1. eGovernment by 2010: From Utopia to Realisation Lone Dybkjær MEP IST 2002

2. Realisation of eGovernment is NOT only a question of technology but one of MOTIVATING CITIZENS MOTIVATION gender issue Internet a household word like roads, water, electricity, telephone and postal system. Trust and confidence –dotEU historic opportunity –European Internet Region of Trust and Confidence Realisation issues

3. Cultural issues –Right to use own language and alphabet Dybkjær NOT Dybkjaer Legal issues –Right to use own names Lone.Dybkjær@abc.eu –Same laws across Europe –Simple Dispute Resolution Process

4. Realisation issues User issues –Citizens, consumers, SMEs must be represented –European Internet Governance User Forum CECUA Initiative –www.cecua.org Other issues –Social exclusion Digital Divide – North/South Cost barriers - Removal