1. Design for Better Mental Health Care Observations from Collaborative Service Design Stop: I’m researching! Research takes place in a dynamic NHS environment, which can’t ‘stop’ at the whim of researchers. This makes producing high validity research a challenge. What level of proof do you need? Stop: I’m researching! Research takes place in a dynamic NHS environment, which can’t ‘stop’ at the whim of researchers. This makes producing high validity research a challenge. What level of proof do you need? Alexander Komashie 1, Donna Malley 2, Fergus Gracey 3, Terry Dickerson 1, Cecily Morrison 4, Andrew Bateman 5 and John Clarkson 1 This poster highlights some of the ‘issues’ that were revealed when academics from an engineering department started working with a service provider on service redesign. It is based on informal observation and mutual understanding (collective auto-ethnography?). Hopefully tongue-in-cheek illustrations make the serious points more memorable. This poster highlights some of the ‘issues’ that were revealed when academics from an engineering department started working with a service provider on service redesign. It is based on informal observation and mutual understanding (collective auto-ethnography?). Hopefully tongue-in-cheek illustrations make the serious points more memorable. Worlds collide Design is often related to the aesthetic qualities of an artefact. However, design can also be a process of discovery and refinement of ideas to meet a need. Hence designing can be applied to many ‘things’ including services. The ‘design’ thinking of the engineers and NHS staff were quite different and mutual understanding needed to be worked at. Mind your language! By default, engineers and healthcare practitioners speak “different languages”. Translating without loosing the underlying meaning and message in the different languages has been a challenge. Slow down you move too fast The normal pace of the academic research and the pace of change in the NHS were not aligned and has proved difficult to manage. Are researchers too slow or service providers too impulsive? Worlds collide Design is often related to the aesthetic qualities of an artefact. However, design can also be a process of discovery and refinement of ideas to meet a need. Hence designing can be applied to many ‘things’ including services. The ‘design’ thinking of the engineers and NHS staff were quite different and mutual understanding needed to be worked at. Mind your language! By default, engineers and healthcare practitioners speak “different languages”. Translating without loosing the underlying meaning and message in the different languages has been a challenge. Slow down you move too fast The normal pace of the academic research and the pace of change in the NHS were not aligned and has proved difficult to manage. Are researchers too slow or service providers too impulsive? Alexander Komashie Engineering Design Centre University of Cambridge Trumpington Street Cambridge, CB2 1PZ E. A.Komashie@eng.cam.ac.ukA.Komashie@eng.cam.ac.uk T. 01223 748573 Alexander Komashie Engineering Design Centre University of Cambridge Trumpington Street Cambridge, CB2 1PZ E. A.Komashie@eng.cam.ac.ukA.Komashie@eng.cam.ac.uk T. 01223 748573 Background: 1 Engineer; 2 OT; 3 Psychologist; 4 Anthropologist; 5 Clinical Manager Colour Code: Academic (Eng Dept) Research Practitioners (NHS); Its not all ‘bad news’ An early observation was that psychologists and engineers have some similar ways of approaching problem solving. Diagramming for instance: psychologists ‘formulate’ mental processes and engineers ‘diagram’ physical processes. What next? Please comment on your thoughts about the content and style of this poster using the using the Post-it TM notes provided. You might like to consider: Appropriateness for this conference? Do the cartoons be- little the message Is the delivery style too simple, if so why? What next? Please comment on your thoughts about the content and style of this poster using the using the Post-it TM notes provided. You might like to consider: Appropriateness for this conference? Do the cartoons be- little the message Is the delivery style too simple, if so why?