4 Nortel Global Leader in Communications & Networking Our Technology 12000 R&D EmployeesOver 5500 patentsWireline, Cable, Wireless#1 in Enterprise Telephony Lines#2 in IP Business Telephony#2 in Contact Center#1 in Carrier VOIP#1 WAN#2 Carrier Grade OpticalOur Clients83 Fortune 100 companies rely on Nortel Global Services1000s of VoIP installations since 2003Designed, installed and launched 300 wireless networks in over 50 countriesOver 100 clients’ networks managed around the world including our own!Our People100+ MCSE’s MSFT GOLD partner200 Cert on MS UC Industry-leading qualificationsMulti-vendor certifications1000+ network architects and engineers2200+ technical support engineers handle 20,000 cases monthly500+ experienced project managersOur PresenceOffices in 150 countries3 Network Management Centers support customers globally 24x7x365Hosted Solutions Center25 Service and Support Centers around the world2 Global Collaboration Centers10,000 service professionalsNortel are Global leader with 8 out of 10 Fortune companies relying on Nortel Global services, the reason they rely on us is of our employees are R&D staff.Technology – 1/3 of staff R&D no. 1 or 2 in enterprise voiceClients – Optus, ASIC (data) Commbank (Voice CC6)People – One Fastest Gold Partner ever and shows serious investment and commitment from Nortel on ICA eg UCPresence – Global presence with NOC, 2x Collobration Centre with more planned.
7 Unified Communications The ICA Solution Set 2007Contact Centre 6.0SIP Contact CentreMultimediaConferencingCommunicationsServer 1000Enterprise GradeTelephonyBusinessOptimizedNetworkSIPPresence & IMStep 1 – Microsoft UCStep 2 – Core Network need resiliency & reliability running on open standards SIPStep 3 – Nortel Enterprise Grade Voice, with multiple devicesStep 4 – Specialist Telephony Applications with integration verus interoperabilityThe joint ICA offering is shown here in this graphic. You can see the various components that belong to Nortel and MS. The Unified Communications components are complementary, far more so than our competition (Avaya, Alcatel, Siemens, NEC, and Cisco). Nortel provides business grade voice applications (Call Center, IPT, Multimedia conferencing), endpoints, gateways and LAN/WAN infrastructure. MS provide business grade applications (Active Directory, Messaging, and Presence). The ICA alliance allows both vendors the opportunity to develop a well integrated UC solution. Current release of support for MS solution is as follows;CS1K Exchange 2007 support – Sep 07CS1K OCS support – Dec 07NMC OCS support – Nov 07CC 6.0 – Q108Unified CommunicationsDevicesUnified ClientsUnified MessagingIdentity
8 Business Grade Telephony Complete Telephony Integration
9 Nortel-Microsoft UC Differentiation Nortel-Microsoft UC SolutionComplimentary ArchitectureOther Vendor-Microsoft UC SolutionParallel ArchitecturePresence ServerTrustNortel / Microsoft track record in delivering UC solutionsInnovationNortel and Microsoft have early access to new software to ensure speed to market for tightly integrated solutionsMicrosoft and Nortel UC Ecosystem – leveraging 3rd party innovation. Microsoft have 6M web developer community to build UC into business processes and applicationsQuality assured UCReduced risk, reduced complexity, resilience and ease of useCollaboration Centre – jointly staffed technical resource, proof of concept, architecture design, services R&DGatewayIP-PBXOne client for Remote Call Control AND as featured soft phone extension,Single presence engine, and leverage Active DirectoryOne more client, presence engine, and middleware / gatewayInvestment Protection = lower TCOUC for TDM and IP phone usersAdd Microsoft soft phone users (OC client) and leverage Nortel IP PBX featuresForward compatibility to software based application servers and unified management capabilityLower TCOSingle directory for OCS / CS 1000 usersNo gateways or middleware CTI servers requiredSingle client on PCWorks with every Nortel desk phone and MS client leverages Nortel application features from PBX, Call Centre, Conferencing9
