1. Southend Commercial Property Claims Dedicated to bringing you a better service

2. National Brokers, Corporate Partners & bespoke Willis Aon Lockton Heath Lambert Group CHP Jardine Lloyd Thompson Marsh HSBC CCV Towergate Abbey National Super cover Oval Co Op Financial Services Barclays Brokers handled in this team

3. Specific Team Contacts for National Brokers & Corporate Partners Telephone: 0845 300 7605 Barclays: 0800 051 2791 Co Op: 0800 046 2198 / 0845 301 6036 Fax: 0845 300 8504 First Notification of Loss (FNOL) Team 3 Email Address: pfnol3@aviva.co.uk Case Ownership Team 3 Email Address: propco3@aviva.co.uk Emma Gabbitas Phone Ext:610075 Alison Goldby Phone Ext:610024 Michelle Cranshaw Phone Ext:610079 Angela Day Phone Ext:610170 Hazel Leonard Phone Ext:610202 Michelle Carey Phone Ext:610130 Kelly Rose Phone Ext:610080 Ivana Feta Phone Ext:610272 Kurt Drury Phone Ext:610216 Jade Turner Phone Ext:610134 Jo Stevenson Phone Ext:610224 Michael Freeman Phone Ext:610244 Chris Morris Phone Ext:610273 Ben Harrold Phone Ext:610161 Karlina Bothe Phone Ext:610131 Nick Kindred Phone Ext:610119 Lorraine Thorne Phone Ext:610055 Amanda Fry Phone Ext:610095 Nicola Allen Phone Ext:610048 Gareth Cohen Phone Ext:610156 Jane Wadland Phone Ext:610112 Christine Bamber Phone Ext:610120 Lana Mayhead Phone Ext:610127 Elaine Evans Phone Ext:610182 Charlotte Witchell Phone Ext:610261 Philip Freeman Phone Ext:610213 Sanchai Saisuwan Phone Ext:610220 Danielle Lane Phone Ext:610255 Katy Pember Phone Ext:610164 James Davies Phone Ext:610252 Gemma Overing Phone Ext:610205 Team Manager: Julie Newton Email: julie.newton@aviva.co.uk Mobile: 07800 691 966 Team Manager: Trudi Andrews Email: trudi.andrews@aviva.co.uk Mobile: 07800 699 049

4. You can notify a claim online via our new and improved online claim form - log onto www.aviva.co.uk/broker, click on Commercial Insurance, select the product and click on 'new claim'. Simple! Repairs carried out by our approved network of property repairers are guaranteed for 12 months. Our loss adjusters can make interim payments directly from our system to keep your customers trading, So your clients receive their money faster and when they need it the most Our loss adjusters - These experts work closely with us to ensure that, when a high value or complex claim occurs, they visit your customer at the earliest opportunity to get the claim moving. Our loss adjusters can even authorise claims to accelerate the speed of settlement. We appreciate that behind every claim there’s an individual. That’s why we have a Commercial Property Centre of Excellence filled with experts to best support you Keeping you updated - We know that few things are more frustrating than waiting for news. So we’ll keep you posted on claim developments in the way that best suits you, right through to settlement. And we’ll let you know what’s going to happen and by when, so you’ll always know what to expect We have a proven weather response plan in place that’s been tried-and-tested by the floods in the summer of 2007. Not only did our network of suppliers meet claimants’ demands, we even deployed our own mobile Claims Help Bus to support our customers on the spot, face to face Did You Know?