1. Leading in Tough Times LeadershipKitsap Opening Retreat Seabeck Conference Center Richard N. Strand rstrand47@gmail.com rstrand47@gmail.com www.hookedonleadership.com rstrand47@gmail.com Richard & Associates September 7, 2012

2. Outline Identify Your Major Challenges Keeping Things in Perspective Leadership Matters Formula for Thinking Positive Attitude Employee Engagement What Your Employees Really Want Things YOU Can do to Make a Difference, as a leader/manager Laugh and watch some videos

3. Leadership Really Matters

4. I Believe.... You DONT need a Title to be a Leader. You DONT need a Title to be a Leader. You get to choose the kind of leader you want to be. You get to choose the kind of leader you want to be. Leaders matter at work, in the home, and in your communities. Leaders matter at work, in the home, and in your communities. Leaders are Difference Makers Leaders are Difference Makers You get to choose whether life leads you OR you will be the leader in YOUR life! You get to choose whether life leads you OR you will be the leader in YOUR life!

5. Take 5

6. Whats Bugging You? Globally Globally Climate Change Climate Change International Terrorism International Terrorism Decline of Fossil Fuels Decline of Fossil Fuels Nationally Nationally Debt Crisis Debt Crisis Dysfunctional Legislative process Dysfunctional Legislative process Locally Locally Jobs, Jobs, Jobs, Pay, Benefits, Security, etc. Jobs, Jobs, Jobs, Pay, Benefits, Security, etc. Cost/Availability of a College Education Cost/Availability of a College Education More importantly, whats bugging your team, and/or your customers?

7. Life is a matter of perspective Your ViewYour BuyerYour Lender Your AssessorYour Appraiser

8. The Rational Optimist THEN! Circa 1900 $76/$100 for food/clothing/ shelter 1950 Life Expectancy was 47 globally Homicide rate in Europe in 1450 35/100,000 In 1798 Malthus predicts a global food shortage as population grows NOW! Circa 2010 $37.00/100 2000 Life Expectancy was 65 Homicide rate in 2000 1/100,000 Since 1900 global population up 400%, cropland only 30% BUT 400%+ in yield, 600% in harvest.

9. BUT, Then Theres This THEN! Fuller Employment Get a College Education Cost of living increasing along with means to support middle class life! Graduate from school, get a job, move out and start adult life. NOW! Chronic Unemployment, underemployment Get a JOB! Cost of living leveling off or in slight decline as means to support appear to be shrinking. Stay at HOME! As long as possible! UGH!

10. Musings From Main Street Life is NOT as bad as you think! Life is NOT as bad as you think! Treat your clients/customers better than ever Treat your clients/customers better than ever Pay attention to fundamentalsbe the leader in your life. Pay attention to fundamentalsbe the leader in your life. Appreciate what you haveBe Positive! Appreciate what you haveBe Positive! Continue to plan and invest in the future Continue to plan and invest in the future Laugh! Laugh! Leadership Journal December 2008 Dr. Richard N. Strand

11. Exploring the Topic of Leadership

12. Truth 1YOU Make a Difference Truth 1YOU Make a Difference Truth 2Credibility is the Foundation Truth 2Credibility is the Foundation Truth 3Values Drive Commitment Truth 3Values Drive Commitment Truth 4Focus on the Future Truth 4Focus on the Future Truth 5You Cant Do It Alone Truth 5You Cant Do It Alone Truth 6Trust Rules Truth 6Trust Rules Truth 7Challenge the Crucible for Greatness Truth 7Challenge the Crucible for Greatness Truth 8You Either Lead by Example or Not at All Truth 8You Either Lead by Example or Not at All Truth 9The Best Leaders are the Best Learners Truth 9The Best Leaders are the Best Learners Truth 10Leadership is an Affair of the Heart Truth 10Leadership is an Affair of the Heart The Truth About Leadership Kouzes & Posner

13. The End of Leadership Barbara Kellerman Critical analysis of leadership. Critical analysis of leadership. 50 years of active writing and teaching 50 years of active writing and teaching 1,500 recorded definitions 1,500 recorded definitions 40 theories 40 theories Leadership landscape has changed Leadership landscape has changed Power of followers Power of followers Trust Trust Flexibility, freedom to leave Flexibility, freedom to leave Role of hierarchy--technology Role of hierarchy--technology It really is about transformation and making a difference. It really is about transformation and making a difference.

