2. MSIT200 Business of IT 微软IT业务
2017年4月6日11时35分
MSIT200 Business of IT 微软IT业务
Paul Wang 王正忠
IT Director – North Asia 北亚区IT总监
Microsoft Corporation 微软公司
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

3. Agenda 内容提要 Microsoft IT 环境 Financials & Budget 财务和预算
Federated IT Model 联盟式的IT模式
Strategy 战略
The CIO Mindset CIO的思考方向
Governance 管理
Model Enterprise 模范企业

4. 微软的 IT 规模 Microsoft IT 90K+ 电子邮箱 3M+ 内部邮件/天 10M+ 外部邮件/天
2017年4月6日11时35分
90K+ 电子邮箱
3M+ 内部邮件/天
10M+ 外部邮件/天
> 80% of 邮件被过滤
125K 被隔离/月
100K+ Intrusion attempts/probes/scans per month
>400+ 应用程序
>200+ tools
单个 SAP instance 1.9TB
>300K 网络设备
>120,000 管理的 用户机
>10,000 服务器
Dublin
Redmond
Silicon Valley
Charlotte
Tokyo
Microsoft IT
60K 员工
45K 第三方/合同员工
3500 IT Employees
441+ Buildings in 89 countries
26M 语音留言/月
7M Remote Connection/Month
Singapore
441+ 全球支持点
150+ 转变为互联网连接
Johannesburg
电子邮件的物理地点从70个整合到 6
Exchange server 123 to 35
156K Team sites, 5.6 TB data
48K Mysite
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

5. Decreases maintenance delivery
2017年4月6日11时35分
IT Spending 花费
花费细节
People 72%
Data & Voice 16%
Hardware 5%
Facilities 5%
Software 2%
FY05 Breakdown
Functional View
Budgeting
The challenge for Microsoft’s IT group is the same as for other enterprise IT organizations, balance IT growth with business needs. IT costs are “pooled” into groups that match the businesses, for example sales and marketing. In addition there are “shared” services, such as the network, that are allocated to all groups on a per headcount basis.
Budget decisions are primarily driven in two ways. “Push” decisions are made by central IT and determine the scale, speed, cost/benefit and scope of technology deployments. The majority of IT infrastructure budget decisions fall into this category. This has the advantages of low administration overhead and great flexibility in the regions and among the core business as to their investment strategy.
Optional IT client services, such as a local wireless LAN, unified messaging and Mobile Information services, are categorized as “Pull” budget decisions. Business leaders make these IT investment decisions based on their individual business priorities and local cost structures. These projects are installed, secured and administrated by central IT, but funded from local budgets.
Finally, for some of the greatest IT cost drivers, a “per-unit” cost basis is used. For example, line-of-business (LOB) applications that drive infrastructure costs in the data center for servers, backup, monitoring, and so on are charged a per unit cost to their internal budget. For example backup services are charged per gigabyte (GB) per month, and data center floor space costs are allocated on a “rack unit” basis. This best practice helps control central IT infrastructure costs and encourages LOB developers to make good decisions regarding shared services, data retention policies, server consolidation and network bandwidth consumption in their design.
The Push budget for FY02 was flat year-over-year in dollars, while the company revenue and headcount grew around 10 percent.
Sales and Support IT (SSIT)
Operations IT (OpsIT)
Administration IT (AdminIT)
Business Group IT (BGIT)
Technology Integration and Planning (TIP)
Messaging and Collaboration Services (MACS)
End User Services (EUS)
Applications
60%
App Development (29%)
App Support (31%)
Infrastructure
40%
Network (14%)
Data Center (7%)
Employee Services (5%)
Voice (5%)
Helpdesk (5%)
Security (3%)
30%
New Capability
70%
Sustaining & Running Existing
Capability
45%
55%
Existing Capability
Increases value
Decreases maintenance delivery
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. IT Budget Process 预算流程 Move the Budget to the Decision Owner 决策者
Infrastructure = CIO
Applications = Business VP’s
Push and Pull Process 资金来源
Push core infrastructure costs
Pull menu of additional Services
Global IT Infrastructure Cost Pool 全球基础架构花费
P&L user allocation of IT cost 按人数分配
Server charge back model 按服务器分配

