1. Q4 Talk Time Solo Offer

2. © British Telecommunications plc Agenda Talk Time Solo PropositionQ4 Talk Time Solo OfferDevicesWhy BTTerms & Condition'sSummary

3. © British Telecommunications plc Talk Time Solo Proposition Q4 Talk Time Solo Offer

4. © British Telecommunications plc Who are we targeting? Who is the target customer? Small businesses / sole traders – 1-5 connection market Mobile phone is the key business tool Owner manager business – always on requirement Talk Time Solo is a single user tariff SMS, Email, Internet & Social Media Heavily influenced by the retail market Nokia Lumia 800

5. © British Telecommunications plc Our Deal Gives Customers Talk Time Solo Launched in 2010, now our leading proposition in the SME base A simple structure straightforward options Minutes bundles that roll-over when not used Market leading prices The latest smartphone devices One Plan Special offer Better prices for customers taking more services with BT BT Openzone Leverage our key mobility selling point HTC Desire S BlackBerry Bold 9900

6. © British Telecommunications plc What does Talk Time Solo currently look like? SmartphoneTalk 500 minutes Unlimited texts SIM Only Smartphone Budget Device Budget Smartphone Premium Smartphone Platinum Smartphone 500MB Unlimited BT WiFi access on Android Hardware Bundle Data Bolt-on Services Unlimited Landline calls bundle - £5 Unlimited UK calls bundle - £20.50 Price £25.00 £27.50 £30.00 £37.50 £20 £22.50 £25 £32.50 One Plan/ BTBC Offer Double Minutes Removed on Premium BlackBerry 9900 goes up to the Platinum Tier BlackBerry Removed from the Sim Only Tier UK Unlimited calls goes back up to £20.50 Double Minutes Removed on Premium BlackBerry 9900 goes up to the Platinum Tier BlackBerry Removed from the Sim Only Tier UK Unlimited calls goes back up to £20.50

7. © British Telecommunications plc What is our Q4 offer?? Smartphone Talk £25 SIM Only Smartphone Budget Device £25£27.50 Budget Smartphone £30£35 Premium Smartphone Platinum Smartphone Hardware Bundle Price Data £20 £22.50 £25£30 One Plan/ BTBC Offer Unlimited UK Voice Extra for 1ppm for the first 3 months (£20.50 thereafter) 1000 minutes Unlimited texts 500 minutes Unlimited texts 1GB 500MB Unlimited BT WiFi access on Android DOUBLE Minutes on Platinum DOUBLE Data on Platinum £2.50 reduction in Platinum Rentals UK Unlimited calls for 1p per month for the first 3 months then £20.50 thereafter Available from the 9 th of January until the 31 st of March DOUBLE Minutes on Platinum DOUBLE Data on Platinum £2.50 reduction in Platinum Rentals UK Unlimited calls for 1p per month for the first 3 months then £20.50 thereafter Available from the 9 th of January until the 31 st of March

8. © British Telecommunications plc Devices

9. © British Telecommunications plc Device range remains a key focus Specification Windows 7 Device WI-FI, GSM, GPRS, 3G, HSDPA Data synchronisation - ActiveSync Microsoft Zune for PC and Mac Connector Software Micro USB Bluetooth 2.1 +EDR USB 2.0 High-Speed 3.5mm AHJ Connector Bluetooth Stereo Audio Memory - 16 GB mass memory (no slot for micro-SD cards) SDRAM memory - 512 MB Battery – 9hours of TT – Internal Battery Extra features Micro SIM Nokia Maps Bing Maps Flight Mode Nokia Drive Nokia Music 2 Microphones 3D Accelerometer Proximity sensor Ambient light sensor

10. © British Telecommunications plc BlackBerry 9900  1.2 GHZ Processor  High-resolution 640 x 480 pixel colour display  Memory: 768 MB application storage and 8 GB built-in media storage  Slimmest & Lightest BlackBerry Bold ever  microSD card: Up to 32 GB  Camera: 5.0 megapixel, flash, autofocus, image stabilization, face detection, scene modes, geotagging, and 4.0x digital zoom  Video camera: 720p HD video  Autonomous GPS, assisted GPS, and simultaneous GPS  Bluetooth® technology  BlackBerry® Desktop Software 6.1 and BlackBerry® 7  Wi-Fi® technology: 802.11 b/g/n  Accelerometer, magnetometer, and proximity sensor  Quad-band: 850/900/1800/ 1900 MHz GSM®/GPRS/EDGE networks

11. © British Telecommunications plc Talk Handset Range Nokia C1-01 Nokia C2-01 Nokia C3-00Samsung S5260PNokia C1-02 Nokia C3-01Nokia C5 Samsung B2710

12. © British Telecommunications plc BUDGET Smartphone Range PLATINUM PREMIUM BlackBerry 8520 BlackBerry Curve 3GBlackBerry Pearl 3G Nokia & WP7 BlackBerry Android BlackBerry 8520 HTC Wildfire S Torch 9810 Samsung Galaxy S2 Bold 9780 HTC Desire S Nokia E5 HTC RadarNokia 700Nokia N8 Nokia E6 HTC Pro 7 SE Arc S Nokia E7 Bold 9900Curve 9360 HTC Explorer Samsung Galaxy Pro Torch 9860 Nokia Lumia 800 Samsung Galaxy S2 SE Arc S Good All Rounder ‘Appy Appers Best for Email, Best for Business

