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Network Management Chapter 1 ICT Operations and Management

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1 Network Management Chapter 1 ICT Operations and Management
POSTEC Lecture  Network Management Chapter 1 ICT Operations and Management March 4,7,11 &13 , 2008 Masayoshi Ejiri Japan

2 Agenda ICT Operations and Management - Service Industries
- ICT Services and Networks— - Target of the Management 2, Architecture ,Function ,Information Model and Business Process - ITU-T TMN( Telecommunications Management Network) - TeleManagement Forum Telecommunications Operations Map ( TOM) - Multi domain management and System Integration - Standardization 3. OSS( Operations Support System ) Development - Software Architecture ,Key Technologies and Product Evaluation— 4. SLA( Service Level Agreement) and QoS( Quality of Service) - SLA Definition , reference point and policy based negotiation 5, IP/eBusiness Management - Paradigm shift , Architecture beyond TMN and enhanced TOM 6. NGN( Next Generation Networks) Management - NGN Networks and Services , New Paradigm of ICT Business and Management

3 Service Industries Introduction Business and Operations
SP( Service Provider)’s mission

4 Product Life Cycle Plan Do R&D PDCA Action Check ??? Products
Plant Engineering Bureau 施設局 Planning Bureau 計画局 Plan Do Products Construction Bureau 建設局 R&D PDCA Labs. 研究所 Engineering Bureau 技術局 Action Check ??? Maintenance and Operations 保全局

5 Management System Development
Business (What) Technology (How) ・ Business Process ・ Functional Architecture ・ Information Model ・ Software Architecture ・ Platform ・ COTS/PnP Strategy/ Policy Customers Demand Interoperability Profit COTS:Commercial Of The Shelf PnP: Plug and Play Target (Why)

6 New Paradigms of ICT Industry
Business Convergence Open Market Inter Networking Virtual Service Provider Technology Convergence Deregulation Customers’ Demand

7 Paradigm Shift iBusiness? eBusiness? tBusiness? i: internet
Multi, Heterogeneous Network/ Services on IP Open Market Multi SP Customer combined Service Compromised SLA Ubiquitous Network/ Services on Nomadic Personal Market Virtual SP Customer defined Service Satisfied SLA Simple Network/Services on POTS Regulated Market Dominant Carrier SP defined Service menu. Best Effort SLA i: internet e: enjoyable t: telephone

8 Business Model of Service Industry
Customer Service Resource Supply Customer Requirement Customer Care Service Resource Management Service Operations Resource Operations Resource Supply Resource Supply Operations Support Partner Business Model of Service Industry

9 ICT and Operations Customer Operations NE/NW Top Down SLA
Service Management OSS TMN Network Management Bottom Up NE/NW

10 Restaurant and Operations
Top Down Customer Food on Dish Operations Customer Care Utensil Recipe Cook and Decorate Bottom Up Ingredient





15 TMN Management Services Rec.M3200
List of Management Services 1) Customer Administration; 2) Network Provisioning Management; 3) Work Force Management; 4) Tariff, Charging and Accounting Administration; 5) Quality of Service and Network Performance Administration; 6) Traffic Measurement and Analysis Administration; 7) Traffic Management; 8) Routing and Digit Analysis Administration; 9) Maintenance Management; 10) Security Administration;

16 ICT Services and Networks
Service Delivery Chain Value Chain and Solution Network Services Network Architecture

17 Services ? Lessons learnt from other Senior Service Industries
Customer Centric Multi and Virtual Service Provider Business Expansion Context and Contents aware services

18 Customer-Oriented Business
Customers IT/Computer Business Telecom Business Application Customer Care Business Trend Middleware Service Management Operating System Network Management NE/NW Hardware

19 ICT Service Delivery Chain
Contents Virtual Service Provider End Users ASPs CSPs LAN Corporate SPs WAN Telecom Agents ISPs アクセス•キャリア Access Carriers VAN VAN SPs Local SPs 長距離キャリア Long Line SPs 国際キャリア International SPs Vendors

20 Service Delivery Chain (Tour Business)
End Users Package Tour WAN LAN WAN LAN Travel Agents Local Travel Agents Car Rentals VAN VAN Hotel Chain 地域キャリア 地域キャリア Bus Companies 長距離キャリア 長距離キャリア 国際キャリア Air Lines 国際キャリア Railways

21 Simplified Value Chain
Customer SP1 SP2 Provider Provider Internal Provider Supplier Customer Customer Customer End Users End-to-End Service Management 17