14. Are You a Leader or Manager? You lead people; You manage things. You lead people; You manage things. Leadership - doing the right things Deciding Leadership - doing the right things Deciding Where we want to go? Where we want to go? Where do we want to be in the end? Where do we want to be in the end? Management - doing things right Determines Management - doing things right Determines Whats the best way to get there? Whats the best way to get there? Whats the best allocation of resources to achieve success? Whats the best allocation of resources to achieve success?

15. Developing Your Skill as a Leader/Manager Hope for the best! Read Study Others Experience Test your limits Take Risks Get involved, get equipped, adapt, move forward!

16. All you really need is All you really need is An eraser to make your mistakes disappear An eraser to make your mistakes disappear A penny to you will never have to say your broke. A penny to you will never have to say your broke. A marble in case someone says youve lost yours. A marble in case someone says youve lost yours. A rubber band to stretch yourself beyond your limits. A rubber band to stretch yourself beyond your limits. A string to tie things together when they appear to be falling apart. A string to tie things together when they appear to be falling apart. A hug (and kiss) to remind you someone cares about you. A hug (and kiss) to remind you someone cares about you. Donna Woo, Vancouver BC

17. Key Elements of Leading in Tough Times Get Up on the Balcony Maintain Disciplined Attention Protect the Voices from Below Regulate Distress Give Work Back Heifetz & Laurie The Work of Leadership Harvard Business Review

18. Leading In Crisis7 Lessons Face Reality Face Reality Dont be Atlas Dont be Atlas Dig Deep for the Root Cause Dig Deep for the Root Cause Get Ready for the Long Haul Get Ready for the Long Haul Never waste a Good Crisis Never waste a Good Crisis Follow True North Follow True North Go on Offense Go on Offense Bill George

19. Essential Ingredients Anticipate Problems Anticipate Problems Have a Plan, BUT dont expect to stick to it! Have a Plan, BUT dont expect to stick to it! Involve Stakeholders Involve Stakeholders Dont let life overwhelm you! BALANCE! Dont let life overwhelm you! BALANCE! Manage the Change process Manage the Change process Two key questions to ask Two key questions to ask Be Positive! ATTITUDE COUNTS! Be Positive! ATTITUDE COUNTS! Understand what employees really want from you. Understand what employees really want from you.

20. Pop Positive Psychology?

21. 5 Essential Elements to Well Being Tom Rath and Jim Harter Careerwe spend the majority of our waking hours doing something we call a careerwhat do you do often the first question we ask. Careerwe spend the majority of our waking hours doing something we call a careerwhat do you do often the first question we ask. Socialwhen you reflect on the most memorable events youll notice they have something in commonthe presence of another person. Socialwhen you reflect on the most memorable events youll notice they have something in commonthe presence of another person. Financialenough to survive but not as much as you think to be happy. Financialenough to survive but not as much as you think to be happy. Physicalbalance, balance, balance! Physicalbalance, balance, balance! Communitythe difference between a good life and a great onefriends you can count. Communitythe difference between a good life and a great onefriends you can count.

22. THE MAGIC FORMULA *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths S = Strengths E = Measure of happiness H = Hope

23. Positive Emotions Are Potent What stories do you have to tell?

24. Positive Biographies Handwritten autobiographies from 180 Catholic nuns, composed when participants were a mean age of 22 years, were scored for emotional content and related to survival during ages 75 to 95 A strong inverse association was found between positive emotional content in these writings and risk of mortality in late lifea 2.5-fold difference between the lowest and highest quartiles. Positive emotional content in early-life autobiographies was strongly associated with longevity 6 decades later (Danner et al., 2001). Did you smile in your yearbook photo? They say your smile provides insight to your frame of mind. How often do you really smile or LAUGH? University of California-Berkeley found that positive emotional expression in college yearbook pictures correlates with the self- reported personality traits of affiliation, competence and low negative emotions across adulthood, even when controlling for physical attractiveness and social desirability.