7. Federated IT Model 联邦式IT模型
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Federated IT Model 联邦式IT模型
Corporate groups
Sales and Marketing
Business Segments
Solid to CIO
Dotted to CIO
Finance, HR,
LCA
Operations IT
Services
Sales and Marketing
MBS
Server & Tools
H&E
OEM
MSN
Admin IT
OPS IT
XIT
Services IT
Sales IT
MBS IT
Server &
Tools IT
H&E IT
OEM IT
MSN IT
Enterprise Apps
Planning, Architecture, and Governance
IT Infrastructure & Client Services
Information Security & Privacy
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

8. The CIO Mindset 思考方向 Balance 平衡 between: Strategic 战略性
Risk (R) 风险
Demand (D) 需求
Value (V) 价值
Strategic 战略性
High Potential 高潜能
Information Worker (D+R)
BI; EPE; Mobility (D+V)
IP Telephony (V)
Latest technology (D+V+R)
LCS (V)
Model Enterprise+ (D+R+V)
Integrated Innovation (V)
Core 核心
Support 支持
“First and Best” (V)
Trustworthy Environment (R)
Model Enterprise (D+V+R)
Operational Excellence (D)
Helpdesk Support (D)
Network (D)
DC Operations (D)

9. Microsoft IT Strategy 战略
2017年4月6日11时35分
IT Objectives 目标
Strategy Pillars 战略支柱
Be Microsoft’s First and Best Customer
Run World Class IT
Protect Microsoft Digital Assets
Drive productivity for our customers, clients and partners
Empower 激发生产力 – Help our customers, clients and partners drive productivity with great services, guidance and solutions
Simplify 简化技术环境 – Simplify our technology environment and focus investments in core objectives
Protect 安全保护 –
No hacks or impacting attacks and total compliance
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

10. IT Health Scorecard 健康记分卡
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IT Health Scorecard 健康记分卡
Application and service availability 应用和服务可用度
Incident response 事件响应
Data protection 数据保护
Product adoption 产品采用
User satisfaction 用户满意度
Internal controls 内部控制
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

11. MOF Microsoft Operations Frameworks 运营框架 操作 Operating 支持 Supporting 改变
2017年4月6日11时35分
Microsoft Operations Frameworks 运营框架
操作 Operating
服务的监督 & 控制 Service
安全的管理 Security
网络的管理 Network
系统的管理 Systems
工作表 Job Scheduling
存储管理 Storage
输出管理 Print/output
目录管理 Directory service
Service Level Management
Capacity Mgmt
Availability Mgmt
Financial Mgmt
Change Mgmt
Configuration Mgmt
Release Mgmt
支持 Supporting
Service Desk
事件管理 Incident
问题管理Problem
MOF 改变
改变的管理 Change
设置的管理 Configuration
发布的管理 Release
优化 Optimizing
容量管理 Capacity
可靠性管理 Availability
财务管理 Financial
工作量管理 Work Force
服务可持续性管理 Continuity
服务级别管理SLA
Service Monitoring and Control
System Admin
Security Admin
Network Admin
Incident Mgmt Problem Mgmt
Service Desk
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

12. Security Strategy 安全战略
2017年4月6日11时35分
Security Strategy 安全战略
Mitigate risk to the infrastructure through implementation of four key strategies
减少风险
1. Secure the Network Perimeter
网络区域
Secure Wireless
Smart Cards for RAS
Secure Remote User
Next Generation AV
Messaging Firewall
Secure the Network Interior 网络内部
Eliminate Weak Passwords
Acct Segregation
Patch Management
NT4 Domain Migration
IPsec Segmentation
Smart Cards for Admin Access
3. Secure Key Assets 重要资产
Secure Source Code Assets
Lab Security Audit
Enhance Monitoring and Auditing
监控与审计
Secure Environmental Remediation
Automate Vulnerability Scans
Database
Forced Patching
Automatic Port Shutdown
Helpdesk Process
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

