1. 1 E-learning Tools in Destination Management

2. 2 This project has been funded with the support of the European Community The content of this project does not necessarily reflect the position of the European Community or the National Agency nor does it involve any responsibility on their part

3. 3 Promoter of the project DC Vision, s.r.o. (CZ) www.dcvision.cz

4. 4 Partners of the project 11 partners from 6 countries: @THLAS (BE), www.athlas.com National Agency for Vocational Education and Training (BG), www.navetgovernment.bg Euroregion Silesia (CZ), www.euroregion-silesia.cz Higher Vocational School and Hotel School Opava (CZ), www.vosahs.cz Ed-lab (DE), www.ed-lab.net RKW Sachsen (DE), www.rkw-saschen.de Tourismusverein Kurort Oberwisenthal (DE), www.stadt-geyer.de Global Interface (ES), www.europainterface.net Qualitas Plus (ES) Inholland University (NL), www.inholland.com

5. 5 Project Aims Development of the European training modules in Destination Management with e-learning features Development of the international Website related to the Destination Management Improvement of knowledge of regional tourism developers, students and managers of tourism sector Improvement of transnational co-operation in tourism development and prevention of negative aspects of territorial competition Establishment of Destination Management laboratory for practical exercises of students

6. 6 Duration of the project 2 years: 1.10.2005 - 30.9.2007

7. 7 Target Group and Target Sector Tourism development departmens at Regional Tourism Authorities, Municipalities, tourism information centres, Centres of Tourism Development and other public institutions supporting the development of regional tourism Small and Medium Sized Enterprises active in tourism sector, hotels and restaurants, travel agencies etc. Training institutions and schools providing vocational training for tourism Managers of tourism development projects, managers at tourism authorities, managers of SMEs and regional authorities, students of tourism courses, post-graduate students. Trainers and lecturers of specialized schools and training providers (train the trainers´ programme).

8. 8 Project results E-learning application Destinantion Management, including the process simulator DestiMan User’s Resources Books (5 modules) Accredited Trainer’s Resources Manuals (5 modules) Personal Management Surveys Destination Management Website

9. 9 E-learning application M01 Understanding the Tourist Industry M01 Bottom Line - Tourism Impacts M01 Development of Regional Products M04 TQM in Tourism M04 HACCP Critical points M04 Accommodation Classification M05 Personal skills M05 Managing the business M05 Managing tourism operations M04 Quality Assurance - ISO M03 Management System M03 Global Reser- vations Systems M03 ICT in Tourism M01 Key Businesses - Cooperation M03 Centralized Connection M02 Mass Media Public Relations M02 Territorial SWOT analysis M02 Marketing P`s in Tourism M02 Marketing Tools M05 Managing people

10. 10 User’s Resources Books 5 modules → 5 handbooks (each handbook 40 - 50 pages) Key Businesses – Regional Products Development Destination Marketing ICT in Destination Management Destination Management Quality Assurance Corporate Managerial Tools and Practices Each handbook describes three days training module of the DM program

11. 11 Accredited Trainer`s Resources Manuals 5 modules: Key Businesses – Regional Products Development Destination Marketing ICT in Destination Management Destination Management Quality Assurance Corporate Managerial Tools and Practices Description of procedures and contents of the training, tools to make the training active

12. 12 Personal Surveys 5 Final assessment survey for the evaluation of knowledge to the module Each survey: 20 questions and 4 potencial answers for each question Each survey: 5 pages + initial page (6 pages in total)

13. 13 Website Goal: Dissemination of the project (distribution project results to the target group of users) In seven languages (EN, DE, CZ, BG, FR, ES, NL)

14. 14 Impact of the project The product will improve the skills and competences of both, the young people at schools and Universities, and people looking for continuous learning The project will contribute regional tourism development trough the international co- operation Replace Internal competitiveness of the involved regions