1. I was treated well by staff: 78% True 12% Mostly True 6% Somewhat True 0% Mostly Untrue 0% Untrue External Customer Satisfaction Survey Results About 505 Responses Fall 2007 About 941 Responses

2. The help I received made a positive difference in my life External Customer Satisfaction Survey Results About 505 Responses Fall 2007 About 941 Responses 71% True 17% Mostly True 1% Mostly Untrue 3% Untrue 6% Somewhat True

3. External Customer Satisfaction Survey Results About 489 Responses Fall 2007 About 941 Responses 48% True 22% Mostly True 4% Mostly Untrue 7% Untrue 16% Somewhat True My phone calls were returned by the next workday:

4. External Customer Satisfaction Survey Results About 491 Responses Fall 2007 About 941 Responses 67%True 15% Mostly True 2% Mostly Untrue 5% Untrue 9% Somewhat True The location of the services was convenient:

5. External Customer Satisfaction Survey Results About 500 Responses Fall 2007 About 941 Responses 73% True 12% Mostly True 1% Mostly Untrue 3% Untrue 8% Somewhat True If I had other choices, I would still choose to get services from this agency:

6. External Customer Satisfaction Survey Results About 497 Responses Fall 2007 About 941 Responses 78% True 13% Mostly True 1% Mostly Untrue 2% Untrue 4% Somewhat True Overall, the agency has been helpful to me:

7. External Customer Satisfaction Survey Results About 466 Responses Fall 2007 About 941 Responses 67% True 15% Mostly True 2% Mostly Untrue 5% Untrue 8% Somewhat True I had input in the decisions that affected my family :