25. Positive emotional experiences lead us to pursue interests more vigorously and think more expansively about subjects of interests. Related approach behavior facilitates the development of relationships with others. Negaholics No More!by Dr. Cherie Carter Scott

26. Sample SurveyDO YOU? Have trouble getting out of bed in the morning? Have trouble getting out of bed in the morning? Expect the worst so as not to be disappointed? Expect the worst so as not to be disappointed? Say I dont know when asked what do you want? Say I dont know when asked what do you want? Have difficulty getting enthused about your to do list? Have difficulty getting enthused about your to do list? Do you count gray hairs and wrinkles? Do you count gray hairs and wrinkles? Do you wish for your world to be different than it isALL the time? Do you wish for your world to be different than it isALL the time? How much time do you spend wishing for the home, relationship, body, job, money you want? How much time do you spend wishing for the home, relationship, body, job, money you want?

27. Negaholics no more! Attitudinal (Perfectionist, Slave Driver) Attitudinal (Perfectionist, Slave Driver) Behavioral (Procrastinator) Behavioral (Procrastinator) Mental (Constant critic, retroactive fault finder, premature invalidator) Mental (Constant critic, retroactive fault finder, premature invalidator) Verbal (Constant complainer, Gloom & doomer Verbal (Constant complainer, Gloom & doomer

28. THE MAGIC FORMULA *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths E = Measure of happiness H = Hope

29. This is Your Brain! What have you done to it lately?

30. Brain Facts 2% of body weight (avg. 3.5 lbs) 2% of body weight (avg. 3.5 lbs) Uses 20% of the oxy available to the body Uses 20% of the oxy available to the body Est.100 billion nerve cellsneurons Est.100 billion nerve cellsneurons 60% fat; 2% drop in body water impacts 60% fat; 2% drop in body water impacts Enables us to think, feel, remember Enables us to think, feel, remember Moves muscles, maintains balance, Moves muscles, maintains balance, Controls heart rate, breathing, body temp Controls heart rate, breathing, body temp Your happiness meter resides here! Your happiness meter resides here!

31. Things that help/hurt! Help the Brain Help the Brain Sleep Sleep Oxygen Oxygen Diet Diet Exercise Exercise Outdoors Outdoors Hinder the brain Drugs Deprivation Processed Foods Sugar Lack of use

32. THE MAGIC FORMULA *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths E = Measure of happiness H = Hope

33. Identifiable with the help of two online measures: www.strengthsquest.orgwww.strengthsquest.org -- taps 34 human talents/strengths (OLRM 103, OLRM 150) www.positivepsychology.orgwww.positivepsychology.org -- measures 24 human strengths

34. THE MAGIC FORMULA *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths E = Measure of happiness H = Hope

35. Happiness Can be measuredMartin Seligman Can be measuredMartin Seligman Authentic happiness inventory Authentic happiness inventory 24 questions, scaled responses, 5 pt scale 24 questions, scaled responses, 5 pt scale Feel like a failure-winner Feel like a failure-winner Bad or good mood most of the time Bad or good mood most of the time Life has a purpose Life has a purpose Rarely or always get what you want Rarely or always get what you want Feel cut off or close to others Feel cut off or close to others Dont like or love work Dont like or love work Etc. Etc.