10 CS1000 Bringing Value to OCS Capabilities extended to OC clients include:Personal/Team/Departmental telephony featuresNetwork Call Queuing/Attendant ServicesRedundancy and Business ContinuityNetwork Routing/Resource SelectionPrivate & Public Network InterfacesRegulatory or Certification RequirementsContact Center and Business Process IntegrationServices and Business Process Integration Capabilities include:Gateway Services - TDM Gateway Access to PSTN/Private NetworksSensors and Location Services - Network Detection of Device LocationsMedia Services - OC soft clients access Meet Me conference bridge or IVR applicationsPBX functionality – business 700+ feautres eg Hunt Group, Call Pick up or Boss/SecretaryServices – access to public and other devices non Microsoft. Bridging Telephony infrastructureCurrent OCS07 LimitationsThird party SIP phone supportHunt groupsMCS-style Profiles and Routing optionsMusic on holdCall center operator consoleWaiting queue and automated call attendantCall redirection by time of day
12 Remote Call Control Telephony Control from Microsoft Desktop Forwarding CallsForward all callsDeflectLocation-Based ForwardingTelephony PresenceMultimedia Session Initiation Video CommunicationsOffice Applications IntegrationMissed Call and Click-to-Call ReturnOutlook, Word, Excel, SharePointTelephony Call ControlMake CallAnswer CallClear ConnectionHold CallSingle Step (Blind) Transfer CallTransfer CallConference CallGenerate Digits (DTMF)Control IP, Digital, & analog phonesOne feature not found on link – deflectTraditional solution TDM for UC functions and featuresRemote Call Control – (SIP CTI)
13 Telephony Gateway & Services Enables native SIP integration from OCS to existing private and public telephony networks.Leverages CS1000 resiliency and scaling.Simplified deployment via MCM and NRS.Simultaneous ringing of users clients regardless of where the call originatesActive DirectoryMicrosoft OCSWith MCMExtending IP Telephony to Microsoft Office CommunicatorMicrosoft OC Telephony (make call, answer call, hang up, transfer, hold, & DTMF)Extends suite of Nortel Telephony features to Converged Office users (Call Forward No Answer, Attendant Recall, Group call, etc.)Simultaneous ring - incoming calls answered on the MSFT O.C. or the CS1000 client.Extends Nortel’s Business Grade telephony Reliability/Redundancy solutions.Public/Private SIP Gateway For Microsoft Office CommunicatorEnables use of customer voice network and dial plan for Microsoft Office Communicator, extends Least Cost routing capabilities, NCOS, & Outgoing CLIDExtends location specific dial plans for centrally deployed LCS systemsProvides Call Accounting for OC originated calls. Common CLID with the Nortel Desktop.Inter-working with Nortel Application Centre Suite, e.g. Unified Messaging, IVR, …Active Directory for Numbering Plan TranslationsAD used to resolve userid/phone number translationsNortel CS 1000PSTNUnified MessagingMediation ServerTwinning/PCA13
14 Unified MessagingCS 1000 Integration with Exchange 2007
15 Client for IM, email, voicemail Unified Messaging Exchange Unified Messaging + CS 1000PSTNMobileIP-PhonesIPLegacyPhoneOffice CommunicatorNortel’s CS1000*LCS 2005Exchange 2007 with UMActiveDirectoryClient for IM, , voicNote that if Exchange UM is UM or choice who works most effectively and seamless??? Which enhances your UM experience!Dive into UM AND how native SIP interop with CS1000 is beneficial to IT.So you’ve seen what is available today with Converged Office, go see more at demo centersNative SIP interface between Nortel CS 1000 and Microsoft Exchange UM available in Q2 of 2007 (CS 2100 in 2H 2007)IT Benefits:No middleware (gateways) for more simple deployment and manageabilityExchange UM – consolidate voic infrastructureIntegrated unified messaging systems allow site and server consolidation, reducing the total number of servers required to provide voice mail and fax service. Consolidation can dramatically lower maintenance and upkeep costs, particularly for organizations with remote or branch offices.End-user benefits:Further convergence of communications in 1 client (especially in OC 2007 timeframe) – simple integration of all communications.Helps consolidate information in one place: the user’s inbox. Voice mail, faxes, , appointment data, and contacts appear in one place, making it easier for users to access, find, and act on them.NEXT -- another solution where we are enriching collaboration togetherConsolidate voic infrastructureReduce complexity with native SIP supportIncrease manageability with common management toolsSingle directory to manage , voic15
