1. The World Bank Group ●●●●●● Education Advisory Service FY03 Work Program Help is a “click” away. Anytime. Anywhere.

2. The World Bank Group ●●●●●● EAS FY03 Work Program Query Response Responded to total of 954 queries for first 2 quarters. Internal queries increased to make up 60% of total queries. Increased internal regional/country office outreach to encourage EAS utilization Pro Active Information Sharing Newsletter 10 bi-weekly newsletters produced FY03 Regional Outreach Began strategic meetings with Key Education Staff in the regions (LAC, ECA, AFR Country Office) to better assess needs of the regions Targeted Information Sharing Send-out of news items, new publications, etc., to education staff (58 total) Training HDNED Staff HDNED-ACS trained in knowledge sharing and information retrieval

3. The World Bank Group ●●●●●● EAS FY03 Work Program Coordination in HDNED Conference participation and materials. Assist in conference participation and preparation. EDUFAM Update Edufam structure with regional lists Speechbank Publications Page

4. The World Bank Group ●●●●●● FY 03 Program Achievement Q1 Q2 Q3 Q4 1: Query response 2: Pro-Active Information Sharing 3: Pro-Active Targeted Outreach 4: Training