22 Tourism Value Chain i 長距離キャリア Travel Agent 長距離キャリア Tour Guide LAN WAN
Tourist i Tourist Bureau 長距離キャリア Travel Agent 長距離キャリア Tour Guide LAN Guide Book WAN Souvenir Shop Virtual Tour Provider 長距離キャリア Attraction LAN Museum Park アクセス•キャリア Tour Bus アクセス•キャリア Restaurant VAN Taxi アクセス•キャリア Air Plain 長距離キャリア Railways 国際キャリア Hotel Vendors

23 i/e Business Value Chain
End Users ASPs CSPs Virtual e-Service Provider 長距離キャリア CDC (Contents Delivery Center) 長距離キャリア CMC (Contents management Center) LAN Portal WAN Agents Virtual i-Service Provider 長距離キャリア ISPs LAN Corporate SPs アクセス•キャリア Local Carriers アクセス•キャリア Access SPs VAN VAN SPs アクセス•キャリア Dark Fiber SPs 長距離キャリア Long Line SPs 国際キャリア International SPs Vendors

24 Lessons Learnt from Logistic Industry
Basic Service : ex. Collection of goods from location A and deliver to location B - Transport services Associated services : Convenience Store acts as a mediator for collection. Deliveries be arranged in agreed time and traceable. - Operations Services Value added Services : Perishable goods ( fish, fruit) be transported using a cold storage , delicate good be transported using hanging - Contents Aware Delivery Services

25 Simple Service Solution YAMAHA Music Customer Private Shop School
Concert 運送屋 Logistic Publishing YH Music School Marketing Instrument Product Proqurement

26 Photograph (ex. Fuji Film) Customer Convenience Store Gift Shop Camera
Photo Contest Convenience Store Gift Shop Camera Shop Photo Club, Salon, Magazine Marketing DPE Product Camera Product Film Product Procurement

27 ICT Service Provider Customer Service Provider Call Center Marketing
Contents Procurement Out Sourcing Service Management Network Management Network Provisioning NW Procurement NE Procurement NE: Network Element NW: Network

28 Network Services PSTN ( Public Switched Telephone Network) :
Local Call Toll( Intercity ) Call International Call Leased Line ,VPN   DDX,FAX,FR   IN( Intelligent Network) by NSP  IP : VoIP, VPN, IPTV Guaranteed ? Best Efforts ?

29 History to IP Network History
1835 : Mores code Telegram ->Digital Communication 1876 : Grahan Bell Telephone ->Analog Communication 1969 : Internet UCLA -> Digital Communication 1969 : Unix Bell Labs. ->Computer Communication ( UUCP::Unix to Unix CoPy) 1983 : ARPA Internet 1993 : WWW Vinton G.Cerf ( TCP/IP developer ) in 1999 speech Everything on IP IP on Everything Inter-planetary Internet

30 TMN Management Areas Rec. M3200
List of Telecommunications Managed Areas 1) Switched Telephone Network; 2) Mobile Communications Network; 3) Switched Data Network; 4) Intelligent Network; 5) Common Channel Signalling System No. 7 Network; 6) N-ISDN; 7) B-ISDN; 8) Dedicated and Reconfigurable Circuits Network; 9) TMN; 10) IMT‑2000 (formerly FPLMTS); 11) Access and Terminal Equipment Network; 12) Transport Network; 13) Infrastructure.

31 Network Architecture (1)
Network Configuration  by Node (Switch, Router, Server ,Terminal …) and Trail( Link. Path, Circuit…) RAS: Reliability, Availability , Survivability ??

32 Network Architecture (2)
PSTN NSSP (Network Service Support Point) NSP (Network Service Control Point) Toll Switch Local Switch Subscriber/CPE( Customer Premises)

33 Network Architecture (3)
Core MAN WAN LAN CPE Access CPE Terminal

34 REC. Y.1541 – UNI-to-UNI reference path for network QoS objectives
DST: Destination Host SRC : Source Host

35 REC. Y.1541 – Role of IP nodes in a network section

36 Y.1541 – Hypothetical reference path for QoS class 0

37 Access Networks PSTN/ISDN ADSL/VDSL CATV( Coaxial Cable)
HFC ( Hybrid Fiber and Coaxial) FTTx ( x: Home, Building, Core) PHS/Cellular FWA ( Fixed Wirell Access) W-LAN ( Hot Spot) Satellite