16 Solution Components Exchange UM 2007 + CS 1000 Solution Components Nortel Communication Server 1000Release Exchange ConnectorOutlook 2007 ClientNortel UC ServicesIntegration ServiceMicrosoft® Exchange Server 2007 UM64-Bit ServerThe solution consists of four components.The Nortel component is a new PEP (Product Enhancement Patch) for CS1K system at version 5.0. Therefore potential customers must already be at version 5.0 or an upgrade to version 5.0 must be incorporated into the solution. Geomant for MWIThe Exchange server must be upgraded to 2007 and an Enterprise CALs (Client Access Licenses) need to be purchased for those users wanting access to the UM features. Customers with Exchange 2007 standard server can still have a subset or all users running the UM feature as long as they upgrade these users to the Enterprise 2007 CAL.. Upgrading the servers (HW) will be required as Exchange 2007 has been designed to run on HW using 64bit architecture.Deployment of the new Outlook interface. Older version of the interface can be used but there will be some limitation in some of the features such as the embedded vm player.Integration services to upgrade the Exchange 2000/2003 to 2007, SIP trunking from the CS1k to the Exchange servers, and configration of the dial plan in both the Exchange server and CS1K
17 Branch Office Solution Extending UC to the Branch Office
18 Transform your Branch Before After 7 average number of devices IT staff manages at the branch office.Consolidate and simplify with UC Integrated BranchReduced Capex & OpexSuperior Quality Of ExperienceEmbedded Microsoft IntelligenceHigh performance with multiple functionsPSTNWANFirewallCS 1000In the 2H07/1Q08 Nortel will be delivering the UC Integrated Branch solution. This branch office communications device will support routing, high-density Ethernet switching with PoE, IP Telephony and even come with embedded Microsoft intelligence to facilitate Unified Communications deployment at the branch. We will be the first integrated branch solution to have this Microsoft intelligence integrated. What it is - is integrated Mediation server technology which translates secure SIP (which is how OCS clients communicate with the OCS server) to standard SIP for those calls originating or destined for the PSTN. In a typical enterprise environment this functionality would typically reside on an external server. We have embedded within our communications device it to further streamline communications at the branch.This product will reduce both CAPEX and OPEX since we will be consolidating multiple functions into a single device. (Example: Nemertes Research estimates an all-in-one box takes 6 hours to install while standalone products take approx 4 hours each. Once you've hit 2 consolidated devices you've typically gotten pay-back on installation time. Likewise - one box with one set of connections lessens the chance of a circuit or line problem to simply troubleshooting and on-going management)Due to the advanced QoS capabilities and the product's ability to utilize the total available WAN bandwidth - the UC branch will offer superior quality of experience for all UC applications over any type of WAN connection (Ethernet, copper) - even low speed interfaces (T1, sub T1)This product, unlike some competitive devices, will not force you to trade-off performance with turning on features. Turn on advanced QoS, firewalls, IPSec VPNs etc and still maintain wire-speed performance across the WAN.PSTNWANRouterServer w/Microsoft MediationL2 Switch with POEDeskPhoneIMConferencingWirelessAccess PointDeskPhoneIMConferencingWirelessAccess Point
19 UC Branch Architecture Role HQEnterprise secure UC CloudCentralized Call Server (OCS at HQ)Secure SIP (SIP over TLS over TCP)Secure Media (SRTP)Clients interact with OCS Server directlyMediation Server connects to MGConnects UC Cloud to PSTN (via media gateway)Works only whenOC Client makes call to PSTNCall received on PSTNTranslates Secure SIP to simple SIPTranscodes (RTA<->G.711)It is a B2BUAMedia gateways only interact with Mediation ServersCS1000OCSICA UC Integrated BranchWANAdvancedRoutingEthernetSecurityQuality of Experience ManagementMedia GatewayOCWLANIPFaxPBXPSTN
23 Nortel IP Client Diversity IP clients offer users familiar feature setSupport SRTP &USECHigh quality audioFlexible User InterfaceBuilt-in touch screen adds convenience & intelligenceSuperior multimedia experienceLeverages application servers for customized contentWLAN devices offer Security40 bit WEP, 128 bit WEPBoth IP wired and wireless devices plus digital for traditional solutionsUC Enabled Across Entire Client Portfolio
