2. Core Personnel Managing Director IVOPS Mr Neil Wiggins, over 20 years experience in all areas of Terminal business and Planning Senior Director TOPS Mr Peter Hope, over 25 years experience in all areas of Terminal Operations and Training Management Process Manager TOPS Ms Julia Augstein, over 10 years experience in Yard Planning and Strategies, Terminal Operations and Lean / Six Sigma

3. We connect Through our extensive network we know the right people for the right job around the globe. We can assist with recruiting additional expert staff or teams with extensive experience subject to customer needs and project requirement.

4. Cultural Diversity Our staff is experienced in working in different cultural environments and versed in sensitively dealing with cultural diversity and adapting to local customs. We have worked on long term contracts or projects in following regions: During that time we have also closely and fruitfully worked with colleagues from all over the world, including America, South America, Africa and all Europe as well as Middle and Far East.  Middle East (Oman, Kuwait, Egypt)  Far East (Thailand)  Europe (UK, Germany, Holland)  Africa (Kenya, South Africa)

5. Mission Statement Our mission is to ensure a sustainable, stable and smooth Operations on high safety, productivity and quality levels. Through adequate training and team work we nurture a motivated, qualified and competent local workforce always looking for continuous improvement. Monitored by a meaningful and transparent metric and KPI system that is the road map to long term success and stability at minimum cost.

6. Your Gain – Hard & Soft Savings Training programs & schedules Efficient, lean processes Improved Customer Satisfaction Streamlined communi- cation High service quality Optimal information flow Productivity Increase Highest Safety standards

7. Together with the customer we sit down to evaluate and analyse the existing situation in Operations. Based on that we provide a gap analysis supported by data collection that will assist with identifying and prioritising the areas of concern to address. We then develop improvement and training programs specifically tailored to the customer’s needs and local requirements to enable the terminal to move up the next level. Our Approach Improvement through analysis and engagement!

8. Our Methods  Audit, data collection, and analysis of current operations resulting in gap analysis  Process Mapping and Lean Six Sigma Process Improvement Methodology, Implementation & Control Plans  Training and hands on mentoring of existing staff (blue and white collar, supervisory, management) in all aspects of operations including Health & Safety

9. Based on a gap analysis in required areas, specific development and delivery of customised training programs:  Training and hands-on mentoring of managerial and supervisory staff in Operations / Planning  Comprehensive training programs and schedules for equipment operators and other functional operational staff as well as planning staff  Safety training and education, safety awareness  Comprehensive training of process improvement methodologies Training Services

10. Competencies The Terminal Operations Division Core Team offers a combined experience of over 55 years in  Terminal planning and development  Operations development  Operations staff training on all levels in both static and dynamic operations environments  Safety education  Vessel and Yard planning, both static and dynamic  Yard strategy and development  Process analysis and improvement (Lean / Six Sigma Methodology)  Terminal systems

11. Experience & Projects  Restructure of Training Dept and new process implementation (Oman)  Operations process improvement and implementation (Oman, Kuwait, Netherlands, UK, Germany)  Mombasa terminal audit and proposal  Complete Training Restructure and methodology implementation (Thailand)  South African Ports Organisation (proposal)  TOS Implementation (Navis, Germany)  Lean Six Sigma Projects (Oman, Netherlands, Thailand)  Several vessel and yard planning projects including audits, process improvement and new process implementation, training and restructuring (UK, Germany, Oman)