1. Brannan MathersonProduct Marketing Manager Symon PerrimanSenior Technical Evangelist

5. Process Integration Orchestrator Automation

7. Microsoft Virtual Academy SLA Insights and Analysis 06 | IT Service Management

8. What does an IT decision maker need? Dashboards on-demand: usage and performance – your workloads – infrastructure costs – trends and forecasting based on projects SharePoint Dashboard  Price sheets  Spending trends  Private cloud costs  Costs per user SharePoint Dashboard  Price sheets  Spending trends  Private cloud costs  Costs per user Excel dashboard report  Price sheets most used  Trends of reserved cloud resources  Usage per cost center  Usage per resources Excel dashboard report  Price sheets most used  Trends of reserved cloud resources  Usage per cost center  Usage per resources

10. Apply price sheet $ Analyze data Generate reports

11. 11 CMDB Service Manager SS Portal App Controller SM Portal Orchestrator =

12. 12 CMDB Service Manager SS Portal App Controller SM Portal Orchestrator Operations Manager Identify clouds with free resources, and use standardized workflows and rules for service management

13. Microsoft Virtual Academy Standardized Service Delivery 06 | IT Service Management

15. Request offerings Service offering Templates The service catalog Step 1: Create Service Offering Step 4: Create Request Offering Step 2: Create service request template Step 5: Publish Request Offering Step 3: Publish Service Offering Step 6: Add Request Offerings to Service Offerings

17. Microsoft Virtual Academy Manage Multiple Processes 06 | IT Service Management

18. Release management Change management Self-service Reporting and insights Problem management The service management workflow, managed by the CMDB in Service Manager that controls a process schema that also compliments ITIL methodologies CMDB Service Manager

19. Benefits and value Business policy Standardizing how IT processes can be applied and built on a robust CMDB which drives integration, automation and self-service

21. A tool update changed a critical process The data center and environment are fraught with change The addition, modification or removal of anything that could have an effect on IT services A new compliance requirement impacts my business Results of change management Enhanced business perception of IT through improved quality of service Minimize errors and reduce risk Increased visibility and communication of changes to both business and service support staff Reduced disruption time for users

26. -

29. Microsoft Virtual Academy OLA Insights and Analysis 06 | IT Service Management

30. How to customize and share internal reporting Reporting for the IT Admin – Inward Focus Trending reports on issues, requests, changes, and resources used within IT Operational reports on IT infrastructure resources Informed planning & decisions on infrastructure capacity OM reports help you make logical decisions about infrastructure capacity and planning Host forecasting and Host utilization SM reporting helps you to understand what changes need to be made in systems and processes Systemic problems Resources requested most

32. ©2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office, Azure, System Center, Dynamics and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.