13. IT Governance 管理 Reasons for IT Governance原因 IT Responsibilities 责任
Security & Privacy 安全和隐私
Maximize IT investment 投资效益
IT and business alignment 统一目标
IT Responsibilities 责任
Infrastructure 基础架构
Applications 应用
Policies vs. Guidelines 政策与指导方针
Data 数据
Client (User) Awareness 客户了解度
Exec support + Pick the battles + Incremental progress
领导支持 + 技巧应战 + 循序渐进

14. Model Enterprise 模范企业 Drivers 驱动因素 Enablers 激发因素 Outputs 结果
“Model a continuously optimized Enterprise Infrastructure utilizing Microsoft products & operations principles”
利用微软产品和运营原则来构建一个持续优化的企业基础架构
Drivers 驱动因素
Value + Cost + Risk 价值 + 成本 + 风险
Enablers 激发因素
Technology + Governance 技术 + 管理
Outputs 结果
Infrastructure Consolidation 基础结构整合
Move to Internet
Reduction in “Sustainer” $ IT Spend 降低维护成本
More Secure; Faster to react 安全快速
Efficient and Effective 立竿见影

15. Model Enterprise++ 模范企业++
Application Servers / Governance 应用服务器/治理
Network + Telephony 网络 + 电话系统
Lab Consolidation 实验室整合
Data Center/Server/Storage Consolidation 整合
64 Bit Computing 64位计算
Client Usage & Behaviour – “Value Realization” 客户使用行为 – “价值实现”
Windows Vista

16. Key Enablers Windows Server 2003 Exchange Server 2003
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Key Enablers
Windows Server 2003
Greater Scalability 可扩展性
Greater Availability 可使用性
Reduced Administration 管理
Exchange Server 2003
Scalability可扩展性
Compression 压缩
Cache Mode 缓存技术
Office System 2003
MOM2005
SMS2003
Products and Technology
Windows Server 2003
Exchange Server 2003
Office System
Active Directory was common thread to pull it together
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

17. Additional Enablers Economic realities 经济现状
2017年4月6日11时35分
Additional Enablers
Economic realities 经济现状
IT Governance / Risk 管理 / 风险
Hardware advancements 先进的硬件
Telecom advancements 先进的电信
Decreased communication costs 通讯费用降低
CIO influence at the CxO table 影响力
Catalysts and Background
This section discusses key catalysts that enabled the consolidation work, as well as a background on the definitions for a discussion on server consolidation. Multiple factors enabled the consolidation work. The factors range from the reduction of Exchange Server 2003 infrastructure to improvements in Outlook 2003 client functionality and Windows 2003 Server clustering improvements. Also, hardware improvements, decreased communication costs, increased backbone bandwidth availability, and new connectivity options contributed.
Key Catalysts
Hardware Improvements—The Microsoft IT Data Center and Server Consolidation Strategy is based on several industry trends. The industry standards for server performance are becoming the same as mainframe class servers. Some examples of performance features include physical and logical partitioning. Virtual machines provide a software feature that mimics the performance of a hardware device. Hot swap techniques allow replacing a hard drive, a CD-ROM drive, a power supply, or other device with a similar device while the computer system that is using the device is in operation. Also, 64-bit servers are replacing 32-bit servers. Dense, low-cost blade servers and rack-mounted servers are centrally managed with integrated communications functionality. Storage has been consolidated and managed with system area networks and file servers.
Decreased Communication Costs—Overall, communication costs have decreased because of improvements to equipment and software. These improvements enabled cost-effective geographical consolidations. Management and operations tools have reduced labor costs and made operations easier to accomplish remotely.
Backbone Bandwidth—Worldwide, WAN backbone bandwidth has both increased in availability and decreased in costs. For example, substantial savings in negotiated rates, of up to 40 percent, have been secured for Microsoft’s North American network. Additionally, some savings in backbone bandwidth have been generated by moving offices to the Internet Connected Office model. This will continue to drive savings.
New Connectivity Options—Broadband connectivity options such as DSL and cable modems are options that are relatively new to the enterprise IT environment. These options are used in ICO implementations and save significantly over the cost of leased carriers.
Product Improvements—Windows Server 2003, Exchange Server 2003, and Office 2003 improvements contributed significantly to consolidation efforts.
Windows Server 2003, Enterprise Edition provides clustering support that is essential for critical e-commerce and LOB applications, and includes a number of improved and new features related to storage and file system scalability, performance, and reliability.
Exchange Server 2003 increased its mailbox server capacity and hosts many more users on a single mailbox server. The Exchange Server 2003 backup strategy now uses Volume Shadow Copy service, which means that the number of users does not have to be limited in order to meet Service Level Agreements (SLAs) of performance for backup and restore functions.
Microsoft Office Professional Edition 2003 supports cached mode, which enables users to be productive regardless of the quality of their network connections. In addition, Office 2003 is designed to integrate intranet technologies.
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

