1. U N I V E R S I T Y O F A L B E R T A TECHNOLOGY GROUP SEPTEMBER INFORMATION SESSIONS

2. U N I V E R S I T Y O F A L B E R T A VISION Our vision is to deliver excellence in customer service, focused on personal productivity while providing the best available tools and technologies to ensure the success of our stakeholders.

3. U N I V E R S I T Y O F A L B E R T A Anywhere Anytime Anyplace Secure

4. U N I V E R S I T Y O F A L B E R T A CUSTOMER SERVICE I NEED HELP, WHAT DO I DO? 1.Check to see if there are any notifications about the service you are trying to access first (www.unotice.ca)www.unotice.ca 2.Try the Wiki Knowledge Base second (wiki.business.ualberta.ca)wiki.business.ualberta.ca 3.Access the helpdesk: https://helpdesk.business.ualberta.ca or 780-248-HELP (4357) https://helpdesk.business.ualberta.ca

5. U N I V E R S I T Y O F A L B E R T A CUSTOMER SERVICE TypeFirst ResponseSubsequent ResponsesClose Emergency15 minutes 1 day High Priority1 hour4 hours2 days Medium Priority7 hours 3 days Low Priority10 hours 5 days

6. U N I V E R S I T Y O F A L B E R T A CUSTOMER SERVICE Service Notifications https://helpdesk.business.ualberta.ca 780-248-HELP (4357) https://ulearn.ualberta.ca https://ulearn.ualberta.ca Coming soon: http://www.unotice.cahttp://www.unotice.ca

7. U N I V E R S I T Y O F A L B E R T A CUSTOMER SERVICE Our Wiki http://wiki.business.ualberta.ca http://wiki.business.ualberta.ca Our Web Site http://www.business.ualberta.ca/technologygroup http://www.business.ualberta.ca/technologygroup Lunch with Mike Program Go to http://www.business.ualberta.ca/technologygroup http://www.business.ualberta.ca/technologygroup Click on the Director’s Page Click on the Lunch with Mike Program link

8. U N I V E R S I T Y O F A L B E R T A REMOTE DESKTOP SUPPORT SERVICE

9. U N I V E R S I T Y O F A L B E R T A SERVICES What services are available to me? Check out the Service Catalogues: Staff Service Catalogue Undergraduate Student Service Catalogue EMBA Student Service Catalogue Student Organization Service Catalogue

10. U N I V E R S I T Y O F A L B E R T A SERVICES

11. U N I V E R S I T Y O F A L B E R T A SERVICES I HAVE A NEW SERVICE IDEA, WHAT DO I DO? Submit your idea to the Technology Group’s Service Conception Database (aka – the Imaginarium)the Imaginarium

12. U N I V E R S I T Y O F A L B E R T A SERVICE GOVERNANCE High up-front cost High sustainability cost Long-term implications for the School. Low in beneficial scope Politically charged Low up-front cost Low sustainability cost Without long-term implications for the School. High in beneficial scope Not politically charged

13. U N I V E R S I T Y O F A L B E R T A MULTIPLATFORM SUPPORT Support for Windows, Apple, Linux Support for Blackberry, iPhone and Android Support for iPAD, Playbook and Android tablets

14. U N I V E R S I T Y O F A L B E R T A COMPUTING PROGRAMS Laptop/Desktop Program for Faculty Desktop Program for Staff Research Computing

15. U N I V E R S I T Y O F A L B E R T A LAPTOP/DESKTOP PROGRAM FOR FACULTY Mac Book AirMac Book ProLenovo Tablet

16. U N I V E R S I T Y O F A L B E R T A LAPTOP/DESKTOP PROGRAM FOR FACULTY Departmental Order: 2012/13 MBEL 2013/14 FSA 2014/15 SMORG 2015/16 AOIS

17. U N I V E R S I T Y O F A L B E R T A DESKTOP PROGRAM FOR STAFF Evergreen is based on equipment age, not department. Evergreen is a 3 year cycle Each year we replace 1/3 of the staff computers.

18. U N I V E R S I T Y O F A L B E R T A CONTINUITY PLANNING Disaster Recovery Requirements PrimaryBackup

19. U N I V E R S I T Y O F A L B E R T A PERFORMANCE AND GREEN COMPUTING

20. U N I V E R S I T Y O F A L B E R T A RESEARCH COMPUTING

21. U N I V E R S I T Y O F A L B E R T A MOBILITY Mobility has changed

22. U N I V E R S I T Y O F A L B E R T A MOBILITY Mobility has changed

23. U N I V E R S I T Y O F A L B E R T A MOBILITY Tether your phone

24. U N I V E R S I T Y O F A L B E R T A ULEARN Content, Community and Mobile Devices

25. U N I V E R S I T Y O F A L B E R T A ULEARN Content

26. U N I V E R S I T Y O F A L B E R T A COMMUNITY Connecting People Together

27. U N I V E R S I T Y O F A L B E R T A MOBILITY Alberta School of Business Students and Instructors may access uLearn using their mobile devices.

28. U N I V E R S I T Y O F A L B E R T A GMAIL

29. U N I V E R S I T Y O F A L B E R T A SMART CLASSROOMS Problems 780-492-2069 (M-F) 7:30 am to 5:00 pm Evening Support 780-492-3923 (M-F) 5:00 pm to 8:00 pm Intercom Help

30. U N I V E R S I T Y O F A L B E R T A QUESTIONS