1. COMMUNICATION NEED PROCESS BARRIERS ED 517

2. Review of ISLLC Standards 1 & 2 A school administrator is an educational leader who promotes the success of all students by: 1. facilitating the development, articulation, implementation, and stewardship of a vision of learning that is shared and supported by the entire community. 2. advocating, nurturing, and sustaining a school culture and instructional program conducive to student learning and staff professional growth.

3. Communication – Need In the area of leadership, there is no talent more essential than ones ability to communicate – Guarino

4. Communication Communication is the lifeblood of the school; it is a process that links the individual, the group, and the organization – Lunenburg & Ornstein

5. Green Through effective communication, relationships are built, trust is established, and respect is gained (p.103)

6. Process Studies indicate that school leaders spend up to 80% of their time communicating with parents, members of the community, and other members of the organization – Kmetz et al Non-verbal: The leader is never in a position where communication is not occurring - Green

7. Pathways Transmit Receive Monitor Seek Formal & Informal

8. When Sending…Consider Type of communication: Written (memo, note, e-mail, webpage, blog) Verbal (one-way, two-way) Lack of Communication/Response *E-mail Etiquette

9. Know and Understand Receivers: Background Knowledge Experience Semantics Values Sensitivity

10. Upward Communication Active Listening: See the world from the speakers perspective Filters (Lewis): Risk suggestions of more work Impact future promotion How the principal use the information (power)

11. Barriers Information Overload Status Difference Semantics Filtering Paralanguage Interpersonal Relationships

12. Strategies to Reduce Barriers Build Relationships Manage Position Power Acquiring Feedback Being Active Listeners Displaying Empathy Understand the Ethics of Conversation