2. When you are ready, click your mouse and we will begin.

3. Today’s Categories…  Receive and distribute incoming mail  Receive and dispatch outgoing mail  Organise urgent and same day deliveries  Organise and send electronic mail When you reach the end, you will receive a code. Give the code to your supervisor.

4. IncomingEmail 200 400 600 800 1000 Urgent 800 200 400 600 1000 Outgoing 200 400 600 800 1000

5. Incoming 200 Back to Board One reason we don’t write up mail in a register is: A: So we can keep track of when cheques came in B: To cover legal issues for the mail C: It uses up time for the mail staff

6. Nope That’s a Reason Try Again

7. Well Done! CORRECT BACK TO THE BOARD

8. Incoming 400 Back to Board You can find where someone sits in the company using a: A: Map of the town B: phone list or organisational chart C: a guide dog

9. INCORRECT!!! Try Again

10. Well Done! CORRECT BACK TO THE BOARD

11. Incoming 600 Back to Board If you find a letter marked Urgent A: Be sure to put it on the top of the pile for delivery B: Read it to find out why C: Throw it away

12. INCORRECT!!! Try Again

13. Well Done! CORRECT BACK TO THE BOARD

14. Incoming 800 Back to Board If you have a lot of mail to deliver: A: Grab it all B: Find a really big rubber band C: Use a cart or box to ensure no mail is lost.

15. Try again Try Again

16. Well Done! CORRECT BACK TO THE BOARD

17. Incoming 1000 If a package is damaged: Back to Board A: Just deliver it, the other person can deal with it. B: Bin it C: Record the damage and report the situation to your supervisor.

18. INCORRECT!!! Try Again

19. Well Done! CORRECT BACK TO THE BOARD

20. Outgoing 200 Back to Board If a letter is missing a stamp or post code: A: Ensure that all the information is correctly filled out B: Bin it C: Send it back to the person that stuffed up

21. INCORRECT!!! Try Again

22. Well Done! CORRECT BACK TO THE BOARD

23. Outgoing 400 Back to Board We write down the type of mail going out so: A: We have something to do B: The boss can track productivity C: The amount of postage we are paying for can be monitored and mail logged to prove we sent it.

24. INCORRECT!!! Try Again

25. Well Done! CORRECT BACK TO THE BOARD

26. Outgoing 600 Back to Board Sending the mail late would NOT mean that: A: It will start piling up and blocking the doors B: People can’t pay invoice early if they don’t get them on time C: We can hit with late fees if our payment is late

27. INCORRECT!!! Try Again

28. Well Done! CORRECT BACK TO THE BOARD

29. Outgoing 800 Back to Board To check on the correct formatting for a letter I would visit: A: http://www.austpost.com.au/BCP/0,1080,CH2092%257EMO19,00.html B: http://yahoo.com.au/music C: http://LettersRus.com.au

30. INCORRECT!!! Try Again

31. Well Done! CORRECT BACK TO THE BOARD

32. Outgoing 1000 Back to Board Outgoing mail needs to be professional because it: A: Is the first contact people see of our business B: Makes sure we spend the mail room budget C: Looks great in those little pinstripe suits

33. INCORRECT!!! Try Again

34. Well Done! CORRECT BACK TO THE BOARD

35. Urgent 200 Back to Board Delivery firms make you fill out a dispatch docket because: A: It makes them feel big and strong B: All the details needed to deliver the package correctly are there C: Delivery people can’t read and write

36. INCORRECT!!! Try Again

37. Well Done! CORRECT BACK TO THE BOARD

38. Urgent 400 Back to Board You can’t find the best delivery option by: A: Checking the yellow pages B: Asking someone next to us C: Checking the internet

39. That is True Try Again

40. Well Done! CORRECT BACK TO THE BOARD

41. Urgent 600 Back to Board When sending a package that has to be there today A: Get a friend to drop it off during lunch B: Organise a fast courier and call to confirm delivery C: Leave it to someone else to worry about

42. INCORRECT!!! Try Again

43. Well Done! CORRECT BACK TO THE BOARD

44. Urgent 800 Back to Board With delivery firms- Price is everything A: Yes, always go for the cheapest B: No: it’s better to have a reliable firm

45. INCORRECT!!! Try Again

46. Well Done! CORRECT BACK TO THE BOARD

47. Urgent 1000 Back to Board Packaging is important because: A: Some of those new boxes are really cute B: Packages need to be correctly packed to ensure they get to the other end intact C: Bubble wrap is fun to pop

48. INCORRECT!!! Try Again

49. Well Done! CORRECT BACK TO THE BOARD

50. Emails 200 Back to Board A distribution list: A: Is too hard to worry about B: Sends email as soon as you click on it C: Saves time by grouping people together so you don’t miss anyone in the group out

51. INCORRECT!!! Try Again

52. Well Done! CORRECT BACK TO THE BOARD

53. Emails 400 Back to Board You keep emails you’ve sent : A: To fill up the space B: To prove you do a lot of work C: To be able to confirm times and information sent

54. INCORRECT!!! Try Again

55. Well Done! CORRECT BACK TO THE BOARD

56. Emails 600 Back to Board What is not a step for proofing an email before sending? A: Checking it is going to the correct people B: Checking the attachment is the correct size and actually attached C: Trusting it will be OK

57. Nope That’s a Step Try Again

58. Well Done! CORRECT BACK TO THE BOARD

59. Emails 800 Back to Board If the boss asks for something to go out right away: A: Send it straight out and with a tag for confirmation if it is important B: Leave it till closing, he always says that C: Put it on your To Do list

60. INCORRECT!!! Try Again

61. Well Done! CORRECT BACK TO THE BOARD

62. Emails 1000 Back to Board Which of these CAN’T you use to find an email: A: Go through everything in your my Documents folder B: Sort the emails by date and look for the day you sent it C: Hit Find and type in something from the email

63. No that’s true Try Again

64. Well Done! CORRECT BACK TO THE BOARD

65. Thanks For Playing Good Work Your Code is Checklists