1. Queensland University of Technology CRICOS No. 00213J

2. Queensland University of Technology CRICOS No. 00213J EA@QUT Presented by: Joe Dascoli Ian McDonald

3. CRICOS No. 00213J a university for the world real R The Context What is it How QUT has approached it? Some diagrams People and process at the centre Questions

4. CRICOS No. 000213J a university for the world real R EA is as much about the purpose, structure, and functioning of medium and large enterprises as it is about the systems and technologies that support those enterprises An Introduction to Enterprise Architecture, Scott A. Bernard EA - What is it?

5. The policy, governance and stewardship around information The collection of current and planned applications that support the business/ information requirements - corporate systems, integration EAI, reporting BI, workflow, eCommerce, Portal technologies, CRM tools and technologies Technology – Oracle database and tools Hosts – Sun/Compaq Communications - standards Network - Internal & External Application Infrastructure Enterprise Architecture Information Business The processes, functions and partnerships/ relationships needed to do business - business functions, management processes Teaching and learning Student life cycle Research Community service Primary data source Primary data repository Supported by agreed business processes

6. CRICOS No. 000213J a university for the world real R CobIT Framework

7. CRICOS No. 000213J a university for the world real R Conceptualizing Complexity Domain Services User Agents (Tools, Applications, Portlets, Rich Clients, etc.) Learning ServicesResearch Services Administration Services Common Services Etc… Resource Services Security Services Messaging Services Etc… Users Source JISC

8. CRICOS No. 000213J a university for the world real R Key Roles for a Future-Proof IT Organisation IT Leadership CIO/Office of the CIO Visioning Effective Governance Fusing IT/biz strategy Balancing supply/demand Team building Managing change Business Enhancement/ Solutions 3 2 Relation- ship manager 1 Project management Process coordination Quality assurance BUs Vendor Management/ Strategic Sourcing 3 2 Vendor manager 1 Contract management Performance management ESPs Technical Advancement Prototyping Centers of excellence 3 2 Technical specialist 1 Centers of Excellence Supply Side Demand Side 3 Architecture Development Policies Planning Security 2 Architect 1 Standards Technology Tracking Relationship Management Visioning Benefits Realization Planning Research & Development Innovation

9. CRICOS No. 00213J a university for the world real R

10. CRICOS No. 000213J a university for the world real R Gartner "Hype Cycle” Technology Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity

11. CRICOS No. 00213J a university for the world real R Plan – Cater for adopting technologies at different stages of maturity not in use watch plan pilot adopt use experiment play focused use enable broad use leverage conceptualise build contribute commercialise sell exit research use RESEARCH LEARN / TEACH ADMINISTRATION Chaotic Sandpit Healthy Hothouse Disciplined Engine Room  adoption      transition  maturity          lifecycle

12. CRICOS No. 000213J a university for the world real R Design the Solution – inferred from Architectural Principles Profile Principles Chaotic Sandpit Healthy Hothouse Disciplined Engine Room Stickiness freedom to choose anything; many competing options fewer "recommended" options competing for predominance one "approved" solution; focus on enhancing user-friendliness Accessibility access can be granted to anyone inside or outside of QUT at the discretion of the Responsible Officer 1 ; little assurance of the identity of users access subject to broad policies, with a reasonable degree of control over establishing and asserting the identity of the people granted access access monitored and controlled, subject to business rules; level of assurance of identity mandated in policy Adaptability informal, rapidly-evolving requirements and functionality; many technologies on trial; users free to configure, modify functionality or code requirements loosely managed; technology adoption loosely planned; configuration, customisation and development efforts are coordinated requirements formally managed; technology adoption formally managed with an investment/ portfolio management process; modifications, customisation or configuration must be supported with clear business cases Interoperability desirable but not mandatedrecommended, wherever possible mandated Security and Privacy low to non-existentas appropriatemandated by policy 1 Responsible Officer – person/role responsible for the solution or system; could be any academic, research or administration staff member, or in some cases students

13. CRICOS No. 000213J a university for the world real R Architecture components Business directions – blueprint, high level plans, IT strategy IT Governance process –Reviews opportunities –Reviews projects –Reviews contention for scarce resources –Directs effort to Blueprint/business goals and planned outcomes –PMF for project portfolio management Connecting the IT leadership community A change process Visible planning – roadmaps – for each layer Review realisation of benefits and intended outcomes

