2 Cultural Competence and Awareness Training Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute
3 AGENDA Group Introductions Review Objectives for Training Define DiversityHeritage vs. Ethnicity vs. RaceDiscuss Culture and the Stages of Cultural AwarenessSocial Identities and Privilege IndicatorsDefine Cultural CompetenceLatino Cultural ValuesCultural HumilityCase Studies and Wrap-up
4 INTRODUCTIONSTake 10 minutes to create a design (drawing, sketch or words that represent you)NameOrganization you work withDescribe your design…
5 OBJECTIVES By the end of the training: Participants will be able to explain the difference between diversity, cultural awareness and cultural competence.Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level.Participants will be able to identify four Latino Cultural Values.As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.
6 DIVERSITYDiversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which they belong.
7 ACTIVITYI will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.
9 Heritage vs. Ethnicity vs. Race Ancestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve.An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits.The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.
10 What is Culture ? Learned Cumulative Normative Culture affects how we view the world, others, family, relationships...
11 Cultural Awareness“A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.”~ Stephanie Quappe and Giovanna Cantatore
12 Stages of Cultural Awareness ProficiencyUnconsciously AwareCompetence Consciously AwareSensitivityConsciously UnawareBlindnessUnconsciously Unaware
14 Questions to Discuss in Your Small Groups What did you see taking place in the video?What did you learn from the video?Think how you might be able to apply what you learned from the video at your work or personal life.
15 Some Cultural Blocks to Cross-Cultural Relationships StereotypingBlindnessEthnocentrismPrejudiceOppressionDiscriminationImpositionLack ofExperienceFear
21 Stages of Cultural Awareness ProficiencyUnconsciously AwareCompetence Consciously AwareSensitivityConsciously UnawareBlindnessUnconsciously Unaware
22 Cultural CompetenceCultural competence refers to an ability to interact effectively with people of different cultural backgrounds.Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures.
23 Have capacity for cultural self-assessment To become more culturally competent a system or health provider needs to:Value diversityHave capacity for cultural self-assessmentBe conscious of the dynamics that occur when cultures interactHave knowledge of different cultural practices and worldviews
24 Some Latino Cultural Values Familismo (Family)Gender RolesMarianismoMachismoRespeto (Respect)Fatalismo (Fate)
25 To become more culturally competent a system or health provider needs to: Value diversityHave capacity for cultural self-assessmentBe conscious of the dynamics that occur when cultures interactHave knowledge of different cultural practices and worldviewsInstitutionalize cultural knowledgeDevelop Cross-cultural skillsAdapt service delivery so that it reflects an understanding of the diversity between and within cultures25
27 "Culture does not change because we desire to change it "Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.”— Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)
28 Cultural HumilityIt’s a life long process that individuals consciously enter into with clients, colleagues, friends and themselves.
30 Consider the following questions: To what extent do I understand what the client is going through?What would be the priorities to work with him/her?Have you worked with individuals in similar situations? How did you respond?What steps can be taken to address the concerns and needs of all parties involved?What are some of the personal or professional challenges you might face in helping this individual?