1. www.monash.edu.au What Ever IT takes MMC Network Services Southern Clinical School Monash Medical Centre Clayton

2. www.monash.edu.au 2 What do we do? Management and support of IT infrastructure –Computer registrations –Network printer registrations –Hardware/software support –Handheld/PDA support –Novell Network management and support –Macintosh Support –Support of Monash standard software and corporate applications –Support Matrix Computer accounts management –Creation and Extension of account Website maintenance and support General technical advice Detailed service offerings are outlined in the Service Level Agreement –http://www.med.monash.edu.au/medicine/mmc/networkservices/docs/sla200 7.pdf

3. www.monash.edu.au 3 Logistics Clayton Moorabbin Dandenong Berwick Kingston Ominco Strip Pakenham Cranbourne Endeavour Hills Springvale Box Hill

4. www.monash.edu.au 4 Network Services Team Team –http://www.med.monash.edu.au/medicine/m mc/networkservices/team.html

5. www.monash.edu.au 5 How to contact Network Services? SCS Jobdesk –http://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 orhttp://jobdesk.med.monash.edu.au/login/index.cfm?jobdesk_id=12 –http://jobdesk.med.monash.edu.au and select Southern Clinical Schoolhttp://jobdesk.med.monash.edu.au –All network connected computers have jobdesk shortcut on the desktop. Website –http://www.med.monash.edu.au/medicine/mmc/networkserviceshttp://www.med.monash.edu.au/medicine/mmc/networkservices Email –Network.Services@med.monash.edu.auNetwork.Services@med.monash.edu.au Phone –959 x44011 Fax –959 x44015 Hours of operation 24 * 7

6. www.monash.edu.au 6 Survey http://www.med.monash.edu.au/medicin e/mmc/networkservices/images/overalls ur.jpg

7. www.monash.edu.au Strategy Moving Forward Communications Strategy Matrix Workflow Management SH out of warranty PHIMR Premium Engaging / Communication Benchmarking Faculty IT review Jean Hailes

8. www.monash.edu.au 8 Example: Jobdesk Communication