14. The policy, governance and stewardship around information = data custodians, data quality groups, the set of principles Corporate systems register, associated integration Roadmaps – component architects/ technology custodians Application Infrastructure Information Business QUT BluePrint, high level plans, IT Strategy, governance process, BSI and process reviews Teaching and learning Student life cycle Research Community service IT GovernanceIT Governance

15. CRICOS No. 000213J a university for the world real R IT Governance Vice- Chancellor PRC (Council) DVC (TILS) DirectorLibraryDirectorLibrary Director ITS Director TALSS VCAC Web Governance Group Physical & Virtual C’tee IT Advisory Committee Project Portfolio Office Federated IT Leaders IT Consultative Group

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22. CRICOS No. 000213J a university for the world real R Change process Change to aspects of current EA thinking is via –Change emerges via major IT projects and emerging technologies which may impact on various roadmaps –Regular meetings of the individual technical architects who have ownership of individual roadmaps review detail, impact and opportunity of possible change –Recommendation will go back to individual service owners regarding support or otherwise for particular options –Individual roadmap owners are then responsible for embedding agreed change in the next roadmap version An example would be the decision to deploy MS Exchange as a substantial piece of the infrastructure baseline and the introduction of its particular technology protocols. This approach to EA is probably best described as people-centric with sufficient attention to the traditional detail to enable the organisation to be agile in its approach to change. It is complimented by formal embedding of roles of system and information custodians in the mix of people responsibilities.

23. CRICOS No. 000213J a university for the world real R Governance Framework IT Vision & Strategy Enterprise Business Architecture Project Management Framework Enterprise IT Architecture Operational Implementation & Maintenance ITIL Asset Management Plan (IT) Enterprise Data Architecture Support, TILS and ITS Plans

24. CRICOS No. 000213J a university for the world real R + Architecture Governance & Management Information Resources Communication Tools Transaction Services Enterprise Data Environment Personalise/Customise Identity and Access Management Security Network Enterprise IT Architecture

25. CRICOS No. 000213J a university for the world real R Roadmap Architect: IT Roadmap Corporate Information Systems 20042005 20062007 2008 Identity & Access Management (Template 2) QUT Confidential Blueprint Objective Electronic Business Services Data Integration Personalisation/Customisation Student System Interfacing Integration Immersive Finance System HR System QUT Virtual Research Management System Facilities System 1.0 Build our research capacity in selected areas 2.0 Strengthen our reputation for quality teaching and learning and provide one of the best learning environments in Australia 3.0 Strengthen the "real world" positioning in teaching and research through better partnerships across internal and external boundaries 4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure. 5.0 Develop environments that foster and reward high- quality scholarship and that build a sense of community Web Based Ontology Collaboration Business Intelligence QUT Virtual Business Intelligence Information Delivery Using Emerging Technologies Ubiquitous Delivery of Services Joe Dascoli

26. CRICOS No. 000213J a university for the world real R Roadmap Architect: IT Roadmap Access Management 20042005 20062007 2008 Credentials Management Network Access: Wireless, Wired, Remote (Template 2) QUT Confidential Blueprint Objective Federated Authentication / Authorization Authorization Principals and Architecture Monitoring, Logging, Reporting and Auditing Rationalize / Retire / Replace older technology Password Alternatives Reduced Sign-on (was Single Sign-on) Ease of Access Anywhere and Device / Authorization Current and Compliant Security and Privacy

27. CRICOS No. 000213J a university for the world real R Roadmap Architect: IT Roadmap Security 1,2,3,4,5 20042005 20062007 2008 Network Intrusion Prevention Senior Staff Awareness Change Management Procedures Template Update Firewall Hardware QUT Confidential Barry Lynam Status: Working Hypothesis Blueprint Objective Technology – Effective Tools Security Event Mgt/Event Correlation Policy Compliance Software QUT Certificate Authority Update Staff On-line awareness training Improved Student awareness Risk Assessments People – High Awareness Operations – Policy and Procedure Risk Assessments Wireless Access point Detection Supporting the Governance Process

28. CRICOS No. 000213J a university for the world real R Roadmap Architect: IT Roadmap QUT Network 4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure 20052006 20072008 2009 QUT Confidential Peter Kurtz Status: Working Hypothesis Blueprint Objective 30% Wireless Coverage 85% Wireless Coverage 70% Wireless Coverage 45% Wireless Coverage 55% Wireless Coverage 33% Network Refresh (100M) 66% Network Refresh (100M) 100% Network Refresh (100M) Next 3 year Refresh Cycle 66% Network Refresh (1G) WAN Upgrade - Inter-Campus Fibre links Upgrade Campus Routers at GP, KG, CA, CB Central Hosts Upgrade (1G) Faculty and Divisional Building Network Link Redundancy Next 3 year refresh cycle Upgrade Campus Link Capacity (10G) Implement IP Subnet Renumbering Plan Investigate network authentication (802.1x)