36. Geography of Bliss Eric Weiner Happier if married than single Happier if married than single Happier if optimist than pessimist Happier if optimist than pessimist Happier if extrovert than introvert Happier if extrovert than introvert Happier if Republican over Democrat Happier if Republican over Democrat Happier up to $15,000 per year Happier up to $15,000 per year Happier if you have college degree Happier if you have college degree Happier if you have faith, attend services Happier if you have faith, attend services Happier with higher ratio of pos moments Happier with higher ratio of pos moments

37. Positive emotions can be measured at work! Gallups Q12measures employee engagement Harris/Profiles Internationaljob satisfaction/ expectations

38. Question? Prominent CEO was asked Prominent CEO was asked How many people work in your company? How many people work in your company? Answer? Answer? About half of them. About half of them.

39. Q-12, Gallups Employee Survey 12 focused questions 12 focused questions Q1I know whats expected of me at work Q1I know whats expected of me at work Q2I have the materials & equipment needed to do my work right. Q2I have the materials & equipment needed to do my work right. Q3I have the opportunity to do what I do best every day. Q3I have the opportunity to do what I do best every day. Q4Last 7 days, Ive received praise for doing good work. Q4Last 7 days, Ive received praise for doing good work. Q5Someone at work cares about me as a person. Q5Someone at work cares about me as a person. Q6Someone at work encourages my development. Q6Someone at work encourages my development. Q7At work, my opinions seem to count. Q7At work, my opinions seem to count. Q8The mission/purpose of my company makes me feel my jobs important. Q8The mission/purpose of my company makes me feel my jobs important. Q9My colleagues are committed to doing quality work. Q9My colleagues are committed to doing quality work. Q10I have a best friend at work. Q10I have a best friend at work. Q11last six months, someone at work has discussed my progress. Q11last six months, someone at work has discussed my progress. Q12In the past year, Ive had opportunities to learn and grow at work. Q12In the past year, Ive had opportunities to learn and grow at work.

40. Some scary stats to ponder! Gallup survey of over 10 million employees, 114 countries, 41 languages Gallup survey of over 10 million employees, 114 countries, 41 languages 29% of us engaged in our work 29% of us engaged in our work 56% NOT engaged 56% NOT engaged 15% Actively disengaged 15% Actively disengaged

41. Engaged Defined Engaged = employees who work with passion, feel profound connection to the company, drive innovation, move the org forward. Engaged = employees who work with passion, feel profound connection to the company, drive innovation, move the org forward. Not Engaged = employees who may have checked out, sleepwalking thru work, putting in time, not the energy to make a difference. Not Engaged = employees who may have checked out, sleepwalking thru work, putting in time, not the energy to make a difference. Actively Disengaged = employees who are more than just unhappy, acting out their unhappiness at work, seek to undermine engaged workers. Actively Disengaged = employees who are more than just unhappy, acting out their unhappiness at work, seek to undermine engaged workers.

42. What WE seem to WANT! Accountabilityuphold obligations Accountabilityuphold obligations Alignmentpull in the same direction Alignmentpull in the same direction Approachabilityinfo flows freely Approachabilityinfo flows freely Attitudepositive and real Attitudepositive and real Candortell us like it is Candortell us like it is Connectionleader cares Connectionleader cares Meritocracyperformance counts Meritocracyperformance counts Purposewe KNOW why work matters Purposewe KNOW why work matters

43. THE MAGIC FORMULA *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths E = Measure of happiness H = Hope

44. Hope and Health Correlational Evidence Hope correlates positively with coping with severe burns, arthritis, spinal cord injury, fibromyalgia, and blindness. Cross-sectional Evidence Individuals with high (vs. low) hope remain energized during the recuperative process. High hopers also experience less pain and tolerate pain twice as long as low hopers.

45. Hope and Success Correlational Evidence Hope scores of entering college freshmen predicted better overall grade point averages even after controlling for variance related to entrance examination scores. Cross-sectional Evidence High- relative to the low-hope students also were more likely to have graduated and not to have been dismissed over this six-year period.

46. Self-efficacy and Success Correlational Evidence Self-efficacy is related to both performance and persistence. Cross-sectional Evidence People with higher levels of self-efficacy see their options as more unlimited. People with high SE pursue options more intensely and are more committed to goal attainment. How long does it take to replenish yourself efficacy?

