1. Your Home Your Future Your views Findings from the all tenants survey

2. All tenants included 16,155 Views performance priorities for future issues Carried out by IPSOS MORI Independence Expertise 4,316 returns statistically valid to have confidence in answers Biggest ever RMBC tenant survey

3. Survey results

4. Key measures – General satisfaction Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

5. Key measures – Repairs and maintenance Source: Ipsos MORI Base: All general tenants answering (4,139), Jan-Feb 2011

6. Homes

7. Decent homes Base: All respondents giving an answer (4,042) Q7a. Which of the following, if any, does your home currently have? Source: Ipsos MORI

8. Decent Homes priorities Base: All respondents giving an answer (2,593) Q7c. And which would be your top 3 most important things? Source: Ipsos MORI

9. Neighbourhoods

10. Attitudes to the neighbourhood Source: Ipsos MORIBase: All respondents giving an answer (see above) Negative NeutralPositive

11. Features of a good area Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9a. What are the things you like about your neighbourhood that makes it a good place to live? Source: Ipsos MORI

12. % problem % not a problem Anti-social behaviour Base: All respondents giving an answer Q10b. Thinking about your local area, how much of a problem do you think each of the following are? Source: Ipsos MORI

13. Improvements Needed Base: All respondents giving an answer : Q9a. (3,966) / Q9b. (3,657) Q9b. And what are the things that need improving in your neighbourhood? Source: Ipsos MORI

14. Neighbourhood priorities Base: All respondents giving an answer (2,201) Q11b. And which would be your top 3 priorities? Source: Ipsos MORI

15. Living & Working

16. Tenant issues Base: All respondents giving an answer Q8a. Overall, how satisfied or dissatisfied are you with the following? Source: Ipsos MORI Negative NeutralPositive

17. Economic activity Base: All respondents giving an answer (3,836) Q13a. How would you describe yourself? Source: Ipsos MORI

18. Financial exclusion Most (85%) have a bank account (68%) or savings account (28%) 20% have a loan – mainly a credit card 8% have an unregulated loan 40% had insufficient income to cover cost of living

19. Financial support priorities Base: All respondents giving an answer (2,473) Q6b. And which would be your top 3 services you would like us to offer? Source: Ipsos MORI

20. Independent living Base: All respondents giving an answer (Q12b. Whether or not you currently have difficulties living independently, how important or not are the following to you? Source: Ipsos MORI

21. Involvement

22. Involving tenants Base: All tenants answering (4,139), Jan-Feb 2011 Source: Ipsos MORI

23. Getting involved Yes, I’m interested in being involved Yes, I’m already involved Not interested Base: All respondents giving an answer (3,883) Q4b. Would you be interested in having more opportunities to have a say in how we should be improving your home, your neighbourhood and the services you receive? Source: Ipsos MORI

24. How to get involved Base: All respondents giving an answer who are / want to be involved (1,498) Q4c. If ‘Yes’, how would you like to have a say? Source: Ipsos MORI

25. Future Priorities

26. Service priorities Base: All respondents giving an answer (2,419) Q2b. And which would be your top 3 priorities? Source: Ipsos MORI Improvements to properties Enforcing tenancy conditions / ASB Dealing with enquiries Enforcing tenancy conditions / neglect Help/support for rent arrears Assistance moving to a larger property Help and support for fuel debts Help and support for other debts Assistance with moving to a smaller property Other

27. MORI conclusions High levels of satisfaction with RBH overall, repairs service and keeping tenants informed. The priorities for tenants are ensuring warm and secure homes. Tenants perceive more problems with the neighbourhoods and tackling anti-social behaviour is a key priority for improvement A significant proportion of tenants who want more involvement Issues around long-term unemployment and the resulting financial hardship caused are a concern.

28. …. & for RBH …. Your Home  Repairs, double glazing, insulation, future maintenance Your Neighbourhood  Environment, anti-social behaviour Living and Working  Supporting older tenants, support for work and training, financial hardship, jobs and apprenticeships Your Involvement  Volunteering, how we engage, new ways of being involved

29. Workshops Issues for Issues for Your home, Your home, Your neighbourhood, Your neighbourhood, Living & working, Living & working, Your involvement Your involvement Which issues are your priorities for the future. Which issues are your priorities for the future. What can we do to tackle issues? What can we do to tackle issues?