38 REC. J.190 – MediaHomeNet context with home networking and access network

39 Ubiquitous Network Personal?? Area NW Core NW Personal Area Network
Broad Band NW PSTN/ ISDN Enterprise NW Cellular NW Area NW Access NW Core NW ITS WiFi/WiMAX NW Home Networking Sensor NW Ad Hoc NW PSTN: Public Switched Telephone Network ITS : Intelligent Transport System

40 Target of the Management
Operations Scope and Mission of Operations Solution Target

41 Challenge of R&D Customer Business Process Self Operations
Contents Aware Mgt. eBusiness Visible Mgt. SLA IP NW/Service Service Architecture Integrated Resource Management PSTN/POTS Management Concept & TMN PSTN :Public Switched Telephone Network POTS : Plane Old Telephone Service

42 ICT and Operations Customer Operations NE/NW Top Down SLA
Service Management OSS TMN Network Management Bottom Up NE/NW

43 Operations Activities Network element / Network
Trend Customer OSF Service front OSF Interface Backyard OSF : Operations System OSF Function Network element / Network

44 Operations and OSS Operations Facts and Data Action OSS Database
Application OSS (Operations Support System)

45 Fact and Data Fact : What you See, Touch and Feel by yourself. You should decide what is Fact. Data : Attribute of Fact Good by Assumption with no evidence and Second hand quote Face the Fact and Act on the Fact

46 Scope of Operations Managing Plane Enterprise Manager Service Plane
Customer Service Planner Operations Service Communications Service OSS Network Planner Operator Service NE Operator Business Management Service Operations

47 Mission of ICT Management -Solution Provider-
WHY ? For Whom. For What target Service Strategy   Customers’ Profit=SPs’ Profit WHAT? Managed Object    BPE+ResourceCommon Process,Information and Data Model,     (BPE : Business Process Engineering) How ? By whom, by what  Human +Mechanism ( Organization )+Process +OSS    Quick and Accurate action basded on Facts and Data ( OSS : Operations Support System)

48 Solution ? -Beyond Customer Expectation-
Resolute Problems Happened:Business Operations Resolute problems in Advance :Business Improvement Resolute problems Propounded:Business Reformation Resolute through BPR : Business Evolution  Solution = Cooperative Business Process among multi players 

49 Management System(OSS)
Solution Customer Operations Solution Business Process Human Activity Management System(OSS) Resource OSS: Operations Support System

50 Management Gaps Lack of automated and proactive end-to-end service assurance Leads to poor customer service, resulting in high customer churn Little return on effort invested in definition of specifications in terms of standard product Inability to proactively prompt customers/trading partners of service faults/failure Lack of integrated network and service level OSS solutions Requires substantial investment by service providers in system integration instead of delivering unique service offerings Cost of ownership associated with several non-integrated EMS/NMS/OSS functions from various vendors Lack of real time notification of service affecting problems to the Customer Care system from multi-technology, multi-vendor networks Exposed to rate discounting based upon extended down-time.

51 Three Importance -Attitude and Behavior-
Rich Concept. Flexible Action. Based on Principle. Say what you think. Ask what you don’t know. Apology your mistakes.

52 Service Competition -SP centric to Customer centric-
Set Menu  Order made by negotiation Material Value  Cooking,Seasoning,Decoration Value Discrete Restaurant   Chain Restaurant ( Partner ship) SLA (Service Level Announcement)   SLA (Service Level Agreement)

53 Target of Management and OSS Cost Conscious to Profit Conscious
NE/Network Supervision &Control Centralized NW / Service Operations Create Competitive Services High Price performance Service by Dynamic Service/Price for 100% Resource Usage (24/7/365) Excellence of Customer Care by Process Integration/ Automation and Self Operations Faster, Cheaper and Better OSS ・Not Built But Buy ・Commercial off the Shelf Software ・Proof of Interoperability for Globally Acceptable Software Packages and OSS

54 Cost / Price Down Strategy
Business Process ・Process Integration ・Process Automation ・Customers Self Operation OSS Development ・In-house → Outsourcing ・Not Built But By ・COTS (Commercial off The Shelf) Software Resource Management ・Pricing Strategy ・Service Negotiation / Customization ・Dynamic Resource Management for 100% Usage

55 Cost / Price Down Strategy
Business Process Resource Customer Self Operation by Process Integration/ Automation 100% Resource Usage (24/7/365) by Dynamic Service/Price Negotiation Not Built But Buy By COTS/ PnP Products OSS

56 Trend of OSS Development
Customers Z company A company SP DCN Network OpS NE OpS DCN Network OpS DCN DCN NE OpS Ops to supervise and control NEs Centralized OpS for network management Customer oriented total OpS

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