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© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1 The New Collaboration Experience Nick Earle, SVP Cisco Services, European Markets and Global Enterprise Theatre
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2 Increasing Business Complexities… How can I do MORE WITH LESS? How do I work better with MY PARTNERS AND SUPPLIERS? I need to MOVE FASTER. Theres TOO MUCH INFORMATION! How can I CUT COSTS AND GROW? How do I get to know my customers WITHOUT TRAVEL? How do I BALANCE WORK WITH MY PERSONAL LIFE?
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3 …and the Business Impact This market is moving TOO FAST for us. I need CLOSER RELATIONSHIPS with my partners. Our time to market is TOO SLOW. We are MISSING OPPORTUNITIES. My IT budget is STRETCHED already. Im worried about CUSTOMER SATISFACTION. My team needs the same APLICATIONS AT HOME.
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4 Raising the productivity of employees whose jobs can't be automated is the next great performance challengeand the stakes are high. McKinsey & Company, The 21st Century Organization Text Voice, Video Number of Stakeholders Collaborative Tools Documents One Many Email IM TelePresence IP Communications Vmail Discussion Forums Video on Demand Wikis Blogs Customer Care Conferencing Social Networking Collaboration Changing the Way We Work Virtual Events
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 55 Social Media in the Workplace Cisco Study Business implications of social networking are often overlooked: Only 1 in 7 companies had a formal process associated with deploying social networking tools Companies struggle with policy creation and adoption: Only 1 in 5 companies had policies in place concerning the use of social networking technologies Social networking tools need to integrate together and with the existing enterprise architecture to reap maximum benefits: Only 1 in 10 respondents noted direct IT involvement in social networking initiatives
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6 Essential Elements of Collaboration Not So Long Ago…Today… Primarily single source Largely asynchronous Multiple sources, multiple devices, multiple applications Non real-time and real time, interactive Inside my organization Dispersed teams, outside my organization Static and pre-defined networks Dynamic teams You find information, people Right time, right people, right resource Inside the firewall, walled off Inclusive, selective, fluid Communities Information People Context Security
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7 Collaboration Transforming Front-Line Services Reducing travel and improving productivity Cisco IP Telephony, XML applications, Unity voicemail on Blackberrys, video telephony, video conferencing Saving £200k/yr to re-invest Eliminated 30 hours/wk travel time in each area more time on beat Improved disaster recovery
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8 Collaboration Transforming Back-Office Productivity Web-based communication to increase employee effectiveness, productivity and reduce travel 20 TP units in 14 locations WebEx pilot Web 2.0 pilot 80-90% TelePresence utilization 2 hours saved per WebEx user each week Travel costs cut by 45% (IT & Ops teams) Major strategy decisions in days not months
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9 Collaboration Transforming Global Communications 20 min/day savings for sales $70k/year travel savings Reduced R+D development Link Call Centre to Sales/Tech Staff Connecting Right People, Right Information, Right Time Cisco IPT, Unity, CC Express, Personal Communicator, SNR, Click-to-Call, Presence, MeetingPlace
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10 Boeing Collaborates Over 1m meetings per year Largest customer of WebEx collaboration technologies worldwide 5 year increase over tenfold 168k employees / 70k WebEx accounts Over 27,000 external suppliers Reduced time to market Currently investigating integration of UC, IM and Presence into the WebEx environment Boeing Supplier Award (non manufacturer section)
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11 Gopher, FTP WWW P2P Video Content Video Communication Dominant Traffic Type 1993-1995 1995-2000 2000-2013 2013-2025 2025+ 1995: Web overtakes Gopher, FTP 2000: Peer-to-Peer overtakes Web 2013: Video Content overtakes Peer-to-Peer 2025: Video Communication overtakes Video Content IP Internet traffic Growth… Fueled by Video
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12 Cisco Desktop Video Digital Signage Life-like, in-person video collaboration Interactive Desktop Collaboration Video calling, WebEx and interoperability Cisco TelePresence Video broadcast to desktop PCs Physical Security Networked video signage video analytics WebEx IP-based video surveillance Ciscos End-to-end Video Architecture Business Video Systems
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13 Virtual Company Meeting (India) 1/3-1/10 Cost… 5-10x Reach Widgets Facebook Wikis Podcasts YouTube SMS/Text Vlogs Twitter Blogs TelePresence Second Life TP / WebEx Virtual Managers Meeting Forums MEDIANET Internal Events Cisco TV Video Transforming Business
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14 Employees 16K 13K Traditional Virtual Cost / Person $437 $4307 Traditional Virtual Employees 13K4.5K Traditional Virtual $9$79 Traditional Virtual Employees 3,200 2200 Traditional Virtual $600$2800 Traditional Virtual Employees 7060 Traditional Virtual $714$2166 Traditional Virtual GSX Bangalore Company Meeting SLO SVP Offsite Virtualisation Transforming Business
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15 2001–2005 Command / Control 1 Priority Per Year Enterprise Service Provider Commercial BPOC 2 Priority Per Year Emerging Markets Services Model 28 Priorities FY09 Command / Control Collaboration / Teamwork Cisco 3.0 Commercial Acceleration Collaboration UC/WebEx/TP Emerging Countries 2.0 Virtualization / Data Center Mobility Video Software/ XaaS Solutions (IRIS) Routers In Space Services Consumer Mexico / Russia / Brasil Strategy Media Solutions Managed Services Green Talent Sports / Entertainment China 3.0 Smart Grid Globalisation (India) Quality Small Business Safety & Security Healthcare 2006 Councils / Boards 2008+ Enterprise-Wide Collaboration Enabled by the Network as the Platform Collaboration is the Six Sigma of the 21 st Century
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16 Over 100M minutes in Q2FY09 Up 4x over FY08 MeetingCenter Productivity 3x more Users / year ( 89K in Cisco in 2009) 8x more docs / year ( 100K / 2009) Collaboration 700+ units & growing 58% util. (8hr.day) + $250M in travel savings! TelePresence Travel Savings Over 70K users Over 22K videos posted times! Video Sharing 300K pages +21K /qtr 50% growth yr/yr Wikis Web 2.0 Content 1500 forums 115,000 msgs +5x / 2 yrs Forums Group Discussions 500K expertise hits / qtr 21K have added Expertise Directory 3.0 Connect with Experts Connect with Experts Growth in Collaboration Services Exploded in FY 2010 !
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17 Collaboration Is… Equal Parts Process, Culture and Technology November 2008 January 2009 90 days Realigned $500M to FY09 priorities 100% faster than 2008
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18 Source: Cisco IBSG, 2009 SALES & MARKETING $15M VIRTUAL EXPERT $125M REMOTE COLLABORATION $601M CONNECTED WORKPLACE $12M TELECOMMUTING $299M Cisco Collaboration Solutions (Web 2.0) FY2009 Benefits
© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19 Web 2.0Web 1.0 Benefits ($B/Yr) 4321043210 FY95FY00 Source: Cisco IBSG, 2009 FY05 $3.3B $1.1B FY09 TransactionsCollaborationInformation SharingInteractions Web 1.0 Internet Solutions: Web 2.0 Collaboration Solutions: Total $4.4B Were at the Next Inflection Point What Could Collaboration Do For Your Business?
20 © 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
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