2 Contrast terminal and instrumental values. AFTER STUDYING CHAPTER THREE AND LISTENING TO MY LECTUER, YOU SHOULD BE ABLE TO:Contrast terminal and instrumental values.List the dominant values in today’s workforce.Identify the five value dimensions of national culture.Contrast the three components of an attitude.Summarize the relationship between attitudes and behavior.Identify the role consistency plays in attitudes.L E A R N I N G O B J E C T I V E S
3 AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO: State the relationship between job satisfaction and behavior.Identify four employee responses to dissatisfaction.L E A R N I N G O B J E C T I V E S (cont’d)
16 The GLOBE Framework for Assessing Cultures AssertivenessFuture OrientationGender differentiationUncertainty avoidancePower distanceIndividual/collectivismIn-group collectivismPower orientationHumane orientation3-4E X H I B I T
19 The Theory of Cognitive Dissonance Desire to reduce dissonanceImportance of elements creating dissonanceDegree of individual influence over elementsRewards involved in dissonance
20 Measuring the A-B Relationship Recent research indicates that the attitudes (A) significantly predict behaviors (B) when moderating variables are taken into account.Moderating VariablesImportance of the attitudeSpecificity of the attitudeAccessibility of the attitudeSocial pressures on the individualDirect experience with the attitude
24 Job Satisfaction Measuring Job Satisfaction Single global ratingSummation scoreHow Satisfied Are People in Their Jobs?Job satisfaction declined to 50.7% in 2000Decline attributed to:Pressures to increase productivityLess control over work
25 The Effect of Job Satisfaction on Employee Performance Satisfaction and ProductivitySatisfied workers aren’t necessarily more productive.Worker productivity is higher in organizations with more satisfied workers.Satisfaction and AbsenteeismSatisfied employees have fewer avoidable absences.Satisfaction and TurnoverSatisfied employees are less likely to quit.Organizations take actions to cultivate high performers and to weed out lower performers.
26 Responses to Job Dissatisfaction 3-6E X H I B I T
28 Job Satisfaction and OCB Satisfaction and Organizational Citizenship Behavior (OCB)Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.