1. WELCOME! University Library Services

2. 3 Libraries & Online Business Computing Education (Primary) Engineering Law Media Psychology Tourism English Languages History, Politics and Religion Education ( Secondary, FE & HE ) Performing Arts Pharmacy & Health Sciences Social Sciences Sports Sciences Design Fine Art Glass & ceramics Photography Video & Digital Imaging Getting Started

3. Remember you need to... Resources Change your password via Selfcare to access all of our online resources Register your own laptop at Murray Library (Fix-It Zone), Pasteur Building or David Go ldman Building Getting Started

4. Quick access to resources Resources Library Catalogue – reserve unavailable items Library Account – renew items online Journal Search

5. Can’t find what you want? Resources If we don’t stock it request an item through our free Inter Library Loan Service

6. Library Website Library Website http://library.sunderland.ac.ukhttp://library.sunderland.ac.uk Access e-books using the Library Catalogue Access full text articles using Journal Search

7. Full Text Access to Electronic Journals Resources Journal Search makes it easy to search for and download electronic journals wherever you are.

8. Resources You can find and read e-books easily using the Library Catalogue – all you need is an internet connection. E-Books

9. Skills for Learning Library staff make screencasts & write guides to help you learn how to use library resources and make the most of them We call this type of help 'Skills for Learning'.

10. Flexible Study Spaces Resources 24/7 access Designated silent and quiet areas Social areas to meet up with friends and discuss

11. If you need help… We’re here to help you! Approachable and knowledgeable staff Subject Librarians providing subject support

12. If you need help… Live Chat Got a question? We can answer your questions in real time using Live Chat. It’s Easy Quick Answers to Your Questions Library Staff are Here to Help You

13. If you need help… We’re on Facebook Like us for regular updates to your wall. Ask us questions on our wall, vote in polls, view photographs of Sunderland, the University and more... http://www.facebook.com/UniOfSunLib

14. If you need help… Follow us on Twitter @UniOfSunLib Follow us for updates about the library, news about e-resources, tips for searching databases, recommended free websites, online tutorials and more...

15. If you need help… Email & Tel library@sunderland.ac.uk IT helpline 24/7: +44 (0)191 515 2992 Library Tel: +44 (0)191 515 3691

16. Our Promise to You “We will always consider your comments and suggestions and respond to you. We will take action and develop services where appropriate.” If you would like to comment on any of our services or make suggestions we’d like to hear from you. Find the online feedback form at: http://library.sunderland.ac.uk/our-feedback-loop/leave-feedback/