1. W O R K P L A C E F U T U R E S With thanks to our sponsors

2. Great FM doesn’t grow in trees

3. Mutual understanding Processes Setting Expectation People Agreeing outcomes Investment Everyone delivering Measuring success

4. Technology Critical to get it right

6. Who are Innovise Software? FM FTSE 100 Guarding Continents

7. What do Innovise do? 35% £25k pa £75 £80 - £250 £25 2% 2.5% £300 £20 - £100 £65 100% £55k pa Direct Efficiency Based on 1000 employees Indirect Efficiency PlanningControlCRMAuditDataService

8. John Logie Chief Technical Officer

9. Who are Securitas? Global Values 17,500 in UK

10. The situation Challenges faced

11. 34,000 Contracts 154 Branches 29 Core Applications 17,500 People 7 Months / 29 weeks 1 Project… 1 Deadline… from which we must have 1 Business 3 Top 10 Security businesses

12. A new world for Securitas UK A bright future Bowlfuls of opportunities New spaces to explore

13. £500,000 in under 1 Year Return on Investment All refined and consistent Processes Everyone delivering Measuring success

14. Graeme Hughes Chief Executive Officer Innovise Software

15. Building blocks of success