1. What is Quality Management in layman’s language?

2. Overview of talk What is quality?
What is there in existence to manage quality
How do they relate to each other

3. What quality to manage?

4. How to manage technical quality
Quality Assurance (QA)
ISO standards
Quality Control (QC)
HACCP
Good Manufacturing Practice (GMP)
Pre-requisite Programmes

5. Quality Assurance (QA)
All the activities and functions concerned with the attainment of quality in a company including safety
Other terms include
Quality Management Programme (QMP)
Quality Management System (QMS)
Total Quality Management (TQM) ??

6. ISO
International Standards Organization
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The vast majority of ISO standards are highly specific to a particular product, material, or process. However, both ISO 9000 and ISO are known as generic management system standards.

7. ISO 9000 and 14000
ISO ISO 9000 is primarily concerned with "quality management”
ISO ISO is primarily concerned with "environmental management"

8. ISO 9000 Series
ISO 9001 Quality systems - Model for quality assurance in design/ development, production, installation and servicing
ISO 9002 Quality systems - Model for quality assurance in production and installation.

9. Quality Control (QC)
The operational techniques and activities that are used to fulfil quality requirements.
an important subset of the quality assurance system
active process that monitors and, if necessary, modifies the production system so as to consistently achieve the required quality

10. HACCP Hazard Analysis Critical Control Point
A systematic approach to the identification, evaluation, and control of food safety hazards
Ensures food safety
An approach that builds upon good manufacturing practice
Legislated in many countries

11. Good Manufacturing Practice
“..those procedures for a particular manufacturing operation which practitioners of, and experts in, that operation consider to be the best available using current knowledge.”
Also called Pre-requisite Programmes
Now mostly associated with hygiene/sanitation
SSOP (Standard Sanitary Operating Procedures)
but also other company functions
storage practices, incoming material, equipment maintenance, cold store management, etc.

12. Integration of technical systems
HACCP
CUSTOMER
MANDATORY
REQUIREMENTS
REQUIREMENTS
GMP SSOP
Product
Prerequisite
Specifications
programmes
COMPANY QUALITY ASSURANCE MANAGEMENT PRODEDURES

13. Total quality management
COMPANY TOTAL QUALITY MANAGEMENT
Technical
Environ-mental
Managerial