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North Norfolk CCG Annual Stakeholder Event 2014 Unplanned Care.

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Presentation on theme: "North Norfolk CCG Annual Stakeholder Event 2014 Unplanned Care."— Presentation transcript:

1 North Norfolk CCG Annual Stakeholder Event 2014 Unplanned Care

2 What does that mean? Unscheduled care is any unplanned contact with the NHS by a person requiring or seeking help, care or advice. It follows that such demand can occur at any time, and that services must be available to meet this demand 24 hours a day. Unscheduled care includes urgent care and emergency care. 1 1 Commissioning a new delivery model for unscheduled care in London Urgent Care – needs prompt attention but is not life threatening Emergency Care – has life threatening injuries or conditions

3 Kings Fund Guide -emergency-care/alternative-guide-urgent- and-emergency-care-system-england

4 What services do we have now? NHS Choices Pharmacies 111 Primary Care in hours and GP Out of Hours service Norfolk County Council Community Services 0344 800 8020 Community/Voluntary Groups Minor Injury Unit Walk in Centre Accident and Emergency 999 – life threatening emergencies

5 North Norfolk Picture 2013/14 over 13,000 emergency admissions to hospital in NN CCG area Cost between £2- £2.6m per month 58% admitted through A&E 44% of those admitted stayed in hospital for less than 1 day Most emergency admissions were in the 0 – 4 year and 65 years+ age bands Older people’s medicine had highest number of admissions by speciality 807 patients were admitted as an emergency 3 or more times during 2013/14

6 What are we already doing about this? Working more closely with NCC, NCH&C, Voluntary sector and other stakeholders on Integrated Care (Complex Cases) Changes to General Practice Volunteer Services Self-Management, Coaching, Diabetes Education Developing better 999 services e.g. more paramedics, recruit Community Responders Living Well with Dementia Project Falls Prevention

7 Despite all of this…. In April and May this year: 264 more 999 calls than last year 453 more attendances at A&E than last year National increase in emergency admissions to hospital last year but North Norfolk has performed better

8 Discussion Groups What more can we do to: Ensure people get the right care quickly Make sure emergency services are there for people that really need them

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