1. Data Quality Programme Briefing John Madsen, 29 April 2009

4. DQ Quotes Somebody, somewhere has already solved this problem – if only we knew where to look We don’t actually turn up every morning planning to create bad data Telling people off doesn’t improve data quality It’s no good just telling us we have 5% errors – we need to know what the errors are so we can fix them People don’t realise that bad data is bad for patient care, bad for income, and bad for reputation Most of the problems occur in gaps – between systems, organisations, programmes, standards, responsibility…

5. Vision Improve the quality of data throughout the NHS and Social Care by: Raising awareness about the impact of data quality Helping data suppliers to improve data quality Providing data suppliers and data users with a data quality grading scheme.

6. DQ Stakeholders Regulators: Audit Commission, Care Quality Commission, Monitor, UK Statistics Authority Users: DH, Commissioners, SHAs, PCTs, researchers Data suppliers: SHAs, PCTs, NHS BSA, care providers Data quality mediators: Clinical Back Office, National Back Office, Local Back Offices, SHAs, PCTs System providers: CFH, LSPs, system suppliers.

7. DQ related initiatives PDS IQAP NBO Annual Health Check PbR Assurance IG Toolkit SUS Data Quality Dashboard ESR Clinical Dashboards NHS Comparators GPES …

8. Help data suppliers improve data quality by: DQ Guild The network of DQ champions and practitioners with representatives in every health and social care organisation DQ Lexicon Signposts to tools and good practice. Special interest groups and forums. Establishing a self-sustaining network of empowered data quality champions Setting up an accessible, searchable, index of available data quality measurement, monitoring, and improvement tools Establishing a continuously updated library of data quality guidance and good practice.

9. Frontline DQ Awareness and education. Impact of data quality on patients, organisations and staff. Basic DQ guidance DQ Lexicon Signposts to tools and good practice. Special interest groups and forums. Raise awareness by ensuring that people and organisations: DQ Guild The network of DQ champions and practitioners with representatives in every health and social care organisation recognise and understands the impact of data quality on care, resources, reputation and business processes understand what resources are available to measure, monitor, and improve data quality, and knows where to find those resources know that they can refer data quality issues to the programme for resolution DQ Clinic Fix intractable DQ problems

10. Provide data suppliers and data users with a data quality grading scheme which will: DQ Hallmark Organisational DQ Standard framework. Self assessment tools. Formal audit. DQ monitoring. DQ Touchstone Comparator Quality Indicators Across datasets and collections. Linked to data catalogue. Indicate the credibility of an organisation’s data Provide a standard for comparing data quality between organisations Help organisations to continuously improve their data quality processes. DQ Guild The network of DQ champions and practitioners with representatives in every health and social care organisation

11. DQ Programme – related IC programmes Primary Care Secondary Care Adult Social Care Services Quality Infrastructure Raising Awareness Quality Grading Helping Providers Touchstone Hallmark Frontline Lexicon Guild PRIMIS+ SUS Improve Data Quality NASCIS ESR CQUIN/MQI Clinic

13. #1!

15. DQ Clinic & SQUiD

16. Not the DQ Lexicon

17. DQ Guild

18. Get converted – Join the Guild