1. The use of EU Structural Funds: ELECTRONIC PATIENT VISIT RESERVATION SYSTEM Romualdas Jonas Kizlaitis Director of Informatics and Development Center Vilnius University Hospital Santariskiu klinikos one of the eHealth development priorities, probably the most targeted to the patient

2. PATIENT VISIT RESERVATION SYSTEM 7,4 MLt budget (2,1 MEUR) 2 years, starting from 1 st of September, 2005 20 Partners: covering 8 regions, 51 municipalities ~740 000 primary care patients (about ¼ of all population) Handling over 6 000 000 visits per year Expected results: Designed and implemented National Information System for Patient Appointment Booking 580 new computerized working places for outpatient receptions and doctors Upgrade of network connectivity Establishment of Internet assistance center

3. PATIENT VISIT RESERVATION SYSTEM Information System will enable: physicians, secretaries and administrators - work more efficiently patients - book visits via Internet and mobile devices, choose consultants between different health care institutions Operative interaction between patient and health care provider using all kind of mobile, internet and other information technologies Higher quality of service

4. PATIENT VISIT RESERVATION SYSTEM Information System is going to use modern Information technologies: Mobile technologies SMS – for acknowledgement of appointment, reminder day before visit, calendar update for doctors etc. WAP and mobile internet – for online reservation, access to information Office technologies Integration with consultant’s calendar Security technologies User (Patient) identification using SMS and phone number recognition SSL for external (internet) access to the system VPN connectivity for internal (institutional) use of the system

5. PATIENT VISIT RESERVATION SYSTEM Paper based (obsolete) reservation system – operator simultaneously works with several registration journals

6. PATIENT VISIT RESERVATION SYSTEM Paper based (obsolete) reservation system – operator must handle telephone calls and direct appeals simultaneously as journals can not be multiplied

7. PATIENT VISIT RESERVATION SYSTEM Electronic reservation system – operators are using computers for booking time of visit The same electronic journal can be used by several operators simultaneously

8. Project partners: 2 University Hospitals 6 Regional Hospitals 3 City Hospitals 9 Largest Policlinics and Primary Care Centers - - - - - VU ligoninės Santariškių klinikos Alytaus apskrities S.Kudirkos ligoninė Alytaus poliklinika KMU Klinikos Klaipėdos Jūrininkų ligoninė Telšių apskrities ligoninė Utenos apskrities ligoninė Šeškinės poliklinika Vilniaus raj.centrinė poliklinika Vilniaus miesto Centro poliklinika Kauno Centro poliklinika Kauno Raudonojo kryžiaus ligoninė Kauno Šilainių poliklinika Kauno Kalniečių poliklinika Kauno apskrities ligoninė M.Marcinkevičiaus ligoninė Panevėžio ligoninė Panevėžio miesto poliklinika Šiaulių ligoninė Klaipėdos miesto PSPC PVRS

9. Internet PATIENT VISIT RESERVATION SYSTEM ePVRS

10. Vilnius University Hospital Santariskiu klinikos Romualdas.Kizlaitis@santa.lt Thank You for Attention! Vilnius