47. Self-efficacy involves the belief in one s personal capabilities (Bandura, 1997). It is a domain-specific belief, meaning that we have self-efficacy for specific tasks and outcomes.

48. Self-efficacy can be measured! Was there a time this week when you: Felt Inadequate? Experienced a conflict thats unresolved? Felt apart from your work team? Felt not loved by someone you care about? Felt unorganized or unprepared for any reason? Felt anxiouslike you didnt really have it together?

49. THE MAGIC FORMULA How do YOU score? *P = RB – b(i) + S X E + H² *P=Positive Frame of Mind B/b = Your brain S = Strengths E = Measure of happiness H = Hope

50. Next Steps What do you do?

51. Influencing your brain Exerciseincreases flow of blood and oxygen to the brain Exerciseincreases flow of blood and oxygen to the brain Get outside1,500 stimulants to be enjoyed Get outside1,500 stimulants to be enjoyed Sleep routine, 6-8 hours Sleep routine, 6-8 hours Avoid processed foods/sugargo green Avoid processed foods/sugargo green Omega 3 Omega 3 Stimulate your brain Stimulate your brain

52. Answer! Startling: causing momentary fright or surprise Startling: causing momentary fright or surprise Starting Starting Staring Staring String String Sting Sting Sing Sing Sin Sin In In I

53. Apply your strengths Create and live by a personal mission statement Create and live by a personal mission statement ID the things youre good at. ID the things youre good at. What excites you on at work? What excites you on at work? What doesnt? What doesnt? How do you balance the two extremes? How do you balance the two extremes? Assess how you apply your abilities to work, play, building and maintaining relationships. Assess how you apply your abilities to work, play, building and maintaining relationships.

54. Manage your moments Turn a negative into a positive Turn a negative into a positive Deal with conflict Deal with conflict Avoid negaholic tendencies Avoid negaholic tendencies Take time to thank someone special Take time to thank someone special Make room for passion in your life Make room for passion in your life Give a gift to someone Give a gift to someone Create positive moments to live off Create positive moments to live off Focus on the journey more than the destination Focus on the journey more than the destination

55. How do you make room for your passion?

56. Sustain Hope Believe in something or someone Believe in something or someone Faith counts Faith counts Recognize the value of YOU! Recognize the value of YOU! Leverage your strengths Leverage your strengths Build and maintain helping relationships Build and maintain helping relationships Model positive behavior for others Model positive behavior for others

57. Monday Morning Choices Character Choicesdefine the person you arevalues! Character Choicesdefine the person you arevalues! Action choicesdo something, do nothing! Action choicesdo something, do nothing! Investment choicespeople you spend time with. (David Cotrell 2007) Investment choicespeople you spend time with. (David Cotrell 2007)

58. Choose to Become the Leader in Your Life Read, Study, Observe Read, Study, Observe Participate in a Leadership Development Program Participate in a Leadership Development Program Link arms with your colleagues across campus Link arms with your colleagues across campus Learn from the past, focus on the future Learn from the past, focus on the future Find the courage to try Find the courage to try Develop an action plan to be a Difference Maker Develop an action plan to be a Difference Maker

59. The Difference Maker Its attitude more than aptitude that determines your altitude in life. Moward Its attitude more than aptitude that determines your altitude in life. Moward Attitude isnt everything, but its the one thing that can make a difference in your life. Maxwell Attitude isnt everything, but its the one thing that can make a difference in your life. Maxwell We become what we think. Zeiss We become what we think. Zeiss

60. Do you have the courage to try?

61. Action Plan Build a personal mission statement. Build a personal mission statement. Tend to your brain. Tend to your brain. Live to your strengths. Live to your strengths. Manage your moments wisely. Manage your moments wisely. Have hope! Have hope! Thank someone in your life! Thank someone in your life! Celebrate whats right! Celebrate whats right! Make room for your passion(s) Make room for your passion(s)

62. Thank YOU! For What You Do and Who You Are!