1. www.hinesmanagementservices.com

2. The hidden costs of operating expenses: Capital Expenditures 23 years = ASHRAE standard life expectancy of centrifugal chillers 35+ years = Hines-maintained chiller life. This represents $1,200,000 chiller replacement cost deferred for 12 years. (*) (*) $1,000/ton replacement cost; based on a 400,000-sq-ft building

3. Hines maintains properties at a measurably higher level than the industry. Why? Because it is a good business decision that increases value. Their success starts with design, adds well trained operators and invokes a discipline that ensures consistency. Result: A property remains in near-new condition. We at I. A. Naman + Associates, Inc. use Hines properties as a reference, especially with our new people, as to how operation and maintenance should be performed. Charles E. Durrett, P. E. Executive Vice President I. A. Naman + Associates, Inc.

4. 050905 www.hinesmanagementservices.com