18. Consolidation Outcome整合成绩
2017年4月6日11时35分
Consolidation Outcome整合成绩
Infrastructure server consolidation 基础架构服务器
51% reduction in Exchange servers
Reduced from 74 to 6 sites with Exchange servers
30% reduction in global infrastructure servers
Domain Controllers È 32%
WINS È 53% DNS È 31% DHCP È 31% VPN È 14%
Radius È 39% File È 96% Print È 75%
Data center consolidation 数据中心
Eliminated 12 data centers
Remote management
Windows Terminal Services
Event monitoring and dispatch – MOM2005
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

19. Consolidation Outcome整合成绩
2017年4月6日11时35分
Consolidation Outcome整合成绩
Fiscal Year 2004 cost savings 成本节省
Server Consolidation: $5M USD
Data Center Consolidation: $4.5M USD
Internet Connected Offices: $2M USD
Target $100M USD savings over 3 years
Service Levels 服务级别提升
Messaging availability = 99.99%
Proactive IT Service Requests = 87%
User domain controller availability = 100%
200:1 server to site services person ratio
Security 安全加强
Critical security patches deployed in 72 hours
Clear and enforced security standards and policies
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

20. In Closing… Focus on the basics and get them right! 打好基本功
2017年4月6日11时35分
In Closing…
Focus on the basics and get them right! 打好基本功
What is Your CIO Mindset?
Demand vs. Risk vs. Value
Put the budget in the hands of the decision maker
Reduce “Sustainer spend” : Invest in “Builder” Activities
IT Governance
Understand what’s your enablers.
Be your own Model Enterprise! 建立自己的企业规范
Infrastructure Consolidation!
Be model from the start (on a Windows 2003 standard platform)
What is your ME++?
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

21. 2017年4月6日11时35分
For More Information
Additional content on Microsoft IT deployments and best practices can be found on
Microsoft TechNet
Microsoft Case Study Resources
Increase IT Efficiency: Maintain Fewer Servers
IT Showcase
For More Information
Additional content on Microsoft IT deployments and best practices can be found on
TechNet:
Case Study Resources:
IT Showcase:
About Microsoft IT Showcase
Microsoft IT Showcase is a collection of key business applications, deployment strategies, early adopter experiences, best practices and leading-edge initiatives direct from the Microsoft IT organization.
IT Showcase features case studies, white papers, presentations and multimedia presentations that illustrate internal business applications, product deployment experiences and other key IT initiatives being implemented within Microsoft.
Microsoft IT's Experience
Early adopter: Microsoft IT is often the first to implement new Microsoft products in a production environment - and to develop line-of-business applications based on Microsoft technologies. Knowing what challenges we've faced and how we dealt with them can help you as you plan and execute similar projects.
Large-scale deployments: Microsoft IT oversees worldwide deployments, both of Microsoft’s products and those of other vendors. The issues we have to deal with and the lessons we learn along the way can help you as you gear up for your own large rollouts.
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

22. Questions? Thank You 2017年4月6日11时35分
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.