4 Organizational Behaviour a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
6 What is an Organization? .What is an Organization?A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
7 Roles and Skills in the New Workplace FlexibilityMentorInnovatorFacilitatorBrokerInternal FocusExternal FocusMonitorProducerCoordinatorDirectorControl
8 How Companies are Changing “Cool” CompaniesBelieve casual days are progressiveBelieve titles are obsoleteDon't impose on employees' personal timeAllow staff to come and go as they please Offer all employees stock optionsLet employees make decisions that affect their workOffer assistance with childcareHave minimal bureaucracy (red tape)“Old” CompaniesThink casual Fridays are pitifulCharge employees for perks and incentivesHold events on employee timeHave flex time: but only between 7:30 a.m. and 6:30 p.m.Hide financial results from their employeesEncourage employee input -- but rarely act on itEmploy rigid hierarchies (chain of command)Stop at “open door” policies
9 Exhibit 1-1 Challenges Facing the Workplace Organizational Level•ProductivityDeveloping effective employeesGlobal competitionManaging in the global villageGroup LevelWorking with othersWorkforce diversityIndividual LevelJob satisfactionEmpowermentBehaving ethically
10 Today’s Challenges in the Canadian Workplace Challenges at the Organizational LevelProductivityEffectivenessEfficiency
11 Developing Effective Employees Organizational Citizenship Behaviour (OCB)Discretionary behaviour that is not part of an employee’s formal job requirements, but that nevertheless promotes the effective functioning of the organization.
12 Putting People Firstcommitted workforce and positively affects the bottom line.“more control and say in their work.”How do you Put people first?
13 Global CompetitionIn recent years, Canadian businesses have faced tough international competition, as well as from other companies within our borders.Reduce costs, increase productivity, and improve quality.This material is found in more detail on page 19.
14 Managing and Working in a Multicultural World Managers and employees must become capable of working with people from different cultures:
15 Exhibit 1-4 The Layers of OB The OrganizationChangeOrganizational cultureDecision makingThe GroupLeadershipPower and politicsNegotiationConflictCommunicationThe IndividualGroups and teamsGroups and teamsMotivating self and othersEmotionsValues and attitudesPerceptionPersonality
16 How Will Knowing OB Make a Difference? For ManagersFor Individuals
20 Bottom Line: OB Is For Everyone Organizational behaviour is not just for managers.OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.
21 Summary and Implications OB is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization.OB focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment.OB uses systematic study to improve predictions of behaviour.