Visits  1 FLEX development session (building bespoke awards)  2 training sessions for FLEX facilitators (mechanics of FLEX & quality)  2 Quality visits per year (4 and 10 months)  2 Support Visits (review/evaluation/future development) 27

28. 28 Aims & Objectives Aim: To understand the mechanics of FLEX & quality requirements. To become an approved FLEX facilitator as a B-Cap approved FLEX licence holder.

29. Aims & Objectives cont… 29 Objectives  To understand formative & summative assessment & demonstrate positive and constructive feedback  To agree programme timescales and delivery Plan /Do /Check /Review  To explore individual learning styles  To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor  To agree communication strategy for B-Cap quality advisor/ IQA Objectives  To understand formative & summative assessment & demonstrate positive and constructive feedback  To agree programme timescales and delivery Plan /Do /Check /Review  To explore individual learning styles  To agree internal communication strategy for learner/staff allocation of nominated tutor/assessor  To agree communication strategy for B-Cap quality advisor/ IQA

30. Questions 30

31. Contact Details 31 Jude Conlon Head of Operations & Quality Building Capacity Limited Segedunum Business Centre, Station Road, Wallsend, Tyne & Wear, NE28 6HQ Email: Jconlon@building-capacity.comJconlon@building-capacity.com Tel: 0191 262 8029 Mobile: 07791867347 www.building-capacity.com