1. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–1 “If you know neither yourself nor your enemy, you will succumb in every battle. If you know yourself but not the enemy, for every victory gained you will suffer a defeat. If you know yourself and your enemy, you need not fear of a hundred battles.” - Sun Tzu

2. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–2 What is it??

3. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–3 What to BM?

4. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–4 Whom to BM ?

5. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–5 Data Collection 'How do WE do it? ' and 'How do THEY do it?'

6. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–6 Analyze the data Data analysis, Data presentation, Root cause analysis, Enabler identification Results projection

7. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–7 What is future performance level? Partner’s Performance Own Performance Future Gap Current Gap Former Gap Today TIME PERFORMANCE T1 - T1

8. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–8 What do you do after this??

9. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–9 Adopt or adapt??

10. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–10 What do you do after this?

11. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–11 How Do You Set Goals & Plans??

12. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–12 Implementation

13. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–13

14. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–14 What Do You Do Next?

15. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–15 Recalibrate

16. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–16 BM Process

17. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–17 Pitfalls of Benchmarking

18. Copyright © Houghton Mifflin Company. All rights reserved.Lecture Outlines, 8–18 Pitfalls of BM Lack of sponsorship Selecting the wrong people for the team Teams not fully understanding their own work Teams taking on too much Managers failing to understand the necessary commitment Focusing on metrics rather than processes Not positioning benchmarking within a larger strategy Misunderstanding the organization’s mission, goals, and objectives Assuming every project requires a site visit Failure to inspect benchmarking