4 How to manage technical quality Quality Assurance (QA)ISO standardsQuality Control (QC)HACCPGood Manufacturing Practice (GMP)Pre-requisite Programmes
5 Quality Assurance (QA) All the activities and functions concerned with the attainment of quality in a company including safetyOther terms includeQuality Management Programme (QMP)Quality Management System (QMS)Total Quality Management (TQM) ??
6 ISOInternational Standards Organization1 rue de VarembéCase Postale 56CH-1211 Genève 20SwitzerlandThe vast majority of ISO standards are highly specific to a particular product, material, or process. However, both ISO 9000 and ISO are known as generic management system standards.
7 ISO 9000 and 14000ISO ISO 9000 is primarily concerned with "quality management”ISO ISO is primarily concerned with "environmental management"
8 ISO 9000 SeriesISO 9001 Quality systems - Model for quality assurance in design/ development, production, installation and servicingISO 9002 Quality systems - Model for quality assurance in production and installation.
9 Quality Control (QC)The operational techniques and activities that are used to fulfil quality requirements.an important subset of the quality assurance systemactive process that monitors and, if necessary, modifies the production system so as to consistently achieve the required quality
10 HACCP Hazard Analysis Critical Control Point A systematic approach to the identification, evaluation, and control of food safety hazardsEnsures food safetyAn approach that builds upon good manufacturing practiceLegislated in many countries
11 Good Manufacturing Practice “..those procedures for a particular manufacturing operation which practitioners of, and experts in, that operation consider to be the best available using current knowledge.”Also called Pre-requisite ProgrammesNow mostly associated with hygiene/sanitationSSOP (Standard Sanitary Operating Procedures)but also other company functionsstorage practices, incoming material, equipment maintenance, cold store management, etc.
12 Integration of technical systems HACCPCUSTOMERMANDATORYREQUIREMENTSREQUIREMENTSGMP SSOPProductPrerequisiteSpecificationsprogrammesCOMPANY QUALITY ASSURANCE MANAGEMENT PRODEDURES
13 Total quality management COMPANY TOTAL QUALITY MANAGEMENTTechnicalEnviron-mentalManagerial