2. Cultural Competence and Awareness Training
Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute

3. AGENDA Group Introductions Review Objectives for Training
Define Diversity
Heritage vs. Ethnicity vs. Race
Discuss Culture and the Stages of Cultural Awareness
Social Identities and Privilege Indicators
Define Cultural Competence
Latino Cultural Values
Cultural Humility
Case Studies and Wrap-up

4. INTRODUCTIONS
Take 10 minutes to create a design (drawing, sketch or words that represent you)
Name
Organization you work with
Describe your design…

5. OBJECTIVES By the end of the training:
Participants will be able to explain the difference between diversity, cultural awareness and cultural competence.
Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level.
Participants will be able to identify four Latino Cultural Values.
As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.

6. DIVERSITY
Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which they belong.

7. ACTIVITY
I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.

8. Dimensions of Diversity

9. Heritage vs. Ethnicity vs. Race
Ancestry/Heritage is the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve.
An ethnic group or ethnicity is a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits.
The term race refers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.

10. What is Culture ? Learned Cumulative Normative
Culture affects how we view the world, others, family, relationships...

11. Cultural Awareness
“A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.”
~ Stephanie Quappe and Giovanna Cantatore

12. Stages of Cultural Awareness
Proficiency
Unconsciously Aware
Competence Consciously Aware
Sensitivity
Consciously Unaware
Blindness
Unconsciously Unaware

13. VIDEO “Valuing Diversity”

14. Questions to Discuss in Your Small Groups
What did you see taking place in the video?
What did you learn from the video?
Think how you might be able to apply what you learned from the video at your work or personal life.

15. Some Cultural Blocks to Cross-Cultural Relationships
Stereotyping
Blindness
Ethnocentrism
Prejudice
Oppression
Discrimination
Imposition
Lack of
Experience
Fear

16. Social Identities and Privilege Indicators
ABILITY
RELIGION
ETHNICITY
GENDER
RACE
AGE
ECONOMICS
SEXUALITY
© Cathy L. Royal Ph.D.

17. Kaleidoscope of Identities
YOU
AGE
CLASS
GENDER
RELIGION
NATIONALITY
SEXUALITY
RACE
ABILITY
© Cathy L. Royal Ph.D.

18. Kaleidoscope of Identities
YOU
AGE
CLASS
GENDER
RELIGION
NATIONALITY
SEXUALITY
RACE
ABILITY
WOMAN
ABLE
© Cathy L. Royal Ph.D.

19. Kaleidoscope of Identities
YOU
AGE
CLASS
GENDER
RELIGION
NATIONALITY
SEXUALITY
RACE
ABILITY
WOMAN
MAN
ABLE
ABLE
© Cathy L. Royal Ph.D.

20. Kaleidoscope of Identities
YOU
AGE
CLASS
GENDER
RELIGION
NATIONALITY
SEXUALITY
RACE
ABILITY
WHITE
25-40 y.o.
HETERO-SEXUAL
CHRISTIAN
WOMAN
MAN -
U.S.A.
ABLE
UPPER-MIDDLE
ABLE +
© Cathy L. Royal Ph.D.

21. Stages of Cultural Awareness
Proficiency
Unconsciously Aware
Competence Consciously Aware
Sensitivity
Consciously Unaware
Blindness
Unconsciously Unaware

22. Cultural Competence
Cultural competence refers to an ability to interact effectively with people of different cultural backgrounds.
Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures.

23. Have capacity for cultural self-assessment
To become more culturally competent a system or health provider needs to:
Value diversity
Have capacity for cultural self-assessment
Be conscious of the dynamics that occur when cultures interact
Have knowledge of different cultural practices and worldviews

24. Some Latino Cultural Values
Familismo (Family)
Gender Roles
Marianismo
Machismo
Respeto (Respect)
Fatalismo (Fate)

25. To become more culturally competent a system or health provider needs to:
Value diversity
Have capacity for cultural self-assessment
Be conscious of the dynamics that occur when cultures interact
Have knowledge of different cultural practices and worldviews
Institutionalize cultural knowledge
Develop Cross-cultural skills
Adapt service delivery so that it reflects an understanding of the diversity between and within cultures 25

26. Systemic view
System
Organization
Health Provider
Individual

27. "Culture does not change because we desire to change it
"Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.”
— Frances Hesselbein The Key to Cultural Transformation, Leader to Leader (Spring 1999)

28. Cultural Humility
It’s a life long process that individuals consciously enter into with clients, colleagues, friends and themselves.

29. Case Studies

30. Consider the following questions:
To what extent do I understand what the client is going through?
What would be the priorities to work with him/her?
Have you worked with individuals in similar situations? How did you respond?
What steps can be taken to address the concerns and needs of all parties involved?
What are some of the personal or professional challenges you might face in helping this individual?

31. CONTACT INFORMATION
Alexia Eslan
(303)
Arman Lorz
(303)