1. Managing your PC on a Day-To-Day Basis Presented by: Justin French, CCNA- Perfect Integration, Inc. My green machine!

2. Over-all look at the industry: Large Companies have IT Departments Large Companies have IT Departments Small Companies have out-sourced consulting firms Small Companies have out-sourced consulting firms What are your needs?? What are your needs??

3. What is your time worth? Raise your hand… If YOU are fixing computer problems, then YOUR work is not getting done If YOU are fixing computer problems, then YOUR work is not getting done Do you focus on your computers or your business? Do you focus on your computers or your business? Try to calculate the time you spend in solving various computer problems you encounter- it adds up Try to calculate the time you spend in solving various computer problems you encounter- it adds up

4. Some Basics for a Solid Foundation 1. Have a Solid Infrastructure (UPS or power strip, Decent System i.e. 1. Hardware, Software, Memory, Motherboard, CPU, CD/DVD, Monitor, Keyboard, Mouse, Speakers, etc. 2. Keep Electrical Cords Properly Secured with tie wraps or Zip Ties- FIRE HAZARD 3. Keep pc/ server in a cool place 4. Keep Track of All Passwords Properly (make sure they are in the right hands) 5. Re-install OS once every 2 yrs. IF needed 6. Set Up proper User accounts on your machine and USE A PASSWORD

5. Top 4 Reasons For PC Problems & Failure: 1. Not Purchasing SOLID hardware (used on eBay may not be the BEST source ) 2. Not Updating Software/ Drivers 3. Downloading a FREE PROGRAM that was suppose to HELP your system- but crashed it 4. Systems over-heating due to power failures power failures *Try not to Drop your laptop or spill coffee on it either spill coffee on it either

6. Round 1! PC Maintenance Vs. Car Maintenance VS Monthly Check-Ups Preventive & Routine Maintenance Fine Tuning for Optimal Performance *Perfect Integration recommends a PRO-Active approach to computer issues!

7. What Tasks You Or Your IT Consultant Can Do: Scan Disk Scan Disk Disk Defrag Disk Defrag Virus Updates Virus Updates Windows Critical Updates Windows Critical Updates Run Spyware & Ad ware Removal Software Run Spyware & Ad ware Removal Software Removal & Clean Up of Temporary Files Removal & Clean Up of Temporary Files Over-All Optimization of the PC Over-All Optimization of the PC RED IS BAD!

8. If you and I were to buy the same PC example: Please Help Me! I am running Slow! Save Time $ Twice as Fast More Efficient More Secure & Better Protected from Threats More Productive throughout the work day Less Problems & Glitches- GURANTEED Less DOWNTIME Less expensive HOURLY BILLING

9. Get Your Priorities Straight 1. Security- Hardware or Software based Firewall (plenty to choose from) 2. Disaster Recovery- Got BACKUPS? What are some methods? 3. Virus Software- Many to Choose From Examples? 4. MSCONFIG- Be Careful – Used to Disable Un- needed Start-Up Items 5. Industry Specific Software- QuickBooks, etc. 6. Find Reliable Support- for things over your head

10. Do You Know Your System?

11. Instead of working blind, Send the tech a screen shot of your ERROR 1. Hit the print screen button 2. Open up word 3. Go to edit- paste 4. Save the file 5. Email to support agent your haunting ERROR message

12. Justins Notable Items: A PC is a complex piece of hardware with a lot of electrical variables inside it- a lot can go wrong The complexity of components can sometimes be puzzling and time consuming to find the EXACT issue at hand Technicians dont have magic wands- we have what the customer tells us they did on the system, what we can see, and a unique troubleshooting PROCESS we follow Seek advice and ask questions before doing anything to your system you are questionable about -PDA / Blackberry How To: example:

13. Top Ten Notable I.T. HOT Items: 10) Appliance for filtering email, spam, and viruses Hardware based option or Software based- your choice Estimate $2,000 (50-users) (sonicwall good example) 10) Appliance for filtering email, spam, and viruses Hardware based option or Software based- your choice Estimate $2,000 (50-users) (sonicwall good example) 9) Disk-to-disk backup for PCs and Servers More reliable than tape, starting at $89.99 (External Hard- Drives) 9) Disk-to-disk backup for PCs and Servers More reliable than tape, starting at $89.99 (External Hard- Drives) 8) Packet inspection firewall & VPN appliance Internet Failover, Dual WAN, Content Filtering (sonicwall good example) 8) Packet inspection firewall & VPN appliance Internet Failover, Dual WAN, Content Filtering (sonicwall good example) 7) Microsoft Exchange / United Messaging The #1 Email Server platform in the world Group calendars, Group Contacts, & Tasks, SharePoint, ActiveSync, etc. 7) Microsoft Exchange / United Messaging The #1 Email Server platform in the world Group calendars, Group Contacts, & Tasks, SharePoint, ActiveSync, etc. 6) 3G Wireless - provides access from anywhere AirCards - from ATT/Sprint/Verizon 6) 3G Wireless - provides access from anywhere AirCards - from ATT/Sprint/Verizon

14. Top Ten Cont. 5) Faxing for Exchange & other Applications Faxes delivered as PDFs to Email Inbox (example GFi FAXmaker) 5) Faxing for Exchange & other Applications Faxes delivered as PDFs to Email Inbox (example GFi FAXmaker) 4) VoIP Phone System Software interface makes your phone do more than you can imagine Important callers find you wherever you are at (AllWorx, ShoreTel, TeleVantage)- Ask Atel for details 4) VoIP Phone System Software interface makes your phone do more than you can imagine Important callers find you wherever you are at (AllWorx, ShoreTel, TeleVantage)- Ask Atel for details 3) Citrix/ RDP 3) Citrix/ RDP Super fast browser-based access to all of your applications from anywhere Can replace PCs with more affordable Thin Clients 2) Server Consolidation Consolidate multiple physical servers onto one virtual server Dramatically improve recovery time Enables a move into Data Center (example: VMware) 2) Server Consolidation Consolidate multiple physical servers onto one virtual server Dramatically improve recovery time Enables a move into Data Center (example: VMware) 1) Storage / Remote Back-up 1) Storage / Remote Back-up Consolidate the "islands" of data reside on your servers Improve performance and provide unlimited disk capacity Off site replication and snap shots A key component of virtualization (VMware)

15. Perfect Integration, Inc. www.perfectintegration.com Justin French, CCNA justin@perfectintegration.com Director of Operations Thank You Q&A? **please email me for your complimentary employee computer usage policy