1. Measuring outcomes of housing support Yvette Burgess Unit Director Housing Support Enabling Unit

2. Overview Outcomes – range of tools and frameworks Recap what Better Futures does Consider scope to produce reports Available to trial Future costs associated with the tool How to find out more

3. Outcomes tools Overview produced jointly by VSSSWU, CCPS & HSEU Online survey – to find out more about your experiences of using outcomes tools See both on the HSEU homepage: www.ccpscotland.org/hseu

4. 1.2 Security of tenure This section considers legal matters relating to accommodation. ELEMENT OF SUPPORT HIGHLEVEL OF SUPPORT REQUIREDLOW 43210 SECTION 1 – ACCOMMODATION 1.2 - Security of tenure · I am at immediate risk of losing my home · I could lose my current home in the next few months due to action being taken against me · I need support to keep my home · I am able to manage my home assisted by my support worker · I am dealing with any legal responsibiliti es to do with my home by myself · Support is helping me to deal with any issues that may put the home at risk Better Futures - The matrix

5. Better Futures

6. Profile information

7. Support Planning

8. Attributing scores

9. Charting progress

10. Reports being set up Distance travelled and length of time using services Distance travelled / client group / housing status Distance travelled / client group / provider / support worker Level of need / client group / provider/ support worker to show profile of support need

11. Timescales and costs Better Futures can be used on a trial basis from December 2010 up to August 2011 No charge to use the system up to August 2011except for training costs Charges after August 2011 still to be established

12. Contact details Yvette Burgess Unit Director, HSEU yvette.burgess@ccpscotland.org www.ccpscotland.org/hseu Tel 0131 229 9468