25 Nortel Multi-Media Conferencing + OCS Solution Audio ConferencingPSTN Dial-inTUI for participants/chair controlOperator ControlMusic/Message on holdG.711 Alaw & Ulaw / G.729ADynamic Pass CodesChair assigned entry codeFast StartConference RecordingCompressed Recordings(MS GSM Codec)Broad Language SupportReal-time QoS metric trackingUp to 8 NMCs can be clusteredSession balancing across clusterNortelMulti Media ConferencingMicrosoft OCS ConferencingAudio/Video ConferencingRTA/RTV CodecsWeb ConferencingRoundTable Panoramic DeviceMicrosoftOCS 2007Nortel’sIP - PBXMOC &LMConsolePSTNIP-PhonesLegacyPhoneMobileVideo with LCSITU-T H.263: low bit rate video codecNNVC: MPEG-4 based video codec
26 NMC + OCS Solution Benefits Single unified clientSeamless escalation to video conferenceEasy to use, reservation less & always onMore effective collaborationSupport remote/mobile workers & geographically distributed teamsOn premise solution reduces costRich chairperson security controlsSimplified deployment with single client and consistent user experienceLeverage investment: IP-PBX, OCS, Active Directory and conferencingPSTNMobileIPNortelMulti Media ConferencingNortel’sIP - PBXIP-PhonesSIP NetworkLegacyPhoneDive into Multimedia conferencingAnother way we are working together to enrich and integrate the user experience is with the integration between Nortel’s Multimedia Conferencing and OCS 2007.Leveraging SIP to complete integrationIT Benefits:Reuse existing investment in the UC solution: OCS, PBX, Conferencing and ADNortel Conferencing becomes a fully integrated MCU with OCSSimple SW integration – easy to deploy, reduced complexityWith a software based solution – easy to deploy, no proprietary HWProvides Enterprise with option to have an On premise solution – fast paybackMore effective collaboration and quicker time to resolution for dispersed teamsEnd-user benefits:Audio, video and web conferencingWeb: integration with Microsoft Livemeeting leading productFurther convergence of your communications into 1 UC client (OC) together with the Microsoft Live Console for advanced control of the bridgeEscalation from 1 mode to anotherReservationlessMOC &LMConsoleMicrosoftOCS 2007Active Directory26
27 NMC - Microsoft Integration Points Integration with MS LCS05 & OCS07Uses “Audio Conference Provider” (ACP) to work with LCS/OCS conferencing paradigmProvides conference roster, events, controls & dial-in/out through OC/Meeting Console i/fUses Microsoft Management Console (MMC) snap-inUses MS GSM codec for recording compression
28 NMC Check ListExternal PSTN secure dial-in access to audio conferenceaAccess to audio bridge for all client types (IP/TDN telsets, OC clients, PSTN sets, mobile phones, etc… DTMF access)Scalable Conferencing solution>4000 audio ports per cluster (add clusters to scale)Resilient / Redundant solutionN+1 (N =7) support per clusterGeo-RedundancyIn service upgradesProven ReliabilityBased on Nortel Meet-me confTelephony user interface, eg access to commands from telset (non-OC client) devicesLCS2005 IntegrationOCS2007 Integration
30 Business Optimized Networking Resilient IP Core (Nortel Ethernet Switching)OCS Load balancing (Nortel Application Switches)Application Acceleration (Business Continuity System, Nortel Application Accelerator)Security (Microsoft NAP – Nortel NSA)Key to success OCS deployment.
31 High Performance & Reliable IP Core Switch ClusteringLink and Nodal RedundancySplit Multilink Trunking (SMLT & RSMLT)No reliance on Spanning Tree Protocol (STP)Sub-second stateful failoverVirtual “Switch” FabricCentralized or distributedIncreased performance using full capacityNo Single point of failureScalableStandalone / Stackable / Modular ChassisSingle pair / Square / Full MeshTrunks distributed between slotsTrunks distributed between switches in a clusterTrunks distributed between switches in a stackSwitch ClusteringVirtual Switching FabricCore Network !!! Sub second fail over, no single point of failure and which is scalableAvailable TODAY!!
32 LCS / OCS Server Protection Nortel Application Switch (NAS)Secures against internal and external threatsLCS/OCSServersPlaced in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacksNAS SSL AcceleratorsNAS SwitchesFirewallsMandatory requirement for Enterprise Edition OCS deployment.Once again one vendor on the network infrastructure sidePlaced at network edge to loadbalance firewalls and protect OCS Edge Servers from DoS attack as well as bandwidth management.