29. CRICOS No. 000213J a university for the world real R Roadmap Architect: QUT Confidential 2005 IT Roadmap 2006 20072008 2009 Storage and Data Management Greg Palmer Status: Working Hypothesis Storage Refresh and Expand Link KG and GP storage facilities with Muxes Backup Hardware Refresh and Expand Link KG and GP SANs Data Replication Backup to Disk Tape Libraries into Storage Area Network Inter Campus SAN based Backup 4Gb/sec SAN10Gb/sec SAN iSCSI 4 July 2005 Review of Backup/Recovery Solution

30. Queensland University of Technology CRICOS No. 000213J Message in a Bottle Messaging Roadmap 200420052006 Status: working hypothesis Owner: Terry Smith backend Desktop Mobile Move from Steltor to Oracle Corporate Time Move from Eudora to Outlook Oracle Corporate Time v9 Investigate PDA-to- Outlook Sync Investigate and Implement Instant Messaging Outlook enabled for email and diary Implement PDA-to- Outlook Sync Investigate and Implement SMS Fax in Oracle Corporate Time Implementation Voice over IP and voicemail implementation Outlook enabled for email, diary fax, instant message, and voicemail Student to Lecturer SMS via Web Combined Electronic Communication Technology Strategic Objective

31. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Directory Services Authentication QUT Access TRS/Account Provisioning Network Enterprise IT Architecture

32. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Desktop SOE QUT Virtual Student Laboratory SOE Network Enterprise IT Architecture

33. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Teaching Resources Library Resources Knowledge Management Corporate Reporting Network Enterprise IT Architecture

34. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Student Information Work Flow Online Learning and Teaching Research Information Human Resource processing Financial Information Network Enterprise IT Architecture

35. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Email Video Conferencing Access Grid Fax Diary Telephony (fixed & mobile) Network Enterprise IT Architecture

36. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Enterprise Services Systems (Central Host) Storage Network Backup Management IT Facilities Management Disaster Recovery Network Enterprise IT Architecture

37. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Network Wireless Access Infrastructure Wired Access Infrastructure Off campus Golbal Roaming Software PABX Infrastructure Telephone Call Billing Infrastructure Core Network Infrastructure Internet Access & Accounting Infrastructure Off campus QUT Dial-in Access Infrastructure Off campus Secure Access Infrastructure Enterprise IT Architecture

38. Queensland University of Technology CRICOS No. 000213J Architecture Governance & Management Enterprise IT Architecture Communication Tools Transaction Services Enterprise Data Environment Identity and Access Management Security Information Resources Personalise/Customise Network Security Desktop Configuration Virus Management Patch Management Server Configuration Network

39. CRICOS No. 000213J a university for the world real R + Architecture Governance & Management Information Resources Communication Tools Transaction Services Enterprise Data Environment Personalise/Customise Identity and Access Management Security Network Enterprise IT Architecture

40. CRICOS No. 000213J a university for the world real R Does it work? Strengths – –Ownership by CIO –Commitment of people to individual layers of the framework –Lightweight approach and minimal bureaucracy –High level description that can be informed by emerging best practice –Accountability across organisation –No particular deep level organisational structure that can provide impediments to progress –Accommodates best-of-breed approach to IT Weaknesses – –At times has to be reactive –Requires appropriately skilled individuals to make model work effectively

41. CRICOS No. 000213J a university for the world real R CIO Comments "QUT's institutional strategy at the highest level (the QUT Blueprint) mentions as one of five objectives the need to "integrate technology into our teaching, research, business/support functions and infrastructure". The Information Technology Strategy 2007-2011 in support of this objective indicates our intention that we will be confirming an explicit enterprise architecture and processes for its use as a governance tool, and providing for its annual review and refresh."

42. CRICOS No. 000213J a university for the world real R CIO Comments Further... "this will be measured by the use of the enterprise architecture in QUT's IT governance processes. That this is a leading strategy for the next few years is unsurprising. Our information technology environment has grown more complex by the year, and the need to be explicit about our framework for development, and our conceptual design for our systems, services and technology is greater than ever“.

43. CRICOS No. 000213J a university for the world real R Questions ?