13. © British Telecommunications plc Nokia Lumia 800 BT’s Market Leading Offer Choose the Nokia Lumia 800 Double minutes – 1000mins Unlimited SMS 1GB data Intra-business calling Just £30 with One Plan or BT Business Complete CompetitorVodafoneO2Carphone Warehouse BT Minutes6009004001000 SMS250Unlimited Data500MB 250MB1GB Device CostFree Line Rental£30£35£26£30

14. © British Telecommunications plc BlackBerry Bold 9900 BT’s Market Leading Offer Choose the latest BlackBerry Bold 9900 Double minutes – 1000mins Unlimited SMS 1GB data Intra-business calling Just £30 with One Plan or BT Business Complete CompetitorVodafoneO2Carphone Warehouse BT Minutes900 6001000 SMS250Unlimited Data750MB500MB250MB1GB Device CostFree Line Rental£35£35.00£31.00£30

15. © British Telecommunications plc HTC Desire S BT’s Market Leading Offer Choose the HTC Desire S 500mins Unlimited SMS 500MB data Intra-business calling Just £25 with One Plan or BT Business Complete CompetitorVodafoneO2Carphone Warehouse BT Minutes300600400500 SMS250Unlimited Data500MB 250MB500MB Device CostFree Line Rental£25£30.00£26£25

16. © British Telecommunications plc Why BT

17. © British Telecommunications plc Blackberry Torch 9860 NOW £25.00 500mins Unlimited texts 500MB data Blackberry Torch 9860 NOW £25.00 500mins Unlimited texts 500MB data Talk Time Solo with ALL One Plan customers Key Messages FREE market leading handsets including New Nokia Lumia 800, BlackBerry 9900 & Samsung Galaxy S2 FREE market leading handsets including New Nokia Lumia 800, BlackBerry 9900 & Samsung Galaxy S2 UNLIMITED texts on all tariffs OPTIONAL: Unlimited UK calls Bundle 1p per month for 3 months, £20.50 thereafter OPTIONAL: Unlimited UK calls Bundle 1p per month for 3 months, £20.50 thereafter 3 Great Promotions ONLY for One Plan Customers Nokia Lumia 800 NOW £30.00 1000mins Unlimited texts 1GBdata Nokia Lumia 800 NOW £30.00 1000mins Unlimited texts 1GBdata £5.00 saving £7.50 saving

18. © British Telecommunications plc Why BT for all your communications needs All your business needs in one package from BT  Unlimited calls on your fixed line (£15.00)  Unlimited Broadband (£18.00)  BT Business Line (£15.50)  BT Talk Time Solo Platinum with Unlimited UK calls on your mobile (£50.50)  Inclusive intra-business calling  £99.00 per month for all your communications needs  £3.30 per day – price of a sandwich from Pret Why BT?  BT has a heritage of providing excellent service and reliability that has become an industry standard.  Over 1.1 million customers trust us to provide them with over 3 million business lines  BT Business One Plan is the first steps towards convergence for SME customer combining your calls, lines, broadband & mobile from one provider  BT has the largest Wi-Fi network in the UK with over 2.7 million hotspots

19. © British Telecommunications plc Terms & Condition's

20. © British Telecommunications plc Inclusive Minutes Allowance Calls to 01, 02 & 03 numbers Calls to Other Mobile Networks Calls to Other BT Mobiles Voicemail Inclusive Minutes Allowance Calls to 01, 02 & 03 numbers Calls to Other Mobile Networks Calls to Other BT Mobiles Voicemail Terms & Conditions Minimum Contract Term is 24 months Premium & Platinum tariffs only available on One Plan and Ports Data Allowance only applies in the UK Charges Outside of the 500MB or 1Gig on Platinum are £2.00 per MB Data Allowance only applies in the UK Charges Outside of the 500MB or 1Gig on Platinum are £2.00 per MB SMS Allowance only applies in the UK and UK Mobiles Fair Usage Policy UK Landline Calls – 10,000 minutes UK Calls – 3,000 minutes Unlimited SMS – 3,000 SMS Fair Usage Policy UK Landline Calls – 10,000 minutes UK Calls – 3,000 minutes Unlimited SMS – 3,000 SMS

21. © British Telecommunications plc The cost of your xxxxx tariff will be £xx.xx per month. You will receive a [Device Name]. The 500/1000 minutes include calls to 01/02 numbers, all UK mobile networks and voicemail, they do not include 08 numbers The tariff also includes unlimited SMS and 500MB/ 1Gig of data (500 Meg Smartphone Budget or Premium/ 1Gig Platinum) Any usage on the device is your responsibility to manage & monitor – Advice can be sought on www.bt.com/mobiledatausage The minimum contract term is 24 months. l Activation of your Mobile will be: (a) Porting: communicated to you via the implementation team within the next 5 working days (sales to enter PAC code on Selector Lite order form No order is to be placed for a port without a PAC code) (b) New Number: when the equipment has been received, which will be within the next 5 working days l Please check the contents of delivery prior to signature as BT Mobile is not responsible for lost items once the delivery has been accepted and signed for. New Talk Time Solo Recap

22. © British Telecommunications plc Summary

23. © British Telecommunications plc Talk Time Solo Special Offer Launching on 9 th January Double minutes & Double date on Platinum New Nokia Lumia 800 on Platinum £2.50 price drop on Platinum rentals Better value for BT Business One Plan or BT Business Complete customers: Save £5 on their monthly Talk Time Solo rental Get the unlimited UK calls bundle on their mobile for 1p per month for the first 3 months then only pay £20.50 per month Market Leading Offer Choose the latest Nokia Lumia 800 Double minutes – 1000mins Unlimited SMS Double data – 1GB data Intra-business calling Just £30 with One Plan or BT Business Complete Key Points to Remember