33 Application Accelerator 510/610 What are the benefits?NewEnd User ProductivitySignificant reduction in wait timesBandwidth ReductionMore concurrent sessionsLess latency for all trafficServer OffloadReduces processing requirements (e.g. compression) up to 40%Offload of SSL for greater savingsNo need for expensive encryption cards in serversEases SSL certificate mgmtOWA is almost full functionality as Thick client however is very slow on DSL connections The Visual experience of a user is downgraded. With this device user benefits with 9x faster. Even better improvement with Sharepoint.Results based on an internal Nortel case studyBenefits:Users = significant reduction in wait time for applications (key for real time communications), between 8-21 times faster.Network = central caching of pages on accelerator to allow more concurrent sessions.Server Offload = Verification of user is down on the accelerator; less load on web server by offloading of SSL1Microsoft IIS1MB file download with 600ms delay and 256kbps user link2Microsoft OWA1MB mailbox with 600ms delay and 256kbps user link3Microsoft SharePoint6MB file download with 400ms delay and 512kbps user link4OpenText Livelink12MB file download with 300ms delay and 1.5Mbps user link
34 UC Lifecycle ServicesProgram Management Delivers Predictable Outcomes !Phase 1Phase 2Phase 3Phase 4Phase 5MobileIPSteps and Phases for a successful UC deployment from start to finish with ongoing support.Step 1 – understanding Customers requirementsStep 2 – Assessment of current infrastuctureStep 3 – Successful deployment due to correct planning and have Skill resource from Nortel!!Step 4 – Standard on going support 1 number to call us we understand both business environment desktop and network.Step 5 – Complete out sourcing solution take the hassle and worry from business. Leave it to the experts!!UC ADVISE:ConsultancyUC PLAN:Engineer, AssessUC DEPLOY & INTEGRATEUC SUPPORTUC MANAGED SERVICESArchitecture Design, POC, Business Case DevelopmentUC Assessment & UC EngineeringIntegrate Nortel & Microsoft EnvironmentSupport the joint Nortel & Microsoft SolutionObtain Productivity and Cost Efficiencies
35 ICA Differentiators Integration vs. Interoperability Committed Product R&DNortel + Microsoft is the only combination of vendors with a committed joint roadmap that ensures long-term investment protection for customers across PBX, IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and MobilityJoint CoENortel + Microsoft staff at the collaboration centers provide unique capability for customers to evaluate the solutions. Reduces risk of deployment. Provides assistance on design.Software-centric approachNo gateways or hardware between Nortel and Microsoft, reducing points of failure and simplifying manageability and infrastructureSingle identity & presenceNortel + Microsoft are betting on Active Directory and Microsoft’s presence engine unlike other vendors who are requiring a parallel architecture and infrastructure. Single Directory means reduced cost of integration, management and provisioningUnique user experienceNortel + Microsoft are committed to one single client – Office Communicator – across IM, presence, Unified Messaging, conferencing, voice, and contact center across fixed and mobile environmentsDevices leadershipNortel and LG Nortel will offer the most complete range of UC devices compatible with Microsoft UC solutionsSimplified pricing and licensingNortel and Microsoft are moving towards aligning their pricing structure for UC joint solutions.Worldwide showcaseOver 100 locations worldwide have ICA solutions available so customers can get hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel sales officesInvestment ProtectionProven SolutionsReduced CostEasier to supportCommon UC FoundationIntegrated Experience & AgilityInnovative ExperienceEasy to buyBroadly availableKey pointsCommitted R&DSoftware approach SOA not SONA !!!!!!Single Presence and Identity (Microsoft)Users experience with Single client on DesktopWorldwide Presence and multiple showcase centre both from Microsoft and Nortel
36 Ask for a Demonstration Come Visit our StandCome and See US demonstrate all the above solutions showing the strength on the ICA.Native Integration OCS to CS 1000Multimedia Conferencing from Live MeetingLG-Nortel OCS DevicesNortel IP ClientsNative Integration Exchange UM to CS 1000
37 ** Catalina Giveaway ** Q & ACome Visit our Stand** Catalina Giveaway **Come and See US demonstrate all the above solutions showing the strength on the ICA.Native Integration OCS to CS 1000Multimedia Conferencing from Live MeetingLG-Nortel OCS DevicesNortel IP ClientsNative Integration Exchange UM to CS 1000
38 Thank You Come Visit our Stand Native Integration OCS to CS 1000 Come and See US demonstrate all the above solutions showing the strength on the ICA.Native Integration OCS to CS 1000Multimedia Conferencing from Live MeetingLG-Nortel OCS DevicesNortel IP ClientsNative Integration Exchange UM to CS 1000